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Extended Stay America - Santa Rosa - South

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Traveller (27)
Room & Suite (10)
About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Kitchenette
Microwave
Non-Smoking Rooms
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Location
Full view
Contact
2600 Corby Ave, Santa Rosa, CA 95407-7867
Getting there
Sonoma County Airport13 km
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113Reviews
36Photos
1Q+A
35Room tips
Traveller rating
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  • 56
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Popular mentions
Check in was 45 minutes. Tiny lobby was packed. People with reservations were turned away due to overbooking. Carpet in the room was stained and filthy. We were scratching and felt the room had bugs. We asked to change rooms and we were refused and given the corporate phone
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - South
Responded Aug. 14, 2018
Thank you for your feedback. We are sorry your stay was not up to your expectations and for the difficulties you had while you were here. Your comments have been discussed with the concerned teams to make sure this is not repeated again. Also, we have contacted our pest control provider, and they are looking into it immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
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It is a very good option to save money by cooking your meals, and they offer some snacks on the breakfast to take on the day, and the rooms have what they say, all the equipment, the items you need at the lobby. Laundry you do it on the machine, just like 2$ for any amount you
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - South
Responded Aug. 10, 2018
Marco, thank you for your feedback. We are happy to know you had a pleasant stay and that you were impressed with the amenities we offer at such an affordable price. However, we are sorry our hotel was not up to your expectations and for the difficulties you had while you were here. Your concerns with regards to the condition of our hotel have been shared with the concerned teams and we will be diligent moving forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
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We will never stay here again. Stove in our room was filthy. The mattress on the bed was lumpy and uncomfortable. We asked for a coffee maker and cups. After 2 days of not getting one, we went to the lobby and the rude lady gave us one missing some parts! our keys did not work
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - South
Responded Aug. 2, 2018
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
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I would rate the property / accommodations as 3.5-4; the lobby and room are simple but clean and inviting. The EXCELLENT rating is due to the outstanding level of customer service from the front counter staff and the fair room rates. Upon arrival I was greeted by a very
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - South
Responded Jun. 28, 2018
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
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Hair on the counter in the bathroom (not ours)! Toothpaste droppings on the sink in the bathroom (not ours). Air conditioning worked, but was incredibly loud. Not even a glass to be had! Kitchen with no dishes. NO ICE ON THE PREMISES!! One tiny ice cube tray in the
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Response from 00esa, Manager at Extended Stay America - Santa Rosa - South
Responded Jun. 25, 2018
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
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All photosTravellerRoom & Suite
How i made my husband an i feel like it's home away from home!
our christmas home away from home
home away from home
home away from home.. thank you Extended Stay For letting me make this feel like home!
Photo provided by managementExtended Stay America - Santa Rosa - South
Studio Suite - 1 Queen Bed
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12
I did notice an odd smell in my room when the ventilation was off for a time, but I think it was from a cleaning product, not cigarettes.
0 votes
"Go somewhere else."
"I checked. There were no good rooms."
"Do yourself a favor and don't stay here."
"lower floors have a/c that work great"
"Great Customer Service"
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PRICE RANGE
US$101 - US$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay santa rosasanta rosa extended stayextended stay america santa rosa
LOCATION
United StatesCaliforniaSanta Rosa
NUMBER OF ROOMS
114
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