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Ameristar Casino Resort Spa Black Hawk

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Ameristar Casino Resort Spa Black Hawk
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1,300 Reviews from our TripAdvisor Community

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Showing 1,293: English reviews
denver, colorado
Reviewed 3 days ago NEW

My wife and I took advantage of off season rates for our first stay at Ameristar. It's a beautiful hotel, the most striking in the area, with good location to access other properties and restaurants. Mid week they close the nicer restaurants in the hotel, promoting us to dine elsewhere. The top floor pool and jacuzzis are gorgeous, but we...

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Helpful?
Thank forsrick
Reviewed 3 days ago NEW

Saturday 4:00pm could't found self-parking space, half of the space blocked. The end we use their valet service, I didn't have small bill so tip $20. The casino always busy and a lot slot machine. Self service coffee bar located near the slot machine area, very nice. The lobby also has Starbuck (people smoke and have a cup of coffee...

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Thank Amy M
Aurora, Colorado
Reviewed 1 week ago

We went up for a free night stay and got upgraded to a spa suite. In close proximity to multiple casinos. Very relaxing and fun. We have found it very difficult to get drink service from the slot machines during the middle of the week. We will definitely be back.

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Thank Eric C
Reviewed 1 week ago via mobile

Unfortunately it wasnt what I expected. When I called a couple days before to confirm our stay the lady that helped me was (Marge), she was really nice. I let her know how my husband & I had just got married in June of 16 and were trying to celebrate a little honey moon because we were unable to have...

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Helpful?
Thank Jennie G
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good evening - Thank you again for your recent feedback. We would love to have a member of our leadership team reach out to you directly about your experience. Please email us at socialmediaabh@ameristar.com with details of your stay. We look forward to hearing from you shortly. Kind Regards, Ameristar Black Hawk.

Reviewed 1 week ago via mobile

Pillows were awesome! Bathtub plug was broken couldn't take bath. Toilet room light was not working. Toilet room fan was not operable. Housekeeping woke me up before check out because "rest" tag on door kept falling off and was on the floor.

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Helpful?
Thank Heather H
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. We would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look forward to hearing from you shortly. Kind Regards, Ameristar Black Hawk.

Denver, Colorado
Reviewed 1 week ago

We stay up here a few times a year. A little on the pricey side but you get what you pay for. Fabulous rooms. Good service. This year we hosted our holiday party of about 80 people there. Ameristar really delivered. Really appreciate their event staff. Will continue to be a personal and professional customer.

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Helpful?
Thank John W
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to see you had an overall enjoyable stay during your holiday party. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Houston, Texas
Reviewed 2 weeks ago

I posted this review on another site and was told someone would reach out to me directly and they never did, so they are inept at all levels of customer service. BEWARE! These people are awful. Original Review Below: Originally booked the room for two nights. Upon arrival nice check in staff, room and casino. Where the problem came in...

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Helpful?
Thank pauldavid77
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good evening - Thank you again for your feedback. Our team would love to speak to you again about your experience. Please feel free to reach back out to our team at the contact information you'd been provided in previous correspondences or at socialmediaabh@ameristar.com. Kind Regards, Ameristar Black Hawk.

Reviewed 2 weeks ago via mobile

I wanted to get away and I did! My stay at Ameristar was great! The check in was seamless. I wanted a relaxing stay. The rooms were designed well. I just love their bathroom. I was over pleased with my spa experience!!! I can say without a doubt I will return!

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Helpful?
Thank 758yvem
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you enjoyed your relaxing stay and wonderful spa experience. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Reviewed 2 weeks ago

There is no doubt this is the best hotel in Blackhawk. The rooms are nice with bathrooms that are seriously incredible. Rooftop pool is awesome, with an outdoor hot tub too. We've been here a few times before and typically the service is good. This time, it wasn't that the service was terrible, its that the hotel was vastly unprepared...

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Helpful?
Thank Johnathan M
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. We have passed your feedback along to our leadership teams so we can work to improve, and we would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com...

Reviewed 2 weeks ago

We arrived here at 9am, after driving overnight from Vegas. Thankfully, they allowed us to checkin early and get some much needed sleep. The rooms were nice and I loved being up high on the 31st floor. The view was nice with just a dusting of snow. The valet staff was helpful with directions in the town. There were a...

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Helpful?
Thank Jennifer D
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you enjoyed your wonderful vacation and the helpful team members. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Timberline Grill
Timberline Grill
Cuisines: American, Armenian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 

Additional Information about Ameristar Casino Resort Spa Black Hawk

Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Region: United States > Colorado > Black Hawk
Price Range: $153 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Reservation Options:
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Resort Spa Black Hawk staff and other travellers.
21 questions
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Raleigh, North Carolina
Raleigh, North Carolina
7 months ago
over a year ago

See all questions (21)

Questions? Get answers from Ameristar Casino Resort Spa Black Hawk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor but don't expect much of a view in the narrow canyon.”
 of 5 bubbles forsrick, 17 Jan 2017 | Read review
“The higher the better!”
 of 5 bubbles johnathanm282, 5 Jan 2017 | Read review
“Nice pool and hot tubs.”
 of 5 bubbles S6873HEbriant, 30 Dec 2016 | Read review
“Don't spend much time in my room.”
 of 5 bubbles 802robinf, 10 Nov 2016 | Read review
“Higher rooms have better views of the area.”
 of 5 bubbles Z2533MMemmah, 27 Oct 2016 | Read review
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