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Crowne Plaza Silicon Valley North-Union City

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Crowne Plaza Silicon Valley North-Union City
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185 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Silicon Valley North-Union City
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Showing 173: English reviews
Las Vegas, Nevada
Reviewed 20 January 2016

I make an annual pilgrimage to Union City with a bunch of high school students for a debate tournament and the Crowne Plaza is the tournament hotel. Over the years, I've seen the hotel get worse and then better again, so I suppose I'm as much an authority on Union City Crowne Plazas as any one person can be. The...

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Helpful?
Thank ThisPlceHsEverything
HenryCGM, General Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Hello, Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we performed. Once our major renovation is complete, I assure you that our hotel will be more beautiful and our overall service will be better. I appreciate your comments regarding the pros as well as the cons. Thank you...

San Jose, California
Reviewed 19 January 2016

Stayed 2 nights Im a IHG Spire member and I must say "THIS PLACE IS NO BETTER THAN MOTEL 6 .. Looks like a motel not a hotel..For 244.00 I feel I was ripped off NEVER AGAIN!!!!!!!!!!!!!!! Im also reporting this to IHG and I hope they make them clean it up

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Helpful?
Thank BBMORR
IHGService, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Dear BBMORR, Thank you for being an IHG Rewards Club Spire Elite member and giving a feedback about your stay. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. I am sorry that you were disappointed with the outdated condition of the hotel, poor customer service and level of cleanliness. I sincerely apologize...

Reviewed 17 December 2015 via mobile

We got to stay in the newly renovated room this time, wow it was so beautiful. The hotel is getting better and the bedding is always our favorite. We also like their breakfast. Everything was delicious and fresh. Especially, I enjoyed the unlimited fresh fruit selection! Thanks to the wonderful employees too, you guys made our stay so wonderful.

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Helpful?
Thank Jenkrist
HenryCGM, General Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Hello Jenkrist, Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we performed. I appreciate your comments regarding our beddings, breakfast offerings as well as our staff. Thank you for your business and we look forward to welcoming you back. Best, Henry Collantes General Manager

Reviewed 29 November 2015 via mobile

This hotel is a joke. For the price they ask. The restaurant is very bad. The bar is way over priced. The bar tender is a jerk. They desk staff has only person who actually knows what to do I think her name is Natalia. It s a rundown piece of property. I have stayed there 4 times a month...

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3Thank Les v
IHGCare, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Dear Les v, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It sounds like we fell below your expectations with regard to the rundown condition of the facility as well as the poor service from...

Paris, France
Reviewed 20 November 2015

The hotel is a strange! The staff all super nice. But the hotel itself leaves a bit to be desired. As an IHG Spire level member, there are certain things I've come to expect fro Crowne's around the world. Bottled water in my room being one of them. Slippers to walk on the often vacuumed but not often washed carpets....

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Thank Terral B S
IHGCare, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Dear Terral B S, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad to hear that you liked our internet connection. However, we would like to apologize for the inconvenience caused by the level of noise during your visit and for falling short of your expectations regarding...

Lodi, California
Reviewed 11 November 2015

This hotel honestly is outdated and in need of some TLC, but the customer service at the hotel makes me more than okay to return. It is conveniently located to Union Landing and the freeway. There ample amount of parking was nice, but none close to the building I was checked into, so I had a bit to walk. I...

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Helpful?
Thank Edimimi
HenryCGM, General Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Hello Mimi G, Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we performed. I appreciate all your comments, both pros and cons. Everything will be noted and used to improve our overall service. Thank you for your business and we look forward to welcoming you back. Best, Henry...

Parlin, New Jersey, Usa
Reviewed 25 October 2015

This Crowne plaza looks very old on the inside and out and needs to be updated. The room was clean and the lady at the check-in counter was very accommodating and helpful, so no complaints there. However, the restaurant staff was terrible and the food was not so great for the prices. One morning, we ate breakfast at the hotel...

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Helpful?
Thank Michelle S
IHGCare, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Dear Michelle S, Thank you for being our guest and for taking the time to write your review. We are glad that you found our rooms clean and reception staff to be accommodation and helpful. However, we’re sorry we fell below your expectations regarding the overall condition of the hotel and if your restaurant experience to be less than satisfactory....

Reviewed 6 October 2015

I guess I got lucky. Our experience was the opposite of what many of the reviewers experienced. For this stay, our requirement was that it be within 5 miles of my job near a movie theather and restaurant site! Our check-in was AWESOME! Any and every staff member we met or passed in the hall smiled and greeted us, it...

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Thank Kweenevai D
HenryCGM, General Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Hello Kweenevai D, Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we performed. I appreciate all your positive feedback. Thank you for your business and we look forward to welcoming you back. Best, Henry Collantes General Manager

Hell, Michigan
Reviewed 25 September 2015 via mobile

I was in the part right by the health club and my room was clean, quiet and comfortable. Additional electrical outlets would have been helpful. The front desk staff were pleasant both at check in and check out.

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1Thank trbeer
HenryCGM, General Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Hello trbeer, Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we performed. I appreciate all your comments, both pros and cons. Everything will be noted and used to improve our overall service. Thank you for your business and we look forward to welcoming you back. Best, Henry Collantes...

Indianapolis, Indiana
Reviewed 10 September 2015

I guess we got lucky. We didn't read any reviews for this hotel, so we checked-in "blind" (this is the 2nd Crowne Plaza I've ever stayed at). Our experience was the opposite of what many of the reviewers experienced. For this stay, our requirement was that it be within 5 miles of our show site! Our check-in was AWESOME! Natalia...

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Helpful?
Thank CharlieCN
HenryCGM, General Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review

Hello CharlieCN, Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know how we performed. I am so glad your stay with us was a pleasant one. Thank you for your business and we look forward to welcoming you back. Best, Henry Collantes General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A sincere welcome to the Crowne Plaza Silicon Valley North - Union City, where you will find comfort and modern luxury at one of the most convenient locations in Union City. Whether you are traveling on business or pleasure, we are your home away from home! We are centrally located in the heart of San Francisco East Bay area, just a short distance from Silicon Valley, San Francisco and Oakland. Our central location provides an easy access from all major Bay area airports such as San Jose (SJC), Oakland (OAK), and San Francisco (SFO). Further, getting to the hotel is simply and easy as we are located directly off the 880 Fwy, at the Alvarado Niles Road exit. Whether you are coming to Union City for business or just for fun, your room at this hotel is your personal retreat after a long day of travel. Come and relax in our spacious luxury bedroom with stylish decor, loaded with lifestyle amenities you would expect from a top notch hotel. This room is the perfect way to end your busy day! Come and enjoy. The best of Union City is waiting for you at the Crowne Plaza Silicon Valley North Union City! ... more   less 

Additional Information about Crowne Plaza Silicon Valley North-Union City

Address: 32083 Alvarado Niles Rd, Union City, CA 94587-2942
Region: United States > California > Union City
Price Range: $128 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Silicon Valley North-Union City 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Crowne Plaza Oakland South Union City Hotel Union City
Crowne Plaza Union City
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Questions & Answers

Questions? Get answers from Crowne Plaza Silicon Valley North-Union City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on freeway side are a bit noisy.”
 of 5 bubbles Gamboa49, 8 Mar 2017 | Read review
“I asked for an upgrade and got a horrible room”
 of 5 bubbles Shibs_12, 21 Sep 2016 | Read review
“Our room on te 8f was quiet and had a good view”
 of 5 bubbles Gsl_9292013, 27 Jun 2016 | Read review
“Chose a room at a different hotel.”
 of 5 bubbles SeaToSeaTraveler, 26 May 2016 | Read review
“Ask for a room away from the freeway and not near the pool”
 of 5 bubbles terralbs, 20 Nov 2015 | Read review
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