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Extended Stay America - Santa Rosa - North

Traveller (25)
Room & Suite (30)
Dining (3)
  • Excellent7%
  • Very good15%
  • Average21%
  • Poor24%
  • Terrible33%
14 Nov 2017
“OK Place To Stay”
10 Jul 2017
“Looks nice of outside but place is a dump.”
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Offers from Extended Stay America - Santa Rosa - North
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1 room, 2 adults, 0 children
Standard Room
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Reviews (79)
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1 - 5 of 78 reviews
Reviewed 5 February 2018

I have never, ever been inside of such a disgusting, poorly managed hotel....ever. Check in: -Had to chase down an employee after 10 minutes of standing at the abandoned front desk -Was told early check-in wasn't available, that I would have to wait until 3:00...More

Thank nismo9090
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 6 February 2018

Thanks for being our guest. We sincerely apologize for the difficulties you encountered while being here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been...More

Reviewed 26 January 2018

I checked in with the night manager Tony. I paid $150 for a room that was worth $50. On getting to the room I found lampshades missing, cracked flooring in the bathroom that I cut my foot one, trash in the trash cans, a very...More

Thank Mickie Z
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 27 January 2018

Mickie, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future....More

Reviewed 14 November 2017

The rooms always has plenty of space to do your. However during my stay I ask for cookware twice and it never did show up. I couldn't use the internet to upload any of my files, because the motel has a firewall on it and...More

Review collected in partnership with this hotel
Thank Charles S
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 15 November 2017

Thank you for choosing to stay at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. The condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with...More

Reviewed 30 August 2017

My wife and I had a guaranteed reservation here. When we went to check-in, we were told they didn't have a room for us ! And "Tony" was extremely rude. They did find a room at another hotel and gave us a letter saying to...More

1  Thank robertjshively
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 31 August 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 21 August 2017

Terrible hotel. It ought to just file for bankruptcy, permit a new owner to come in to manage. Second time I have dealt with this hotel, and it struck out. No third chances. TV controller battery didn't work to turn on TV. Rat trap in...More

1  Thank EdwardBellamy
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 21 August 2017

Edward, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure...More

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Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Price range
US$134 - US$280 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Price range
US$134 - US$280 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (25)
Room & Suite (30)
Dining (3)
Questions & Answers
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4 November 2014|
Response from PrincessWildhair | Reviewed this property |
Hello Traveler, I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
Room Tips
"Please do not even consider this place, as is"
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"Stay somewhere else."
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"Please change the comfortor after each stay. Mine was dirty and black, I took it to the front desk and..."
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"Read reviews on Yelp/TripAdvisor"
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