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Quality Inn & Suites, Garden of the Gods

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Quality Inn & Suites, Garden of the Gods
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470 Reviews from our TripAdvisor Community

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Showing 450: English reviews
Melbourne, Florida
Reviewed 16 September 2015 via mobile

Stayed here for Fri - Mon destination wedding. Reserved two rooms 1 suite and 1 King. Reggie at the front desk checked us in early with no hassle which was so nice after traveling! Andrew the manager helped us print boarding passes which was helpful! Great location and staff was pleasant. Complimentary breakfast did the trick in the morning! This...

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Helpful?
Thank Heather238
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Dear Heather, I am so pleased to hear you enjoyed your stay at our hotel and our team provided you the service you deserve. We enjoy providing a good variety of breakfast selections for our guests to start their day off right. You will have to come back and visit us as we are even further enhancing our hotel with...

Campbell, California
Reviewed 15 September 2015

I was in town for a family event. The room was comfortable and the staff was very friendly. They pointed out some great places to eat and explore that I probably would have missed on my own. The breakfast was pretty good for a continental and had a lot of options. Overall, it was a great experience.

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Helpful?
Thank 408Pandita
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Thank you for taking the time to review our hotel. I am very happy to hear that you enjoyed your stay and our complimentary Full Hot American Breakfast Buffet. I am glad that our team was able to assist you in dining options and activities, as there is so much to do in the Colorado Springs area! We hope you...

Reviewed 4 September 2015 via mobile

The ac ran constantly all night and we couldn't get t to stop, nearly had to switch it to heat because we all were freezing. There was an exposed outlet which the front desk didn't think was a problem. Also, when our toilet was flooding the bathroom the front desk said it was our problem too they just gave us...

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Helpful?
1Thank Kelsey C
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Dear Kelsey, Thank you for taking the time to review your stay. Our air conditioning/heating units are designed to keep the same temperature in the guest room by selecting the desired temperature and pressing “auto”. This will keep the room at the desired temperature, but will cycle once the temperature variates. I am very concerned with the issues you encountered...

Reviewed 1 September 2015 via mobile

Excellent rooms. Complete hotel was non smoking and my room dint have a trace if smoking.excellent breakfast with lot of variety like pan cakes, waffles,egg,yogurt etc. Nice coffee as well. Pikes peak , garden of gods n seven falls are easily accessible from here.

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Helpful?
1Thank Kishor B
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Dear Kishor, We are so pleased to hear you enjoyed your stay with us! We try to provide a great guest experience at an affordable price. I am so glad that you enjoyed your breakfast! We try to have a large variety for our guests so they can start their morning off right. Thank you again for taking the time...

Michigan
Reviewed 1 September 2015

The staff here were super friendly and helpful. They were very kind and offered help finding places to visit and for printing boarding passes. They made suggestions for things to do and see. The breakfasts were also excellent. They offered a lot more than the typical hotel. The only down side was the person running breakfast didn't keep up very...

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Helpful?
1Thank Chrisjim32
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

I am pleased to hear that you enjoyed your stay during your trip to Colorado Springs! It is wonderful to hear how well you were treated by our team. We pride ourselves not only by good customer service, but caring for our guests. We are going to be making even further improvements to our hotel this fall and would love...

Reviewed 30 August 2015

Booked this hotel for a single night for my step son and he was required to give a $150 deposit even though I paid in advance for the hotel room. Don't waste your time or money. It doesn't even matter what the hotel was like because of how he was treated. I find it interesting that no one else seems...

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Helpful?
1Thank Rachel C
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Dear Rachel, Thank you for your review. I understand your frustration that your step son was required to give a refundable security deposit when the room had already been paid for. Most reputable hotels do have this requirement in the case of damages or theft. When a guest is able to provide his/her own credit card, they are still authorized...

Reviewed 28 August 2015

I reserved two Junior Suites for 4 nights. I was pleased to find that there were two bathrooms in each suite (two rooms combined for a junior suite). I was lied to at the front desk as to the policy of placing these charges on my credit card. I was told that there would be only a $50 charge on...

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2Thank Hpkat
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Thank you for taking the time to review our hotel. I am pleased to hear you enjoyed your guest rooms. I understand your frustration that you were charged for your rooms with an authorization of $50. We do ask guests for the authorization of $50 in case there are any damages or theft. As we rarely have these occurrences, they...

Albuquerque, New Mexico
Reviewed 25 August 2015

I was about to give this place a two star. There was an off smell that I did eventually kind of get used to. Smelled like stale cigarettes, the whole hallway and room, so it is not just one person smoking Perhaps not cigarettes since this is a non-smoking hotel. I got a dirty extra blanket. Did not make me...

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Helpful?
Thank Jonathan J
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Dear Jay, Thank you for taking the time to review our hotel. I apologize your room smelled of stale cigarettes. Although we are strictly a non smoking hotel and enforce a strict penalty for smoking in rooms, there are still guests that do not abide by these policies. I understand your dismay that you were provided a dirty blanket. This...

Colorado Springs, Colorado
Reviewed 23 August 2015

I got the room for under $100 on a booking website (otel.com) and was very pleased with the checking/checkout process. They found my reservation right away and processed the voucher without problems. The room was standad size, nothing special, but clean and comfortable. Breakfast offered bacon, eggs, waffles, pancakes, cereal, fruit, and several other items. even though the voucher said...

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Helpful?
Thank Suby88
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Dear Suby, I am so pleased to hear that you enjoyed your stay with us while in Colorado Springs. I understand your concern about the fire alarm. I sincerely apologize. There was a malfunction that we did have rectified the next morning with the alarm company to not disturb guests in the future. I’m glad you enjoyed your breakfast. We...

Glenpool, Oklahoma, USA
Reviewed 21 August 2015

the Wi-Fi has to be the worst I have ever seen. every time you used it, had to sign back in. didn't have good range so didn't work correctly more than half of the time. it was pathetic. on the good side, the front desk was great help and friendly to work with. the breakfast was a good value added...

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Helpful?
Thank slas86
Andrew W, General Manager at Quality Inn & Suites, Garden of the Gods, responded to this review

Thank you for taking the time to review our hotel. I understand your frustration with the WIFI, we are currently looking at other providers to give our guests the bandwidth and accessibility they need. I am pleased to hear that you enjoyed your breakfast and found our staff to be very accommodating. We are actually looking at renovations this fall...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Quality Inn and Suites is a fully renovated hotel with great rates, and exceptional service! It is centrally located in Colorado Springs, with great proximity to all major attractions. ... more   less 

Additional Information about Quality Inn & Suites, Garden of the Gods

Address: 555 Garden of the Gods Rd, Colorado Springs, CO 80907-3501
Region: United States > Colorado > El Paso County > Colorado Springs
Price Range: $84 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites, Garden of the Gods 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Quality Hotel Colorado Springs
Quality Inn And Suites
Quality Inn Colorado Springs
Colorado Springs Quality Inn
Hotel Style:
#30 Business Hotel in Colorado Springs
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites, Garden of the Gods staff and other travellers.
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Questions? Get answers from Quality Inn & Suites, Garden of the Gods staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Where were not able to find a room away from smoke and noise, even though we specifically asked for one”
 of 5 bubbles WJD_CO, 6 Mar 2017 | Read review
“"Rooms facing the hotel parking lot have beautiful mountain views"”
 of 5 bubbles trebol32010, 22 Feb 2017 | Read review
“Top floor facing west is the best view”
 of 5 bubbles evancantrellsocial, 14 Feb 2017 | Read review
“Top floor away from elevator was excellent”
 of 5 bubbles BigWillieUsa, 1 Jan 2017 | Read review
“upper floors so no one walks over head”
  • desk area and TV
  • chair
  • nice counter space
  • queen beds
 of 5 bubbles SueinSalem, 21 Nov 2016 | Read review
5 of 5