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I agree with the other reviews. Most of the people who work there act like they are doing you a favor to help you. There is never anyone at the front desk. They are in the back room and you have to call out to...More
Thank Jeanine K
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance Blvd.Responded 22 February 2017
Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of assisting our guests, and in your case this did not happen. We value your feedback and...More
When checking in, Front Desk Clerk was not very personal nor friendly. She acted as if I was bothering her. It took a few minutes for her to check me in and said aloud that my credit card was declined twice, which was not. She...More
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance Blvd.Responded 12 February 2017
Please accept our apology for the less than friendly and helpful service you describe in your feedback. We will certainly follow up as this is not the type of service we are known for. We hope you will consider this a one time event and...More
If first impression is what counts, mine is definitely not a good one. In addition to the cigarette smell in my no-smoking room (BTW, smoke smell seems to be a recurrent issue in this hotel), I found out the kitchen cabinet's door to be fallen...More
Response from 00esa, Manager at Extended Stay America - Los Angeles - Torrance Blvd.Responded 10 January 2017
We appreciate you bringing your experience to our attention. Although, we were happy to read that we were able to find you another room, please accept our sincere apologies for the housekeeping issues in your original suite. Your comments have been shared with our housekeeping...More
Late reservation for Labor Day weekend and this location was one of the very few that still had 2 beds available. Unfortunately our room was on a smoking floor. The linen was not fresh. We kept the windows open (yes, we could open our windows)...More
1 Thank Bernice A
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance Blvd.Responded 21 November 2016
Thanks so much for selecting our hotel for your recent visit to our area. We are sorry we were unable to accommodate your request for non smoking suite. We try hard to honor all requests, and it is unfortunate it overshadowed your otherwise great stay...More
It was apparent that my non-smoking room had not been thoroughly cleaned when I found cigarettes and I think marijuana in the dresser drawer. Also the kitchenettes aren't stocked with anything you have to get tubs of utensils, pots, pans, etc from the front desk...More
1 Thank AbbyCsMommy
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Torrance Blvd.Responded 14 November 2016
We always want our guests to experience a seamless stay from check-in to check-out, and it's disappointing to learn that we missed the mark with your visit and there were signs of a previous guest discovered by you and not our housekeeping staff member. Please...More
US$107 - US$153 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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