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Embassy Suites by Hilton Colorado Springs

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Embassy Suites by Hilton Colorado Springs
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1,122 Reviews from our TripAdvisor Community

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Showing 1,118: English reviews
American Fork, Utah
Reviewed 3 days ago NEW

We had to stay here as part of a tournament entry. Their website said the pool & hottub were out of order due to remodeling the lobby. The entire ground floor is under construction complete with concrete dust, welding & the use of a jackhammer. You need a dust mask to be outside your room and ear plugs to be...

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Helpful?
Thank 31countriescounting
Colorado Springs, United States
Reviewed 5 days ago NEW

The hotel is being rennovated. Staff informed us that although the lobby is under rennovation (a disaster) that the rooms were "completely" rennovated. My room was not rennovated and I called the desk and had the Manager come up. She looked around the room and told me that this room is completely rennovated. It was a funky room with a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank H8360DKdant
Chico, California
Reviewed 1 week ago

I am a Gold Hilton Member. I know that's not the highest status but I do prefer Hilton over other Hotel Chains. My Favorite Hilton Hotes are Embassy Suites .... All of my preferences and prior experiences are not sufficient to overcome the HORRID conditions of the Colorodo Springs Embassy Suites during their Rennovation. The entire place is a construction...

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Helpful?
Thank Travelingman11122
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Travelingman11122, I am very sorry that your stay was not up to our normal standards due to renovations and that we failed to meet your expectations. We do appreciate your loyalty as a Hilton HHonors Gold member and don't take your business for granted. We will reach out to you through Hiltons Guest Service portal in order to resolve...

Reviewed 1 week ago

Hotel is under remodel and I knew that going in. The entire bottom floor is being remodeled at one time???? Breakfast is relocated to meeting room that is small, seating is limited, food was cold. I stay at Embassy properties because of the quality and value. They missed on this one.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brian S
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Brian S, Thank you for staying with us, I am sorry that the renovations effected your experience in a less than desirable way. I hope that you will consider giving us another try after the renovations are completed. Best regards, Jeff Zelkin

Tulsa, Oklahoma
Reviewed 1 week ago

We usually love Embassy Suites but this Embassy Suites is undergoing major renovations. I booked the hotel from the Hilton Honors apps and it said some common areas were undergoing renovations. Very misleading. The whole center of the first floor was ripped down to the concrete floors. MAJOR construction was going on. The room was nice and spacious but getting...

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Helpful?
1Thank Outbackrunner
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Outbackrunner, Thank you for staying with us, I do apologize for the inconvenience of the construction and renovation work. I do appreciate you writing that you will give us another try in the future when construction is complete. We will look forward to seeing you back soon. Sincerely, Jeff Zelkin

La Junta Co
Reviewed 1 week ago

I am writing to my recent stay at the embassy suites Colorado Springs we stay at this Hotel every New Year’s eve. We had 2 rooms and meet with all my family since this is a central location And have our Christmas and New Year’s celebration in one stop. I understand that They are doing construction but they had the...

Review collected in partnership with Embassy Suites Hotels
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1Thank BroncoswintheSB
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear BroncoswintheSB, I am very sorry about the issues you experienced at the hotel over New Years Eve, I can understand your disappointment, we also cannot wait until the renovations are behind us so we can offer the kind of experience you and our other guests should expect from us. I wish you and your a very happy New Year,...

Houston Texas
Reviewed 1 week ago

First off, this hotel was under major renovation. The entire first floor and dining area was being rebuilt, which when finished will be awesome. I have to say, this only affected in 2 ways, when we arrived we were told the gym was closed, I found out on the last day it was actually open the entire time. The 2nd...

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Helpful?
1Thank Moonietx
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Moonietx, Thank you for your comments regarding your stay at the hotel. I appreciate the positive ones very much and certainly understand the not so positives ones and completely understand your concerns and apologize for them. I'm so glad we were able to provide a white Christmas for you and your family, I hope you will give s another...

Altus, United States
Reviewed 2 weeks ago

The hotel was under going major renovations. The noise and dust was unbearable. We checked out early and went to another hotel. The toilets kept stopping up. I don't know if that was construction related, but it was definitely a nuisance and the straw that broke the camels back.

Review collected in partnership with Embassy Suites Hotels
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1Thank D4163TDkevinb
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear D4163TDkevinb, I apologize to you and your family for the inconvenience of the renovation and construction. I understand the frustration that it brings and hope you will consider giving us another try once it is completed. Best wishes for a great 2017, Jeff Zelkin

Colorado Springs, Colorado
Reviewed 2 weeks ago

Not up to par with previous Embassy Suite stays. Room not clean; had food in fridge from previous guests. Bathroom lights burnt out. Had to get maintenance to replace 2 lights. Breakfast staff rush you; staff (not waitress... buss person) tried to clean my table before while I was still at my table.

Review collected in partnership with Embassy Suites Hotels
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1Thank B9581LKjamest
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Hello B9581LKjamest, I am so sorry to read about the issues experienced at our hotel, I do apologize and will us your constructive comments to make the needed changes. The concerns you raised are not typical of the type of service we strive to provide, you certainly deserve better. I hope you will consider giving us another chance in the...

Reviewed 2 weeks ago

I stayed at this hotel for three weeks!! During my stay there was a lot or renovation taking place, none of that made my experience bad as i thought it could when i first walked in. Helen greeted me as soon I was I walked in like I was family. Not just that night either, every single night when I'd...

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Helpful?
1Thank Cayla R
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Cayla R, Thank you very much for the acknowledgement of so many of our team members that helped to make sure you had a great stay. I will pass all your comments on to each and everyone of them, I am sure it will make their day the same way you just made mine! Have a great 2017, we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Renovated in 2016 our Embassy Suites North Colorado Springs hotel is completely refreshed. Perfectly located, just off I-25, minutes from the University of Colorado, United States Air Force Academy and some of Colorado's biggest attractions. With Pikes Peak as the backdrop and the fresh Rocky Mountain air, our Embassy Suites COS is ideal for your next business trip or vacation. Featuring an upscale modern style ambiance and all the comforts of home, including free Wifi, complimentary cooked-to-order breakfast along with an Evening Reception offering your choice of drinks and light snacks. Our all-suite hotel offers spacious two room suites with a private bedroom and separate living space with a sleeper sofa, large work/dining table and wet bar. Every suite is equipped with complimentary Wifi, a mini-fridge, microwave, two televisions and two telephones. Guests also enjoy working out in our state-of-the-art fitness center and relaxing in our indoor heated pool with hot tub. Other hotel benefits include the 24 hour complimentary business center, free parking, laundry service and on-site convenience store and gift shop. Host your business meetings, large events and Colorado Springs weddings and receptions at the Embassy Suites Colorado Springs hotel. Facilities can accommodate up to 225 guests or for the smaller group we have conference rooms for up to 25. ... more   less 

Additional Information about Embassy Suites by Hilton Colorado Springs

Address: 7290 Commerce Center Dr, Colorado Springs, CO 80919-2629
Region: United States > Colorado > El Paso County > Colorado Springs
Price Range: $172 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Colorado Springs 3.5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia and Travelocity so you can book your Embassy Suites by Hilton Colorado Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Colorado Springs Hotel Colorado Springs
Colorado Springs Embassy Suites
Hotel Style:
#5 Green Hotel in Colorado Springs
#13 Romantic Hotel in Colorado Springs
#24 Business Hotel in Colorado Springs
#24 Family Hotel in Colorado Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Colorado Springs staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Colorado Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the mountain view.”
 of 5 bubbles Moonietx, 4 Jan 2017 | Read review
“Stay away from the NW corner. The HVAC system there is like having a constant hurricane next to you.”
 of 5 bubbles ReadySetGox10, 13 Dec 2016 | Read review
“Request a room on the back side, facing the mountains on the top floor.”
 of 5 bubbles loisjoy, 24 Oct 2016 | Read review
“There are elevators sufficient for all floors and views are good from all rooms”
 of 5 bubbles AsaT_13, 7 Oct 2016 | Read review
“The west rooms have great views of Pikes Peak and the mountains.”
 of 5 bubbles RADdoc_TX, 22 Sep 2016 | Read review
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