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SureStay Hotel by Best Western Susanville

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Traveller (24)
Room & Suite (30)
Dining (11)
Overview
  • Excellent30%
  • Very good39%
  • Average20%
  • Poor7%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
Additional information
Offers from SureStay Hotel by Best Western Susanville
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from SureStay Hotel by Best Western Susanville
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (473)
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1 - 5 of 467 reviews
Reviewed 3 weeks ago

Reserved a king room on first floor months in advance, but was given a key to a room with two queens. Went back to point this out, and was given a king room on the second floor. Did not want second floor, but was told...More

1  Thank susan7066
Response from BestWesternHotels, Corporate at SureStay Hotel by Best Western SusanvilleResponded 2 weeks ago

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Hotel's Favourite
Reviewed December 6, 2017

We enjoyed a restful night on our travels at this hotel. The room was clean, the bed was very comfortable and the staff was attentive and helpful. They also offered a wonderful breakfast at the Lumberjack Cafe.More

Review collected in partnership with Best Western
Thank Kathy T
Response from Amra W, Front Office Manager at SureStay Hotel by Best Western SusanvilleResponded December 11, 2017

Thank you so much for your feedback. We truly value and appreciate your stay with us. Your words will be used to help us continue to grow and improve as a Hote and Team. Really appreciate everything and I hope if your in the area...More

Reviewed 3 weeks ago

Nothing special but bed was comfortable. Fresh remodel/update but sloppy work. New laminate floor had gaps. Bath had sloppy grout with gaps in new tile, etc. Everything worked OK though. Small fridge, microwave, TV and WI-FI for amenities. Pool "closed for maintenance" so no use...More

Thank jwdiii2017
Reviewed May 27, 2018 via mobile

Booked in after driving from Hawthorne, Nevada on our way to Oregon. Check in was quick and easy. Our room was clean and had a fresh smell of mint, which was very pleasant. Bed was comfortable and the room facilities were all good. Shower had...More

Thank Haselers
Reviewed April 1, 2018

The hotel is located right on the main drag through Susanville. Easy access with plenty of parking. The front staff was absolutely welcoming and made us feel right at home. We brought our 10# dog with us and they charge a $15 fee for pets....More

1  Thank Al and Valorie B
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About
Description
Everyday is an adventure when you choose the SureStay Hotel by Best Western Susanville, with many wonderful places to explore located nearby. Named one of the top towns in which to live in Outdoor Life Magazine, ...More Susanville is an outdoor lovers dream - and this Susanville hotel is the perfect place to call home while exploring the area. From hiking at Lassen Volcanic National Park to fishing at Honey Lake, Eagle Lake or Lake Almanor, there is something for everyone in this picturesque town. The Bizz Johnson Trail, stretching 30 miles, offers world-class mountain biking, hiking, annual marathons and other events. Bird watchers and nature photographers can observe osprey and more in the grounds surrounding the property. You can also enjoy visiting Lassen County Parks and Susanville Ranch. Less
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites, Family Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Restaurant
Air Conditioning
Business Centre with Internet Access
Hot Tub
Meeting Rooms
Microwave
Multilingual Staff
Outdoor pool
Beachfront
Room Service
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (24)
Room & Suite (30)
Dining (11)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Paul55555
May 22, 2017|
Answer
Response from Best Western T | Property representative |
We use Direct TV for our provider. We have a great package on the rooms we have about 100 channels.
1
Vote
loverainsky
September 19, 2016|
AnswerShow all 6 answers
Response from Best Western T | Property representative |
No, we don't have an elevator.
0
Votes
Barnegat B
August 12, 2015|
AnswerShow all 9 answers
Response from Debimlee | Reviewed this property |
I really don't know if it's pet friendly. The best way is to call the hotels local number and ask.
0
Votes
Room Tips
"Ground floor rooms in center are blocked by pool. Have to go around pool to get to room"
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"maybe ask for a room on the top floor and in the corner"
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"top floor the bottom rooms you can hear people walking."
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"This is a WORST Western. Travel 40 miles west to Chester for the very BEST Western."
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