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All reviewsrestaurant next doorlumberjack restauranttrailside innbest westernsfree breakfastadjacent restaurantlumber jackparking lotbed was comfortableplace to staysmall townflat screen tvstaff was friendlypet friendly roomnice stayroad tripwe've stayed
Reserved a king room on first floor months in advance, but was given a key to a room with two queens. Went back to point this out, and was given a king room on the second floor. Did not want second floor, but was told...More
1 Thank susan7066
Response from BestWesternHotels, Corporate at SureStay Hotel by Best Western SusanvilleResponded 2 weeks ago
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More
We enjoyed a restful night on our travels at this hotel. The room was clean, the bed was very comfortable and the staff was attentive and helpful. They also offered a wonderful breakfast at the Lumberjack Cafe.More
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Thank Kathy T
Response from Amra W, Front Office Manager at SureStay Hotel by Best Western SusanvilleResponded December 11, 2017
Thank you so much for your feedback. We truly value and appreciate your stay with us. Your words will be used to help us continue to grow and improve as a Hote and Team. Really appreciate everything and I hope if your in the area...More
Nothing special but bed was comfortable. Fresh remodel/update but sloppy work. New laminate floor had gaps. Bath had sloppy grout with gaps in new tile, etc. Everything worked OK though. Small fridge, microwave, TV and WI-FI for amenities. Pool "closed for maintenance" so no use...More
Booked in after driving from Hawthorne, Nevada on our way to Oregon. Check in was quick and easy. Our room was clean and had a fresh smell of mint, which was very pleasant.
Bed was comfortable and the room facilities were all good. Shower had...More
The hotel is located right on the main drag through Susanville. Easy access with plenty of parking. The front staff was absolutely welcoming and made us feel right at home. We brought our 10# dog with us and they charge a $15 fee for pets....More
Everyday is an adventure when you choose the SureStay Hotel by Best Western Susanville, with many wonderful places to explore located nearby. Named one of the top towns in which to live in Outdoor Life Magazine, ...MoreSusanville is an outdoor lovers dream - and this Susanville hotel is the perfect place to call home while exploring the area. From hiking at Lassen Volcanic National Park to fishing at Honey Lake, Eagle Lake or Lake Almanor, there is something for everyone in this picturesque town. The Bizz Johnson Trail, stretching 30 miles, offers world-class mountain biking, hiking, annual marathons and other events. Bird watchers and nature photographers can observe osprey and more in the grounds surrounding the property. You can also enjoy visiting Lassen County Parks and Susanville Ranch. Less
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