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Embassy Suites by Hilton Walnut Creek

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998 Reviews from our TripAdvisor Community

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Showing 985: English reviews
Silver Spring, United States
Reviewed today NEW

I was on the top floor. The rooms have been renovated since my last stay. The staff is extremely friendly and accommodating. The new setup for room service is excellent. The food arrived hot and delicious. My only complaint would be the inconsistency of the housekeeping service. One morning they would arrive at 8am and then the next morning, it...

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Helpful?
Thank Antonette B
Merced, California, United States
Reviewed 5 days ago NEW

This hotel is conveniently located off the freeway and adjacent to a BART station. We booked this because I had an appointment in San Francisco in the early morning and couldn't get a decent priced hotel in the city. We are Hilton Honors members and patronize this brand. However, we have been disappointed in some Embassy Suites in some cities....

Review collected in partnership with Embassy Suites Hotels
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1Thank Marcia M
Reviewed 6 days ago NEW

We have stayed in this hotel several times over the past few years as it is close to family. Although the breakfast remains one of the highlights of this hotel, we were extremely disappointed with how long it took for our room to be ready (we waited over an hour) and it was clear that housekeeping was very understaffed. Additionally,...

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Thank Andrea K
Riverside, California
Reviewed 6 days ago NEW

Hotel needs a lot of update. Arrived mid afternoon room not ready given room under construction, given 2nd room key not active returned to check in twice before getting into room. Spent all day Saturday with family when returning room not cleaned service came and did clean. Was given 44.00 dollar discount, but then charged 44.00 dollars on my account....

Review collected in partnership with Embassy Suites Hotels
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Thank r0ger1234
Reviewed 1 week ago

We were just staying a weekend BUT it was very worth it for the price we paid! The pool was excellent and most especially the complimentary made to order breakfast was superb! We have stayed at rival hotels with complimentary breakfasts and this just was the best!

Review collected in partnership with Embassy Suites Hotels
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Thank 91kathryng
San Jose, California
Reviewed 1 week ago

As a Hilton Honors member, our family stays at various Embassy Suites locations for random family staycations. We had the most disappointing experience at the Walnut Creek location. The quality of the pool and jacuzzi are unsatisfactory. The temperature of the pool water was extremely cold, it was unbearable to swim in. This left my children feeling very sad that...

Review collected in partnership with Embassy Suites Hotels
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Thank mamav2017
Phoenix
Reviewed 1 week ago

The location seems great and if you are not on Room 530, then this hotel might seem better. The "Executive" rooms are located about 25 yards from the BART track and 200 yards from the station. Compared to the NY subway, it's quiet. At midnight, it didn't seem that way. The room is also tired. The Shower head was difficult...

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Helpful?
Thank Chodo
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for the review. Our rooms on the 5th and 6th floor have now completed soundproofing. The 7th and 8th floor will be completed this week. We are also doing a complete rooms renovation over the next several months. Let me know if you do stay with us again as we will want to make sure you check out...

Walnut Creek, California
Reviewed 1 week ago

My parents stayed in this hotel over the Christmas break. We were worried as we hadn't heard great reviews from other locals, but my parents had a fantastic stay! The staff were friendly, courteous and the close proximity to Bart was incredibly helpful to them. Even though the hotel was busy, the staff were able to provide my parents with...

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Helpful?
Thank Superdella
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Very pleased to read that your parent enjoyed their stay. I will certainly look into the issues at the front drive but thank you for sharing this with me and thank you for your kind comments regarding the hotel staff.

Auburndale, Florida
Reviewed 1 week ago

Typical High Quality accommodations. Several things seemed missing though. No trash receptacle near main entrance. Wish there would have been a more prominent mention of the parking situation with only valet parking available and at $22 per day for a hotel guest this seems very high priced. If you are a smoker, and I am, no smoking area shielded from...

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Helpful?
Thank Kurt B
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Thank you for taking the time to write a review. We feel that the Valet price is very reasonable for the Walnut Creek area. Please also consider that parking in San Francisco is often 2x or 3x this amount for lesser accommodations. Thank you for the other feed back and I will certainly look to see if we have a...

Lathrop, California
Reviewed 2 weeks ago

Was part of our New Years outing and enjoyed the whole evening here. Was very happy with how quiet the floor we were on was . Checking in online was great as was able to chose our room and what floor.

Review collected in partnership with Embassy Suites Hotels
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Thank robertdN5221UP
Alex P, General Manager at Embassy Suites by Hilton Walnut Creek, responded to this review

Very glad you enjoyed your stay at our property.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. Ft. Of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $25/day. ... more   less 

Additional Information about Embassy Suites by Hilton Walnut Creek

Address: 1345 Treat Blvd, Walnut Creek, CA 94597
Region: United States > California > Walnut Creek
Price Range: $186 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Walnut Creek staff and other travellers.
12 questions
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Questions? Get answers from Embassy Suites by Hilton Walnut Creek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a room near the elevator and you would never have known!! It was extremely quiet.”
 of 5 bubbles 320antonetteb, 17 Jan 2017 | Read review
“All rooms pretty equal. Be cautious about the valet parking and its high fees per day.”
 of 5 bubbles KurtB663, 4 Jan 2017 | Read review
“Go to another hotel.”
 of 5 bubbles ZippyGreen, 31 Dec 2016 | Read review
“Definitely choose a room on the rear side to avoid the BART noise.”
 of 5 bubbles jpollo02, 24 Dec 2016 | Read review
“Get a Room that has always been non-smoking.”
 of 5 bubbles hcarnaby, 30 Oct 2016 | Read review
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