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Best Western Plus Gateway Hotel Santa Monica

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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus Gateway Hotel Santa Monica
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Showing 803: English reviews
Cloverdale, California
Reviewed 4 weeks ago

It was loud, the coffee maker was inside the bathroom (feces when you flush). Items to make coffee looked reused, they were dusty and some stains on them, not that I was going to use them. Window was dusty. No continental breakfast and a lot more expensive that previous Best Western hotel we stayed at the previous day, which provided...

Review collected in partnership with Best Western
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Helpful?
Thank dianap7072016
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear dianap7072016, Thank you for your recent stay at the Best Western Plus Gateway Hotel and taking time to provide your review. We appreciate guest feedback because it helps us evaluate the quality of our product and service levels. And, whenever any issues are brought to our attention, we do our best to resolve them. So, please know that I...

Los Angeles
Reviewed 14 December 2016

Just one block from the hospital and is basic (it is a 3 star) but comfortable (great bed, and I am particular). There is some traffic noise (it is on Santa Monica blvd), but it died down after 10 PM and turning the AC fan on constant hides it a bit. Good value for the money. FREE PARKING

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1Thank jarettms
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thank you for choosing the Best Western Plus Gateway Hotel for your travel needs. Our close proximity to Providence St. Johns Hospital makes us a perfect choice for patients and family members who need an accessible location. We are located mid-city and on occasion traffic and other activities may be overhead. All guest rooms facing Santa Monica Boulevard and 20th...

Reviewed 13 December 2016

This hotel is a good value for the area. it is not fancy or chic, and there is no breakfast offered on site, but the iHOP is conveniently located and now serves healthful breakfast options, which I wanted. Mostly, the room was clean and the bed comfortable. the internet service was fast.

Review collected in partnership with Best Western
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Helpful?
Thank Lorraine F
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Hello Guest, Thank you for staying with us! We appreciate you posting your review and mentioning all the qualities that make the Best Western Plus Gateway Hotel such a great value for the destination. So happy that you also had time to take in the healthy and fresh breakfast options at the IHOP Restaurant. Please visit us again when you...

San Jose, California
Reviewed 10 December 2016

We enjoyed our stay here. We were traveling with a fussy 5 month old baby, so they gave us a slightly more isolated room so we wouldn't have to worry about disturbing others. The hardwood flooring and the room were very clean. My adult daughter was recovering from surgery at a nearby hospital, so we really appreciated the cleanliness. The...

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Helpful?
1Thank Janis S
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Many thanks for taking the time to tell us how your stay was. We are so pleased to hear that your guest room accommodations were very comfortable for you and your family. Our entire team is especially proud to learn that they provided you with a wonderful customer service experience; we are always happy to help! Thank you for dining...

Trondheim, Norway
Reviewed 8 December 2016

Here is the thing. My wife were on an extended road trip of the Western United States and had the opportunity to stay at many different hotels, b and b's, and resorts. When we compared them all side to side for comfort and value added features and amenities, this hotel property in Santa Monica ended up at the bottom of...

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Helpful?
Thank Andrewsk8s
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thanks so much for sharing your in-depth review of the Best Western Plus Gateway Hotel with the Trip Advisor community. We appreciate you mentioning the strength of our complimentary wifi which is a great travel perk! As you mention, our accessible location is only five blocks from the La Metro Rail system and provides an easy and affordable transportation option...

Perth, Australia
Reviewed 7 December 2016

Located about an easy 20 min walk from Santa Monica beach. The room was on the smaller size, so don’t come with too much luggage. The décor was little on the stark side and the tiled floors seemed to add to that feeling. The free onsite parking was an appealing quality, but needs to be managed as its best in...

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Helpful?
Thank Ghc411
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear Guest, thank you for your four bubble review and for taking the time to post your experience at our mid city Best Western Plus property. We sincerely apologize for the parking issues that you may have encountered. Your experience has been shared with our management team. Regarding breakfast, the reason it is not served in the hotel is because...

Las Vegas
Reviewed 1 December 2016 via mobile

The hotel looks nice and the beds were comfortable. Compared to other hotels in the area, you can't beat the price for what you get... But, if you are being nit picky, this hotel has issues. Cleanliness isn't perfect. There was someone else's hair in my sink and one of the comforters in my room was dirty. The gym had...

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Helpful?
Thank Nvhawk
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thank you for your feedback, your business is very important to us and we value your comments. We sincerely apologize for the housekeeping issues that you experienced during your stay. Your comments have been forwarded to our management team. We’re happy that you enjoyed the comfort of the pillow top mattresses. By telling us what you liked about your stay...

CLOVIS, United States
Reviewed 28 November 2016

We decided on a last minute trip to Venice Beach to celebrate our daughters birthday. We had no plans, no reservations, nothing. Got here and spent the day doing what you do at the beach when I finally decided to call around for a room. Spoke to a couple of places and the BW was by far the best deal...

Review collected in partnership with Best Western
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Helpful?
Thank 67sandran
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Dear 67sandran, Thank you ever so much for your feedback and welcome to the Best Western brand of hotels! We work hard to make our guests happy and are so pleased that you enjoyed your accommodations and that your daughter’s birthday celebration was truly memorable. Our aspiration is to create a lasting connection with our guests and we look forward...

Reviewed 25 November 2016 via mobile

Super cute room with a beach theme. Love the solid surface flooring-no gross carpet!! Great value! $179/night with free parking. Cannot beat that price! Not within walking distance to beach-but only a quick drive.

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Helpful?
Thank Joferrell
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Thank you so much for your feedback, we share it with all of our team members. We were happy to read that you thoroughly enjoyed your accommodations and the laminate wood flooring. Many of our hotel guests mention how much they love the laminate flooring in our guest rooms as an alternative to carpeting! We are located just 1.9 miles...

Phoenix, Arizona
Reviewed 25 November 2016

Only about a mile or so from the Santa Monica Pier, this is a fantastic place to spend the night. What I loved was the room had laminate wood flooring and plantation shutters NO CARPETS OR CURTAINS. Very environmentally friendly. Best price I could find for this area. Friendly staff and free underground parking. It is within a mile or...

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Helpful?
Thank mrterriers2
BWGateway, Guest Relations Manager at Best Western Plus Gateway Hotel Santa Monica, responded to this review

Hello and thank you so much for your five bubble review ; we were especially happy to read that you thoroughly enjoyed your accommodations. We always appreciate when our staff is recognized for their warm hospitality and service. Thank you for mentioning the value of our FREE Parking. We will be very happy to assist you on a return visit.

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Hotel in Santa Monica's Beach Cities burgeoning neighborhood located on historic Route 66 and easy accessibility to all that Los Angeles has to offer! Mid-City Santa Monica The Gateway Hotel is located less than two miles from Santa Monica's beach side, The Santa Monica Pier and pedestrian friendly Third Street Promenade with an array of luxury Shopping and dining all within walking distance. ... more   less 

Additional Information about Best Western Plus Gateway Hotel Santa Monica

Address: 1920 Santa Monica Blvd, Santa Monica, CA 90404-1909
Region: United States > California > Santa Monica > Santa Monica
Price Range: $313 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Gateway Hotel Santa Monica 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Best Western Santa Monica
Santa Monica Best Western
Hotel Style:
#15 Business Hotel in Santa Monica
#16 Family Hotel in Santa Monica
#17 Romantic Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Gateway Hotel Santa Monica staff and other travellers.
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Questions? Get answers from Best Western Plus Gateway Hotel Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room as far away from the street as possible”
 of 5 bubbles birthdaygirl1105, 17 Jan 2017 | Read review
“Avoid room near elevator or vending/ice machine.”
 of 5 bubbles Andrewsk8s, 8 Dec 2016 | Read review
“Rooms facing street are quiet, so probably any room will be comfortable and restful.”
 of 5 bubbles CBarNyc, 15 Nov 2016 | Read review
“Higher floor, non-smoking, away from the corner unit”
 of 5 bubbles wolveriana, 30 Oct 2016 | Read review
“room 404 was fine close too exit door”
 of 5 bubbles 703renev, 28 Jul 2016 | Read review
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