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Best Western Heritage Inn

Traveller (35)
Room & Suite (27)
Dining (6)
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Oct. 7Oct. 8
1 room, 2 adults, 0 children
Standard Room
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Reviews (303)
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All reviewswafflescoffee makervalue for the moneybathroom doorroom was cleansausagenice breakfasta great place to staywould stay againsan franciscooutlet mallfreewaymicrowaveshoppingucmaidspet
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1 - 5 of 296 reviews
Reviewed 4 weeks ago

Musky old cigarette smoke. Liking sleeping in an ashtray. If you like smoking then this is your place.Couldn’t wait to get out of here. Needs to be professionally fumagated. We did not try the free breakfast. Travel over 30 nights a year, all we expect...More

Review collected in partnership with Best Western
Thank kurts56
Response from Kimberly B, Manager at Best Western Heritage InnResponded 4 weeks ago

Hello Kurts56, We are sorry to hear that you did not have the experience that you deserved. We apologize for any inconvenience that we may have caused you. We appreciate your business and hope that you will continue to stay with Best Western.

Hotel's Favourite
Reviewed July 24, 2018

Got two rooms booked for a family day trip (four adults and four children). Had an issue with one room that was rectified in less than five minutes. Great customer service from Stephanie who helped us with that issue.More

Thank glanzend2006
Response from Kimberly B, Manager at Best Western Heritage InnResponded July 25, 2018

Hello Glanzend2006, We are so excited to hear that you enjoyed your stay. Stephanie will be happy to hear your wonderful comments on her customer service. We hope we will see you again on your next trip to the Vacaville are. Thank you for your...More

Reviewed August 12, 2018

Horrid experience. Entered the room, and it was 85 degrees in the room. A/C didn't work. Shower had two settings, OFF and Scalding. One of the sink faucets was inoperative. Front desk couldn't work the problems until the next day.More

Thank Hifast
Response from Kimberly B, Manager at Best Western Heritage InnResponded August 15, 2018

We apologize that we did not live up to your expectations during your stay with us. We will use your comments to help train and improve our facility and staff. We hope that you give us a second chance the next time you are in...More

Reviewed August 4, 2018

Worst BW ever. People outside drinking and playing lousmusclo. Seriously? The building needs badly needed renovation. Worst BW in my experience. Our room was feet away from the freeway. There's nothing separating it from some crazy driver.

Review collected in partnership with Best Western
Thank Jay L
Response from Kimberly B, Manager at Best Western Heritage InnResponded August 6, 2018

Hello Jay, We do apologize for the loud music and the issue with the freeway. We are sad to hear that you did not have a positive stay. We thank you for your business and hope that you will continue to stay with Best Western.

Reviewed July 23, 2018 via mobile

Just average. Room was clean. Staff was friendly. Price was good. Room was a bit noisy. Had to jiggle toilet handle to stop water from running. Dog area was flooded. Breakfast was Standard (eggs, waffles, cereals, etc.)More

Thank DukeCrunchySocks
Response from Kimberly B, Manager at Best Western Heritage InnResponded July 25, 2018

Hello DukeCrunchySocks, We are sorry to hear the room was noisy. We apologize for the inconvenience of the dog area being flooded. I will look into the issue with the toilet handle to ensure nobody else will have the same issue. We thank you for...More

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Hotel class
Contact Information
Hotel Amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Air Conditioning
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Room Service
Fitness Centre with Gym / Workout Room
Awards & Recognition
Room types
Non-Smoking Rooms, Smoking rooms available, Suites, Family Rooms
Hotel class
Awards & Recognition
Contact Information
Room types
Non-Smoking Rooms, Smoking rooms available, Suites, Family Rooms
Number of rooms
Price range
US$95 - US$178 (Based on Average Rates for a Standard Room)
Formerly known as
Also Known As
Best Western Vacaville
Best Western Heritage Hotel
Vacaville Best Western
United States > California > Vacaville
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Room Tips
"For a good room, book a different motel."
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"If you are traveling with children there are family suites available which are just bigger rooms with three..."
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"rooms away from freeway are quietest"
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"Avoid room 245"
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