Great hotel in the center of town! We stayed in one of the rooms in the separate building at the back of the hotel. The room was huge! The bed and pillows were comfy and it was in easy walking of everything. We will definitely stay here next time we visit Sonoma!
The location was wonderful. We could walk to many good restaurants and stores. And tours can pick you up at the hotel. The price was very reasonable so that we could use the saved money to buy more wine.
I wasn’t expecting anything amazing being that it’s Best Western and very reasonably priced. Chose it for the awesome location and amenities. However the pool and hot tub are closed for renovations and that would’ve been nice to know beforehand. The hot tub would’ve been great after walking all over town on this rainy weekend. But our room was nice with a fireplace and balcony and the bed was comfortable. The hotel was quiet and the courtyard that the rooms overlook is charming and full of greenery. Continental breakfast is average at best. But the coffee cart next door is AWESOME with great people running it. My biggest complaint was the ambiance in the rooms- lots of empty’s walls and the LIGHTBULBS- Ick! Harsh bright LED lights, zero warmth to the lighting. I replaced two lamp bulbs within an hour of arriving (handy that CVS is right across the street). But they need warmer light to make the rooms feel more welcoming and comfortable. It’ll help offset the lackluster decor, instead of shining a harsh light on it, literally. All in all- we’d go back (lightbulbs packed lol) and we’d bring our dog now that we know they’re pet friendly!…
I will not stay here again. There was black mold growing in the windowsill and more mold growing in the A/C Unit. Within 2 hours of being in the room I was so sick we had to leave (itchy eyes and skin, nausea, migraine, scratchy throat and irritated lungs). I know this wasn't an illness because within hours of being out of the room and showering my symptoms started to resolve and I was back to normal by the next morning. I located the mold in the windowsill and a/c unit and took pictures but still haven't been offered a refund (even though we didn't stay overnight and weren't even able to complete our trip because of how sick I got).
Enjoyed our stay here. Great location. We only stayed one night but room was clean and bed was comfortable. We really enjoyed the fireplace. We had our dog with us so appreciated they are Pet-friendly!
Great location for myself my wife, our 18 month old son and our dog, enough room for everyone to have a great nights sleep and so close to the Square. The breakfast was yummy and the hot tub was nice and warm.
Ooof. Our first night at this hotel, I woke up to pee in the middle of the night. As I turned on the bathroom light, multiple cockroaches scattered. Of course, I screamed and woke up my partner to help me track them and kill them, as our bed was just a few feet away from the bathroom. We killed the ones we saw but after the commotion, we couldn’t go back to sleep. It was about 4 am. I was there for a wedding so I left around 7 am. My partner woke up got breakfast, tried to get some rest & called the front desk to try to resolve the issue. They offered for maintenance to come, so he agreed. After they hadn’t shown up for a long period of time, he had to start getting ready for the wedding, and called them back to let them know he would be headed out soon and since he had been waiting awhile, that it seemed they didn’t prioritize our issue. The next morning I began the laborious process of trying to receive a partial refund. We were met with suspicion and disbelief, even with the photos we provided…they refused to refund us because we didn’t let maintenance in. The frustrating thing is we did try to let maintenance in, they just were taking too long, the damage was done (we lost sleep and killed the bugs we saw), and it didn’t make sense to have them there the next day as we left early in the morning. They refused to refund us even when having evidence and we gave them plenty of time to make it right. I work in customer service, I can’t believe how they would risk losing a customer over a $200 refund. I am telling you right now, avoid this hotel. And if you have bugs, you’re out of luck because they clearly don’t care! Oh, and when you see two cockroaches, that usually means there are a lot more there that you can’t see.…
I traveled with my husband on a work trip. We stayed in one of the Krug Event Center suites. What a wonderful room!! Huge. Sitting area. 2 TVs. Walk-out patio. Quiet. Courtyard. This would be a perfect place for a wedding or family reunion. In the main building there is a pool, hot tub and spa. Breakfast is very simple. Grab and go foods like you would have at home. There are several area restaurants within walking distance. A Whole Food store across the street. Friendly staff. Updates going on in several of the rooms.
Don’t stay here if you need to modify the dates of your reservation! My original date had to be changed due to my sick dog and they charged me $75 to make the change. The second reservation had to be changed because friend tested positive for Covid & they told me I couldn’t make any more changes & id be charged the full amount. I could understand if I had to cancel my reservation completely but I was just changing date. I will never stay here again. Plenty of better options in the Sonoma/Napa area.
This is a cozy, friendly, and accessible hotel that you will love. The breakfast was excellent with especially good coffee. On Friday, there was wine and cheese for the guests which was very enjoyable.
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