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$5 free play taken by machine. Isle customer service kept me waiting over 1/2 hour (short of help) to get the free play back. Supervisor must know!!! I was treated horribly by your employees, no care until I called them out, then no care. Look...More
1 Thank ShelleyandDave
Response from IsleCustomerSupport, Manager at Isle Casino Hotel Black HawkResponded 15 May 2017
Hi Shelley, we value you as a guest here at our casino and would like the chance to learn more about your experience. If you have time, please contact our Senior Director of Hospitality and Operations, Jennifer Trott, at 303-582-2121. Thank you.
We had an awesome 2 night stay here! I'm a rewards member for the casino and was comped this room. we can't wait to visit again! We stayed in a king smoking room and it was more than I expected. Room was clean and had...More
Thank Kristina C
Response from IsleCustomerSupport, Manager at Isle Casino Hotel Black HawkResponded 20 April 2017
Wow! Thank you for the amazing review, Kristina. Your experience is exactly what we strive for here at the Isle. We're thrilled to hear you had a comfortable stay and enjoyed your room. We have passed your positive feedback along and are looking forward to...More
Considering the room costs $229 on the weekend, I was extremely disappointed. The AC did not work in the 2 rooms we had. Had to sleep with the window open just to try and cool down. The rooms seemed very dated. The bathroom had a...More
Response from IsleCustomerSupport, Manager at Isle Casino Hotel Black HawkResponded 17 April 2017
Thank you for allowing us to host you at our property. While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. We would like to discuss your experience in more detail to learn how we...More
Rooms and casino look old, buffet had a waiting list to just get in line to wait another 45 minutes to buffet. Most of the food was gone, low or ice cold, the floor was filthy, had to pick through stack of plates to find...More
Response from IsleCustomerSupport, Manager at Isle Casino Hotel Black HawkResponded 20 March 2017
Hi Randy, while some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. The situation you described is well below our standards. We pride ourselves on our ability to create the best gaming and dining experience...More
The room was free and i'm sure glad it was.I stayed in a room that had no hot water and the elevator I took was broken because it didn't read my room key and the hotel staff ended up putting a sign on it and...More
Response from IsleCustomerSupport, Manager at Isle Casino Hotel Black HawkResponded 6 March 2017
Thank you for visiting our property! The experience you described does not sound like it was up to our usual customer service standards. We pride ourselves on our friendly and accommodating staff. Their number one priority is to assure all of our guests feel welcomed...More
US$99 - US$241 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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