Double booked the suite I had reserved over 2 months in advance. Offered 2 poolside rooms to replace it at no charge for the second room. When I got there, there were no poolside rooms and then they tried to charge me for the second room. When I had an issue with that , the clerk proceeded to YELL at me. I have never been treated so badly at a hotel. I am fighting with them now because even though I refused to sign for that second room they are trying to charge my card. Worst hotel ever!
Nice place to stay. They’ve done a great job with staying safe during COVID. The staff is very helpful. The rooms are clean, the garden area lovely. Very convenient location. Thank you. We will be staying here again on our next trip to Santa Rosa.
Nice and clean room. Beautiful garden. Quiet and convenient bein right by I-101 and okay chain restaurants. Did not try the grab and go breakfast. Was really nice to pull-up right next to your room door. Would stay here again.
We were traveling from Washington for a funeral service for my father and had booked a family suite plenty of time ahead. A day before the event we receive a call from them saying they had made a mistake and the room wasn’t available for those dates and told us they would fix the problem. The next day we arrived at our hotel and were told we would be given 3 rooms to make up for the family suite but only one was clean and ready. We got the keys for the fist room and were told to come back later for the other keys to the other two rooms. Later in the day we went to pick up the keys and only one more room was given to us. We let them know we had confirmation for 3 rooms and they told us that was not true and that there was no proof of that in their system. We showed the person at the desk the paper we were given marking the three rooms we were supposed to be given and he told us that paper meant nothing because we could easily have written ourselves an extra room on the paper. He then told us if we wanted another room we would have to pay for it. Our third room was given to another couple and we were left with only two rooms instead of the three we were supposed to be given. They later realized they had once again made a mistake in booking three rooms but nothing was done to fix the problem. By this time it was late at night and we were all tired from the funeral service we had attended so decided to just keep the two rooms we were given and some of us had to sleep on the floor in order to fit in the two rooms. Worst experience of my life here and the man at the front desk was extremely rude and accused us of trying to get a third room free when that’s what they had given us. Never staying here again and definitely don’t recommend to anyone else. …
The staff are nice and the facilities are pretty clean. Good location not too far from the cool stuff in town and pretty good walkability. Nice little garden area to walk the dog in the morning. Grab and go breakfast was nice.