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BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,861 Reviews from our TripAdvisor Community

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Showing 1,714: English reviews
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St Helena, United States
Reviewed 6 days ago NEW

good customer service and place to stay near the airport if you have an early flight. about 20-30 minute drive to downtown which wasn't too bad. Location was quiet and breakfast was really good. Enjoyed my stay

Review collected in partnership with Best Western
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Helpful?
Thank 935keniaa
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Very nice comments, and we appreciate it! Please come back again soon! Jim McGuire, General Manager

Lakeway, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

We stayed two nights at this BW while traveling in California and flying out of SFO. This was an above average Best Western Plus Hotel. First check in was quick, friendly and helpful. Room was clean and comfortable. Bath was small but for two people not uncomfortable. This hotel has a full restaurant with a lounge and full bar area....

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1Thank trip14
About Hotel's Favourite Review
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello trip14 and thank you very much for your great review on your recent stay at our hotel! I am glad you took advantage of our great breakfast and shuttle services! We look forward to your next visit when you are flying in/out of SFO! We appreciate your feedback! Jim McGuire, General Manager

Santa Cruz, California
Reviewed 1 week ago NEW

Easy parking, easy check-in/out, friendly staff, clean spacious room. To Go breakfast available for guests that can't make hotel buffet breakfast. Costco gas station down the street. One of my fav places to stay when away from home!

Review collected in partnership with Best Western
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Helpful?
Thank Laulah S
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Laulah, thank you very much for your great comments and thanks so much for your continued patronage! Jim McGuire, General Manager

WESTCHESTER
Reviewed 1 week ago NEW

The Grosvenor never disappoints-- always friendly and clean, spacious rooms and good breakfast ---also very close to the airport. Great in room internet and super towels. I dhould stay here more often, it is convenient and clean.

Review collected in partnership with Best Western
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Helpful?
Thank BARRY B
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Barry, we agree - you need to stay here more often! Thanks so much for your great comments, we really appreciate your feedback! Jim McGuire, General Manager

Rocklin
Reviewed 1 week ago

We use BW Grosvenor when we travel over seas, and found it to very convenient. Park for 10 days, 10 dollars a day after which is good in SFO area. Breakfast good, or bag snack to go if early departure. Shuttle to and from hotel. You may have to wait a bit, some times .Easy check in and out. Always...

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Helpful?
Thank TGusa
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello TGusa and thank you for your nice comments. Our Park 'n Fly is a big hit with guests, we are happy you enjoy it as well! Please stay with us again the next time you are headed overseas. Jim McGuire, General Manager

Palm Springs, California
Reviewed 1 week ago

the server in the restaurant for dinner was so unassuming. Just hurry, hurry you in/out as quickly as possible. Absolutely zero -0- personality. Kids running everywhere, breakfast was a nightmare, with kids running everywhere.

Review collected in partnership with Best Western
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Helpful?
Thank Louis H
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks for your comments, Louis. Sorry if the dinner server wasn't more personable. we will share your comments with him. Yes, we cater to families with kids also. We welcome them, and sometimes, as kids, they run around. Sorry for the inconvenience. We hope you give us another try. Jim McGuire, General Manager

Vancouver, Canada
Reviewed 1 week ago

I stayed here a few days ago. I was in SF and on my way out I had to catch a 6:35 AM flight out of SFO. I really debated whether I should just crash at the airport, because I had only about 6-8 hours until my boarding time. I ended up staying at this hotel and I am glad...

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Helpful?
Thank Dan D
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks a lot, Dan, for your great review on your stay. I am happy you made the decision to stay with us, rather than hanging out in the airport. I am happy to let you know that we are in the process of upgrading our equipment for WiFi with all new access points and a new gateway, which will improve...

Washington, DC metro
Reviewed 1 week ago

I stay here every time I have an early flight out of SFO. It is a reliable, clean, convenient, service-oriented hotel that never lets me, my business colleagues or family down. They have a reliable shuttle to the airport that starts at 4 AM; breakfast starts of 6ish, but early shuttle guests get a free carry on breakfast bag. The...

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Helpful?
Thank charlesfromDC
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Charles, thanks so much for your great comments on your stay. It sounds like you took advantage of many of our amenities, and we thank you for that. Please come back again soon! Jim McGuire, General Manager

Vancouver, Canada
Reviewed 1 week ago

Stayed here for one night since we had an early morning flight out of SFO. Hotel is dated. No restaurants or shopping close by. Ate at the hotel restaurant - dinner was ok. The staff were really pleasant and friendly. For a few hours this is a good enough hotel, close to the airport.

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Helpful?
Thank preevine
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thanks for your comments. We have been through many upgrades, and continue to do more in our guest rooms. Please come back and see us! Jim McGuire, GM

Suisun City, California
Reviewed 2 weeks ago

No worries if you want to get to the airport on time. Shuttle is free and on time to take you to the airport and later pick you up on your return flight. Leaving your vehicle at the hotel for an extended period is great. So, if you don't want the stress of driving to the airport and hoping you...

Review collected in partnership with Best Western
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Helpful?
Thank davidfW9149TK
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

David, thanks so much for your great review - we are happy that your visit was stress-free. We appreciate your comments, please come back again soon! Jim McGuire, GM

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: $155 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
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Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Green Hotel in South San Francisco
#3 Business Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport/street noise is heard throughout... turns into white noise after a while.”
Krissy_hicks, 2 Mar 2017 | Read review
“Pay a small premium to ensure a room on the Grosvenor level.”
kth0mps, 1 Mar 2017 | Read review
“Book a room on the top floors. They have been renovated”
367Tracy, 21 Feb 2017 | Read review
“In the flight path of SFO, try for a room on the backside of the hotel.”
christopherr606, 14 Feb 2017 | Read review
“I have no comments on giving tips on choosing a good room!”
cmelelina, 13 Feb 2017 | Read review
5 of 5