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Embassy Suites by Hilton San Francisco Airport - South San Francisco

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Embassy Suites by Hilton San Francisco Airport - South San Francisco
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1,431 Reviews from our TripAdvisor Community

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Showing 1,363: English reviews
Start your review of Embassy Suites by Hilton San Francisco Airport - South San Francisco
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Detroit, Michigan
Reviewed yesterday NEW

This was a one night stay. The managers reception was nicely done. The fitness center was OK but a few machines had issues that I did report. The rooms were in need of some updates but it was clean and comfortable. Overall it was a friendly stay.

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Helpful?
Thank julio6925
Mishawaka, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 29 January 2017 via mobile

This hotel is in the perfect location of your wanting to stay close to the airport and downtown San Francisco. We will stay here again when we return. The view of the mountain is spectacular. I have attached pics with a full rainbow outside our room balcony. Embassy Suites is one of my preferred places to stay when traveling for...

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Helpful?
Thank daytonaman88
About Hotel's Favourite Review
EmbassySuitesSSF, General Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay. We are glad to read that you enjoyed our complimentary Manager's Reception and our wonderful views. Our team looks forward to seeing you next time you are in the SF Bay area. Regards, Rudy

Glendora, California
Reviewed 4 days ago NEW

Excellent checkin/ out , breakfast, staff was very service oriented and helpful I would stay again and recommend to anyone looking for a great value and family friendly place to stay. Hilton honors is such a great rewards and loyalty program

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ALcorona
Reno
Reviewed 4 days ago NEW

Check in hostess was very cold. No personality. Customer service was horrible Dinner in rest was good but very disorganized. Breakfast was pure chaios. The ideas all very good but needs to be more organized

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank carolwB880TB
Canton, Michigan, United States
Reviewed 6 days ago NEW

My "upgraded" room smelled musty and awful. The heat did not work and i was freezing. The front desk sent a rickety old space heater to my room that sparked when plugged in! I was expecting much more from this brand name hotel.

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Helpful?
Thank Kate R
Management response:

Hi Kate R Thank you for sharing your feedback about your recent stay at Embassy Suites San Francisco Airport. All of our guests feedback is important to us and it is utilized to help us improve. We are taking action on the heat challenges that we have experienced and definitely understand the frustration for our guests. Again, we are sorry...

The Villages, United States
Reviewed 6 days ago NEW

Great location if using SFO. However, the hotel needs to be updated. It offers everything you expect from an Embassy Suite, with a friendly and efficient staff. It needs to be more polished and clean. Looked old and very used.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank K6775GYroberts
Management response:

Hi K6775GYroberts Thank you for your review and for choosing our hotel. I am very pleased to hear that our team members made your stay pleasant. We greatly appreciate your comments about aspects of the hotel that need updating. We look forward to having you again as a guest in our hotel. Winga

Mem
Reviewed 1 week ago NEWvia mobile

I have read many reviews on Trip Advisor and they have been accurate most of the time; that's why I started writing reviews also. When we started planning our trip to California, my husband booked this hotel. After I read the reviews, I told him of my skepticism but we stayed here nonetheless. I will first discuss the positives of...

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Helpful?
Thank lauryn57
Management response:

Hi lauryn57 We appreciate your feedback and we are sorry you were not satisfied with the quality of your room. Your feedback is vitally important to us and we are taking your comments into actions as we improve our on-property experience. Thank you for reaching out and we hope we will see you again soon.

Rochester, New York
Reviewed 1 week ago

Reservation for room with double beds not available upon arrival even with confirmation and deposit. Had to split family up and upon check out was going to charge us for two rooms. Should not have had to be split up with confirmed reservation and should have offered a credit for the error instead of trying to hose me for an...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank paulcD7112ET
Houston, Texas
Reviewed 1 week ago

I made a reservation here, and was told I would get a weekend rate for a total of $734.16, which fit with my work budget. When I left, I was charged $1156.11. I contacted Hilton Guest Relations and presented all my paperwork. First, they told me I had changed the reservation to be for 2 people. I had not. Then...

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Helpful?
Thank bhsellman
Management response:

Hi bhsellman Thank you very much for bringing the issue to our attention. The health and safety of our guests is always our top priority. We take all complaints seriously and we have addressed the cleanliness and maintenance issue with Engineering and Housekeeping Departments to solve the problem. Please accept our sincere apology and we hope to see you again...

Reviewed 1 week ago

I was there this past Monday and Tuesday, March 13-14 in San Bruno. The food was the worst hotel food I've ever eaten and if you saw me, you would know that I haven't missed many meals. Here are the details... The manager's "party" consisted of nacho chips with no salsa, some sort of god-awful red wine and dark yellow,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Q5840NIkennethl
Management response:

Hi Q5840NIkennethl We would like to thank you for taking the time to advise of your recent stay at Embassy Suites San Francisco Airport. We are very disappointed to read your dining experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton San Francisco Airport - South San Francisco

Address: 250 Gateway Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: $196 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Francisco Airport - South San Francisco 3.5*
Number of rooms: 312
Reservation Options:
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Also Known As:
Embassy Suites San Francisco Airport Hotel South San Francisco
Embassy Suites South San Francisco
Embassy Suite South San Francisco
South San Francisco Embassy Suites
Hotel Style:
#6 Romantic Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Francisco Airport - South San Francisco staff and other travellers.
13 questions
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Questions? Get answers from Embassy Suites by Hilton San Francisco Airport - South San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The corner suites with the glass window walls are cold and musty smelling”
 of 5 bubbles KateR723, 19 Mar 2017 | Read review
“Some rooms have beautiful views and other rooms look at a dirty roof top. Ask to see the room first.”
 of 5 bubbles DonnaT442, 14 Mar 2017 | Read review
“Upper floor if you like quiet, lower floor if you're afraid of heights”
 of 5 bubbles shazzle_online, 12 Mar 2017 | Read review
“Queen Corner Rooms has floor to ceiling windows.”
 of 5 bubbles PsychRN12, 5 Mar 2017 | Read review
“Don't use the Premium Floor! It is a rip-off!”
 of 5 bubbles 685KenC, 1 Mar 2017 | Read review
5 of 5