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Best Western Heritage Inn

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Traveller (31)
Room & Suite (9)
Pool & Beach (3)
Overview
  • Excellent27%
  • Very good33%
  • Average18%
  • Poor8%
  • Terrible14%
Travellers talk about
“waffles”(13 reviews)
“coffee maker”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star Hotel
All hotel details
Offers from Best Western Heritage Inn
Special Offer: BWR Bonus Offer
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Offers from Best Western Heritage Inn
Special Offer: BWR Bonus Offer
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (290)
There are newer reviews for Best Western Heritage Inn
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Traveller rating
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88
52
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41
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78
88
52
24
41
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All reviewswafflescoffee makervalue for the moneybathroom doorsausageroom was cleaneasy freeway accessrooms are largenice breakfasta great place to staybusiness tripnut treedefinitely stay here againstaff was very friendlysan franciscooutlet mallmicrowave
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11 - 15 of 283 reviews
Reviewed 5 November 2017

locked out of room, couldn't leave once got opened because couldn't guarantee the lock would reopen. Broke into room through window in 2 seconds, (wow security?) Not really compensated for the inconvenience. Poor customer service on manager's part. Onsite staff at least showed more compassion.

Review collected in partnership with Best Western
Thank normay251
Response from Kimberly B, Manager at Best Western Heritage InnResponded 8 November 2017

Hello, We are so sorry to hear that you had such a horrible experience. I have addressed the concerns and issues with the staff. We apologize for any inconvenience or aggravation we have caused you. We hope you will continue to stay with Best Western.

Reviewed 29 October 2017

Stayed one night for a business trip. Staff was friendly, although the pool area could be better maintained. Overall stay was good and the area is safe. Room was clean and wifi worked. No complaints here. Would definitely stay here next time!

Review collected in partnership with Best Western
Thank jackrE9083GX
Response from Kimberly B, Manager at Best Western Heritage InnResponded 30 October 2017

Thank you for your feedback! ! we do hope to see you soon!

Reviewed 29 October 2017

Good experience all together. From the time I checked in the clerk was really friendly till I checked out thank you.rooms were clean. It was a relaxing experience. The staff was helpful and prompt. Best hotel I have ever stayed at.

Review collected in partnership with Best Western
Thank nolav749
Response from Kimberly B, Manager at Best Western Heritage InnResponded 30 October 2017

Hello, We are excited to hear about your experience. We love getting feedback from our guests. We thank you for your business and hope to see you again on your next trip to Vacaville.

Reviewed 27 October 2017

Road noise is unacceptable level. Back of the hotel is the freeway. The Front of the hotel is the main road to town. Room's windows are single pane not able to isolate the noise. Could not slept through the night. Hot breakfast is available, but...More

Review collected in partnership with Best Western
Thank stevennK3775LC
Response from Kimberly B, Manager at Best Western Heritage InnResponded 30 October 2017

We thoroughly apologize for the inconvenience of the freeway noise. However, We do appreciate the feedback. We hope you have a great rest of your day!

Reviewed 26 October 2017

From so cal to nor cal me my wife and 3kids were tired looking for a hotel called best western was told the had nothing available besides a single room with a king size bed if it was ok with me it was ok with...More

Review collected in partnership with Best Western
Thank 644buddyp
Response from Kimberly B, Manager at Best Western Heritage InnResponded 30 October 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$90 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Suites, Family Rooms
Details
Price range
US$90 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Suites, Family Rooms
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Traveller (31)
Room & Suite (9)
Pool & Beach (3)
Questions & Answers
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Room Tips
"Avoid room 245"
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"Ask for a downstairs room near the front of the hotel to avoid the freeway traffic."
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"Don't get a room at the back, you hear freeway noise."
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"If you're not a smoker, better stay at a 100% non-smoking hotel instead."
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