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This is our second visit within the past 6 months. Excellent service. Love the cottage rooms. Spacious. Very clean. Great little balcony to enjoy a glass of wine. Pretty landscaping w the trees blooming. Construction was a bit of a nuisance but we knew in...More
Response from TeamMarriott, Manager at The Lodge at Sonoma Renaissance Resort & SpaResponded March 29, 2018
Thank you for returning to The Lodge at Sonoma Renaissance Resort & Spa. Nothing pleases us more than to know that we have provided everything necessary for you to have an excellent stay once again. We look forward to welcoming you back soon....More
I’ve stayed at this property twice before in 2016 and enjoyed it very much. However, I suspect new management or poor attention has caused a serious lapse in service.
The front Desk staff was completely inattentive, on three occasions where I called the front desk...More
2 Thank Lupe d
Response from TeamMarriott, Director of Operations at The Lodge at Sonoma Renaissance Resort & SpaResponded March 25, 2018
Thank you for continuing to choose our hotel for your trips to Sonoma and for your loyalty to the Marriott brand. We are truly sorry that you did not experience our staff at their best and that we were unable to resolve these...More
We arrived way early for our check in due to early flight arrival in SFO. We also were in need of a 2nd room for comfortability in our small group. The front desk staff could not have been more accommodating; 2nd room added at nominal...More
This was a great stay. We stayed in the hotel - not in a cottage. Rooms were clean, beds were comfortable, service was great. We loved using the shuttle to get to and from dinner at Sonoma Plaza. This was convenient and safe since we...More
My husband and I have stayed at this property many times since it first opened and it's been one of our favorite places to stay. We just returned from his birthday weekend there and I am so shocked by how bad things are. Firstly, when...More
1 Thank JO E
Response from TeamMarriott, Director of Operations at The Lodge at Sonoma Renaissance Resort & SpaResponded March 13, 2018
Dear JO E,
Thank you for continuing to choose our hotel over the years and providing us feedback of your recent visit. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell...More
You probably won't need to Uber unless you want to go to vineyards out of town. Sonoma is very small - you can walk to center town or take the resort shuttle. Take advantage of yoga and the hike that the resort offers!