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Sandman

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398 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Beaverton, Oregon
Reviewed 4 weeks ago via mobile

I've stayed at the Sandman for over 15 years and always returned due to their comfortable rooms and breakfast. I booked a room for one night last weekend due to a quick unplanned trip to the area and was very dismayed to see the condition of the place. It is undergoing a major renovation and rebranding according to information in...

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Helpful?
Thank Doug and Robert... B
Lauren B, General Manager at Sandman, responded to this review

Hello Doug and Robert, I appreciate you taking the time to provide your feedback. I am sorry to hear your stay did not meet your expectations. I sincerely hope you choose to return once the remodel is complete and all of our facilities are reopened. Best, Lauren Bodsworth General Manager

Salem, Oregon
Reviewed 4 weeks ago via mobile

We stayed at the Sandman in Santa Rosa while visiting family. The price was attractive compared to other options. They are currently remodeling, but took great pains to not let that bother the customer. Place was clean and comfortable and staff were helpful. Christina was helpful and efficient in the checkout process.

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Helpful?
Thank OregonRuthie
Lauren B, General Manager at Sandman, responded to this review

Hello OregonRuthie, Thank you for taking the time to review your recent stay. I am happy to hear the remodel did not interfere with your visit. I will be sure to share your kind comments with our team. We hope to see you again very soon. Best, Lauren Bodsworth General Manager

Kelseyville, California
Reviewed 18 March 2017 via mobile

We have stayed here on three separate nights and the customer service is outstanding . On the last trip I accidentally left my diamond sapphire ring in the room when I called Cheryl and Eric were right on it and went to the room and found my ring. Honesty goes along way with me and for this reason alone we...

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Helpful?
Thank Tracey K
Lauren B, General Manager at Sandman, responded to this review

Hello Tracey K, I am happy to hear the staff were able to locate your missing ring! The remodel is scheduled to be completed by Spring and we are excited about the addition of our new Pool Bar. I appreciate you taking the time to share your experience. We hope to see you again very soon. Best, Lauren Bodsworth General...

San Francisco, California
Reviewed 13 March 2017 via mobile

This review is long overdue, I had a very pleasant stay, the room was clean with a exceptionally comfortable bed that was way above standard, the linens were of high quality as well. The property was well kept and looked great! friendly staff all in all I was happy with my stay

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Helpful?
Thank samuel h
Lauren B, General Manager at Sandman, responded to this review

Hello Samuel H, I am glad you had a pleasant stay at the Sandman. Thank you for the feedback on our new linens and friendly staff. We hope to see you again soon! Best, Lauren Bodsworth General Manager

Reviewed 6 March 2017 via mobile

Since this past weekend was wine country event time we felt lucky to get a Saturday night stay. It's right near Trader Joe's, behind Carrows Restaurant (like a Dennys), Shell & Hwy 101. AAA rate ended up $123 w/tax; pretty hard to beat. Pluses: clean room, new (basic) bed and furnishings. Nice shower, lotion & shampoo/conditioner/shower gel provided. Fridge, micro...

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Helpful?
Thank Sabrina F
Lauren B, General Manager at Sandman, responded to this review

Hello Sabrina F, Thank you for sharing your recent experience at the Sandman. We hope you are able to return in the Spring once our renovation is complete. Thank you, Lauren Bodsworth General Manager

Belmont, CA
Reviewed 5 March 2017

We've stayed at Sandman for years and found it a bit pricey, but pleasant enough. This is the first stay since the remodel began. In fairness, I'm sure there are travelers who will find the finished project attractive. Different strokes for different folks. The beds are still good and the location convenient to attractions on the north side of Santa...

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Helpful?
2Thank Northcoast_Flyer
Lauren B, General Manager at Sandman, responded to this review

Northcoast_Flyer, Thank for returning to the Sandman. I appreciate you taking the time to provide your feedback. We are expecting out renovation to be complete by Spring. I hope you are able to return to see the improvements. Thank you, Lauren Bodsworth General Manager

San Francisco, California
Reviewed 26 February 2017

This is an overpriced version of Motel 6. The parking lot is right in front of the rooms, so the late night people coming in and out will definitely wake you up if you are a light sleeper. We live in the bay area. My birthday was on Friday so we decided to stay out on Saturday night in Santa...

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Helpful?
2Thank XJN_2016
Lauren B, General Manager at Sandman, responded to this review

Hello XJN_2016, I am sorry to hear your visit to the Sandman did not meet your expectations. This is not the experience we want our guests to have. I will share your review with our staff so we can prevent similar experiences occurring in the future. I sincerely appreciate your feedback and we hope you will consider visiting us again....

Atlanta, Georgia
Reviewed 9 February 2017

We're big believers in focusing on what's really important, and in the case of hotel stays it's all about a good night's sleep, plenty of hot water (plus a good, energetic shower) and cleanliness. The Sandman in Santa Rosa, CA, is in the process of renovation, so the room decor is still a bit tired, the colors a bit dreary,...

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Helpful?
2Thank Patinatl
Lauren B, General Manager at Sandman, responded to this review

Hello Patinatl, We are happy to hear that the Sandman met your needs while in Santa Rosa. We are expecting our lobby to be complete by Spring, along with the addition of our new Pool Bar. I will share your review with our hardworking team. Thank you for taking the time to provide your feedback. We hope to see you...

Reviewed 9 February 2017 via mobile

Clean, comfy, large room, excellent location, easy on/off highway, quiet, nice breakfast room attended by pleasant worker. Didn't swim but pool looked beautiful. Good value, dog friendly. Restaurant in walking distance, shopping center nearby.

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Helpful?
Thank Suzanne F
Lauren B, General Manager at Sandman, responded to this review

Hello Suzanne F, Thank you for your review. Our location just off US-101, places you minutes away from the area's best wineries and breweries, outdoor activities and downtown businesses. We love when our guest can bring their pooches. Our pet-friendly rooms are designed with easy vinyl flooring, close proximity to the grassy area with courtesy dog bags, and special dog...

Buffalo, Minnesota
Reviewed 31 January 2017

They are remodeling but the bedding and towels were plush and comfy. They still need to fix sometimes - under the bed-stand for example is an orange extension cord that they say will soon be gone. The fridge is a little tippy and could fall on a child if parents were not attentive. Breakfast was good. Pool looks like it...

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Helpful?
Thank dmcarty
Lauren B, General Manager at Sandman, responded to this review

Hello DMcarty, Thank you for your feedback. We recently upgraded all of linens and towels during our remodel. We are also continuing to make small detailed adjustments in the rooms. We are currently in the process of completing the public areas including the addition of our Pool Bar. I hope you can visit us in the Summer and experience all...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sandman is a mythical creature who brings good dreams by sprinkling magical sand on the weary eyes of those sleeping. In the city of Santa Rosa, the Sandman is a new incarnation of a roadside inn that brings a warm and offbeat experience to weary travelers. Situated at the northernmost edge (nearly within shouting distance of Sonoma's wineries) the Sandman's muted colors, warm woods, and relaxed design will welcome you in. Sink into the casual comfort of the lobby, lounge by the pool, or enjoy a local brew at Sandman's new poolside bar. ... more   less 

Additional Information about Sandman

Address: 3421 Cleveland Ave, Santa Rosa, CA 95403-2146
Region: United States > California > Sonoma County > Santa Rosa
Price Range: $149 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Sandman Hotel Santa Rosa
Sandman Motel Santa Rosa
Sandman Santa Rosa, CA - Sonoma County
Hotel Style:
#4 Family Hotel in Santa Rosa
#5 Romantic Hotel in Santa Rosa
#8 Business Hotel in Santa Rosa
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Questions & Answers

Here's what travellers have asked, with answers from Sandman staff and other travellers.
7 questions
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Questions? Get answers from Sandman staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be away from the interstate.”
944phyllisk, 17 Apr 2017 | Read review
“Staff was not helpful”
conradc461, 7 Apr 2017 | Read review
“You get a room when one is ready. No help for early arrivals”
MichaelG257, 31 Mar 2017 | Read review
“Don't get fooled by the pictures online.”
XJN_2016, 26 Feb 2017 | Read review
“Make sure to check the hotel website itself when booking - they might have a better price than online hotel aggregators!”
KyleTheVoyager, 16 Nov 2016 | Read review
5 of 5