Best Western Sonoma Valley Inn & Krug Event Center
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About
#8 of 11 hotels in Sonoma
Location
Cleanliness
Service
Value
Located in Sonoma,CA, the Best Western Sonoma Valley Inn & Krug Event Center is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Car hire
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Breakfast buffet
Kid-friendly buffet
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Location
95Great for walkers
Grade: 95 out of 100
45Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
Contact
550 2nd St W, Sonoma, CA 95476
Getting there
Rental CarsSee all Sonoma car hire
1562Reviews11Q+A100Room tips
Reviews
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Great hotel in the center of town! We stayed in one of the rooms in the separate building at the back of the hotel. The room was huge! The bed and pillows were comfy and it was in easy walking of everything. We will definitely stay here next time we visit Sonoma!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center
Responded yesterday
DEar dd8444 Thank you for taking the time to post a reveiw. I am very happy to hear that you enjoyed your stay with us and were able to take advantage of our close proximity to the Sonoma Plaza. I sincerely hope that you will consider staying with us again the next time you visit Wine Country. Best Regards K Comfort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The location was wonderful. We could walk to many good restaurants and stores. And tours can pick you up at the hotel. The price was very reasonable so that we could use the saved money to buy more wine.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center
Responded Aug. 12, 2021
Dear FAFNAR Thank you for taking the time to post such a nice review. I am very pleased to hear that you enjoyed your stay with us and I sincerely hope that you will choose to stay with us again the next time you visit Sonoma Best Regards Kendall
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wasn’t expecting anything amazing being that it’s Best Western and very reasonably priced. Chose it for the awesome location and amenities. However the pool and hot tub are closed for renovations and that would’ve been nice to know beforehand. The hot tub would’ve been great after walking all over town on this rainy weekend. But our room was nice with a fireplace and balcony and the bed was comfortable. The hotel was quiet and the courtyard that the rooms overlook is charming and full of greenery. Continental breakfast is average at best. But the coffee cart next door is AWESOME with great people running it. My biggest complaint was the ambiance in the rooms- lots of empty’s walls and the LIGHTBULBS- Ick! Harsh bright LED lights, zero warmth to the lighting. I replaced two lamp bulbs within an hour of arriving (handy that CVS is right across the street). But they need warmer light to make the rooms feel more welcoming and comfortable. It’ll help offset the lackluster decor, instead of shining a harsh light on it, literally. All in all- we’d go back (lightbulbs packed lol) and we’d bring our dog now that we know they’re pet friendly!…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Jan 2023- pool and hot tub closed for months
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center
Responded 3 weeks ago
Dear NorCalKimmy, Thanks for the nice reveiw! I am glad you enjoyed your time here with us. We did make sure that we put notices on all of our booking venues prior to the project starting. Some of the sites have posted the notices in places that are more difficult to see. I do apologize for the inconvenience. We are trying to improve the over experience- the weather has also been making it much more difficult. I did want to let you know that this fall we will be doing a total redo of all of our rooms and we sincerely hope that you will consider staying with us again so we can provide you with an improved over experience . Sincerely K Comfort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will not stay here again. There was black mold growing in the windowsill and more mold growing in the A/C Unit. Within 2 hours of being in the room I was so sick we had to leave (itchy eyes and skin, nausea, migraine, scratchy throat and irritated lungs). I know this wasn't an illness because within hours of being out of the room and showering my symptoms started to resolve and I was back to normal by the next morning. I located the mold in the windowsill and a/c unit and took pictures but still haven't been offered a refund (even though we didn't stay overnight and weren't even able to complete our trip because of how sick I got).
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jamie Hansen, Owner at Best Western Sonoma Valley Inn & Krug Event Center
Responded 4 weeks ago
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed our stay here. Great location. We only stayed one night but room was clean and bed was comfortable. We really enjoyed the fireplace. We had our dog with us so appreciated they are Pet-friendly!
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great location for myself my wife, our 18 month old son and our dog, enough room for everyone to have a great nights sleep and so close to the Square. The breakfast was yummy and the hot tub was nice and warm.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Cait L wrote a review Nov. 2022
Ooof. Our first night at this hotel, I woke up to pee in the middle of the night. As I turned on the bathroom light, multiple cockroaches scattered. Of course, I screamed and woke up my partner to help me track them and kill them, as our bed was just a few feet away from the bathroom. We killed the ones we saw but after the commotion, we couldn’t go back to sleep. It was about 4 am. I was there for a wedding so I left around 7 am. My partner woke up got breakfast, tried to get some rest & called the front desk to try to resolve the issue. They offered for maintenance to come, so he agreed. After they hadn’t shown up for a long period of time, he had to start getting ready for the wedding, and called them back to let them know he would be headed out soon and since he had been waiting awhile, that it seemed they didn’t prioritize our issue. The next morning I began the laborious process of trying to receive a partial refund. We were met with suspicion and disbelief, even with the photos we provided…they refused to refund us because we didn’t let maintenance in. The frustrating thing is we did try to let maintenance in, they just were taking too long, the damage was done (we lost sleep and killed the bugs we saw), and it didn’t make sense to have them there the next day as we left early in the morning. They refused to refund us even when having evidence and we gave them plenty of time to make it right. I work in customer service, I can’t believe how they would risk losing a customer over a $200 refund. I am telling you right now, avoid this hotel. And if you have bugs, you’re out of luck because they clearly don’t care! Oh, and when you see two cockroaches, that usually means there are a lot more there that you can’t see.…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I traveled with my husband on a work trip. We stayed in one of the Krug Event Center suites. What a wonderful room!! Huge. Sitting area. 2 TVs. Walk-out patio. Quiet. Courtyard. This would be a perfect place for a wedding or family reunion. In the main building there is a pool, hot tub and spa. Breakfast is very simple. Grab and go foods like you would have at home. There are several area restaurants within walking distance. A Whole Food store across the street. Friendly staff. Updates going on in several of the rooms.
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Stay at the Krug if possible. Outside entrances to rooms and pool area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Don’t stay here if you need to modify the dates of your reservation! My original date had to be changed due to my sick dog and they charged me $75 to make the change. The second reservation had to be changed because friend tested positive for Covid & they told me I couldn’t make any more changes & id be charged the full amount. I could understand if I had to cancel my reservation completely but I was just changing date. I will never stay here again. Plenty of better options in the Sonoma/Napa area.
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Don’t stay here! Better options available in the Sonoma/Napa area. I pickup my Napa/Sonoma wine...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kendall Comfort, General Manager at Best Western Sonoma Valley Inn & Krug Event Center
Responded Nov. 15, 2022
Dear 731rebeccae, Thank you for taking the time to post another reveiw. In reviewing the notes, I see that in mid September, you booked a fully pre paid non cancellable reservation ( meaning that once the reservation is booked, the deposit is non refundable if you make any changes or cancel the reservation ) A couple of days before arrival, you contacted us to let us know that your dog was very sick and you wanted to change your reservation. As a consideration for your difficult situation, instead of keeping your deposit , we offered you the option of a $75 change fee and applied the balance of your deposit toward the new reservation that you booked for a few weeks later. At that time we did in from you that once we made the new reservation, it was a non cancellable reservation and that any changes or cancellation would result in a forfeit of your deposit. We do feel that we were very fair and very clear on our policies. I do apologize if you do not agree. Thank you again for taking the time to post a review Regards K Comfort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a cozy, friendly, and accessible hotel that you will love. The breakfast was excellent with especially good coffee. On Friday, there was wine and cheese for the guests which was very enjoyable.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$157 - US$212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus sonoma valley inn & krug event hotel sonoma, best western plus sonoma valley inn and krug event center, best western sonoma, sonoma valley inn, sonoma best western
LOCATION
United StatesCaliforniaSonoma CountySonoma
NUMBER OF ROOMS
82
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Frequently Asked Questions about Best Western Sonoma Valley Inn & Krug Event Center
Which popular attractions are close to Best Western Sonoma Valley Inn & Krug Event Center?
Nearby attractions include Sonoma Plaza (0.3 km), Mission San Francisco Solano (0.3 km), and Sonoma Valley Visitors Bureau (0.4 km).
What are some of the property amenities at Best Western Sonoma Valley Inn & Krug Event Center?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Sonoma Valley Inn & Krug Event Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Sonoma Valley Inn & Krug Event Center?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Sonoma Valley Inn & Krug Event Center?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Sonoma Valley Inn & Krug Event Center?
Conveniently located restaurants include Sweet Scoops Homemade Ice Cream, Cafe La Haye, and LaSalette Restaurant.
Are there opportunities to exercise at Best Western Sonoma Valley Inn & Krug Event Center?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Is Best Western Sonoma Valley Inn & Krug Event Center located near the city centre?
Yes, it is 0.3 km away from the centre of Sonoma.
Are any cleaning services offered at Best Western Sonoma Valley Inn & Krug Event Center?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Best Western Sonoma Valley Inn & Krug Event Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Sonoma Valley Inn & Krug Event Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.