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4.0
#7 of 23 hotels in Glenwood Springs
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Glenwood Springs,CO, the Best Western Antlers at Glenwood Springs is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Best Western Antlers at Glenwood Springs is lauded for its prime location within walking distance of various attractions and dining options. Guests are often impressed by the hotel's cleanliness and the rustic charm that emanates from the well-maintained rooms and grounds.
While some rooms may appear dated, the overall atmosphere is cozy, complementing the friendly and attentive service that staff members provide. Travelers appreciate the value, family-friendly amenities, and the pet-friendly atmosphere, although there are suggestions for enhancements in certain areas.
Location
Convenient
Atmosphere
Rustic
Rooms
Cozy
Value
Affordable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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Best place to stay in Glenwood Springs. The location is awesome, especially if you arrive by Amtrak. It's an easy walk across the pedestrian bridge, taking you past Glenwood highlights like the main hot springs pool and the Hotel Colorado. This location is also walking distance to the Iron Mountain Hot Springs (highly recommend) and the gondola and adventure park (also highly recommend). It's nice also to have an indoor hot tub right on the property. I loved my room in the Antelope Lodge as well. The bed was super comfortable and the bathroom was nice too. Stall shower with great pressure and dual sinks. What makes this stay top notch is the staff. Jen, Robin and Jeremy are the best of customer service. They are so accommodating and so friendly with an easy smile. Become a BW member and get the best rate (totally worth it; it's free!) and enjoy your awesome stay in Glenwood Springs.
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Review collected in partnership with Best Western
Date of stay: April 2023
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western, General Manager at Best Western Antlers At Glenwood Springs
Responded May 9, 2023
WOW! Thank you so much for the amazing review of your stay with us at the Best Western Antlers in beautiful Glenwood Springs! We are so glad you loved the room, the location and our amazing team. I know I speak for all of us when I say, we can't wait for your next trip to Glenwood! Until then, safe travels.
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I got a discounted deal on this hotel for $70 booked in advance online. For that price almost everything is great. However people walk in price was $120 plus tax (mid december), this seem too much. For that price I would be extra picky. Negatives: 1) they dont want to provide more than 2 extra towels (on top of the 2 regular sets). It was below freezing and I didn't have enough towels to cover bathroom/sink area tile. 2) usually BW has 3 hot stuff items (eggs, meat, potatoes), this BW had only 2 (eggs and sausage or ham). Regular milk was always half spoiled. 3) Most weakest shower in my life. Brand new shiny square shower head design looks pretty but horrible pressure. Room 110. Now to good stuff: Clean room, Free parking, Free internet, Microwave, Fridge, hair dryer, coffee maker, iron in the room. Great location, you can walk to restaurants, Enterprise rent a car and Caverns Adventure Park, hot springs, train station. If you have a car....its right off highway, 20 min drive to Sunlight Mountain resort, 20 min to Sopris Alpacas Farm, 50 min to Aspen. I cant stress it enough, there are no UBER, LYFT or taxi in Glenwood Springs, so dont rely on it when u planning a trip (like we did). All front desk people were extremely nice and helpful. Lobby is so beautiful and super cozy with a fireplace. At any time of the day, you can get hot tea, coffee, pop corn and yammy candies. Breakfast from 7am to 9 (or 10). Hot Eggs, sausages, self made waffles. Yogurt machine (so cool), oat meal, 2 types of cereal, 3 types of bread, muffins, apples, oranges, hard boiled eggs. Newly renovated (although tub and window a/c were old). Cant comment on sound proof , we didnt hear anybody as hotel was half empty. P.S. Weird lay out, never stayed at BW where lobby is separated from all buildings. So you have to put a lot of clothes to go to have breakfast in winter. But that's no fault of the hotel. Bottom line, I liked it there and for the right price definitely will be back
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We wanted an cozy spot we could relax, play dominos, have a couple drinks and go to the hot springs! We weren't disappointed, and glad we opted for the upgraded rooms with points. This property seems to be remodeling and the suites we got looked sharp on the inside and lots of room to move around. Although some of the family had stayed in the standard rooms last year and had mentioned they were in need of remodeling. This hotel is ideal for crashing a group of skiers headed to one of several of the resorts nearby, or passing thru. As we found out at breakfast which was provided with all the rooms, was very busy and almost everyone else looked dressed for the slopes. As we were just wanting space to play games and head to the hot springs, the room layout was difficult to find space to fit 4 adults around a table and had to borrow 2 additional chairs from our other room. We were concerned about accessibility to and from the rooms as one in our party has difficulty with stairs, there is no elevator on property, and the suites are only located on the second floor. However the steps were very small and clear of ice and taking it slow were not a problem. There was a fridge and microwave in the room we appreciated, but there was no ice machine on our floor and you have to go outside and downstairs to get ice. Vaulted ceilings we're a nice touch, really loved the exposed beams! Beds we're good and 5 out of 6 of us slept well only 1 said he felt he kept rolling to the dip in the center of the bed throughout the night. None of us tried the pullout couch beds. There is a hot tub, and a great room, but it was a little walk and 7 degrees on the Mercury we cranked the heat and stayed in.
Overall we had a great time getting together again and laughing hardily. Very convenient to everything and had a great stay!
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Due to covid, housekeeping no longer comes to clean, just bring towels, or even empty your trash if you stay multiple days... even if requested!! We were told "the dumpster is around the corner" by front desk staff when we asked for the 3rd or 4th time to have the trash picked up (by this point it was late in the afternoon), after having been told they would take care of it during the day. I would recommend you definitely bring your own towels and cleaning supplies if you've got a reservation coming up in 2020 for Best Western Antlers.
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Review collected in partnership with Best Western
Date of stay: June 2020
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Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here with our adult children for the weekend and have done so for many, many years! This time, on the 1st morning, I noticed we had no bath towels in the room so my husband went to the front desk and was questioned by Sandy as to what we did with the towels!! "Did we take them to the pool? Did someone else remove them from the room?" He said we didn't remove them, that we had only face cloths and hand towels. There was another lady around the corner and she handed him old towels that they give to go to the pool, not the regular room towels. Sandy needs to brush up on her people skills if she is going to work the front desk of a motel!! The next morning, we went in for breakfast which is usually very good, hot and cold items, waffle maker, etc. I know with Covid, things are different, but when restaurants are opening and spacing out their tables, you'd think that a motel could do the same, but they offered only scrambled eggs, sausage, potatoes and some muffins which they served to you, a very small portion at that....and then you had to take it back to your room to eat! There are no tables in your room!!! Not everything that is different/wrong can continue to be blamed on Covid. All in all, I would say that it will be a long time before we patronize the Best Western Antlers again.
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Date of stay: May 2021
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Antlers, Guest Services / Front Office at Best Western Antlers At Glenwood Springs
Responded Aug 31, 2021
Dear Lisa, I am sorry we did not live up to your expectations and apologize for your interaction with our Front Desk, At the time we were dealing with County regulations on serving of Buffet meals and can only apologize on our behalf. Everything is back to normal at the moment and we are serving our famous buffet again. We hope you have time to come visit us soon to enjoy.
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First I will say I loved the fire pit. I have read the reviews and I can’t believe this hotel keeps the Best Western name. I was overcharged for my motel when they couldn’t find my name because the reservation had my name spelled wrong. This also happened to another friend of mine the previous year when she cancelled 18 hours in advance for a family emergency. The manager Ashly was rude to me and I left messages for The GM, Scott to call me back which never happened. Apparently customer service is not important to him. I have always stayed at BW and never had a bad experience but this stay was terrible. I do not believe in the cleaning service to clean my room everyday to save money, and natural resources but needed 1 clean towel for a shower at 8 am and was told by the front desk I could not get a towel until 9am but I would be leaving by then. I even offered to go to where the towels were kept or find out where the cleaning cart was and was told no. I will never return. The town itself is magical.
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Date of stay: October 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have made a point to stay in Best Western hotels whenever we have the option over many decades due to their reputation for well-managed, high quality accommodations. Our current hotel experience has changed my mind about the brand. I messaged this property ahead of time to request a room close to the breakfast area due to a family member's disability. Upon checkin at 5 pm I was told the only room we could have was on the second floor in an outbuilding down a hill from the main office where breakfast is served. The next morning the front desk staff told me that I should have called instead of filling out the online request form and were unapologetic. The BW in Utah we stayed at last week. handled our disability request beautifully via the messaging app. We requested housekeeping service on checkin and phoned the office again in the morning. When we returned to our room at 2 pm the room was not cleaned and again requested housekeeping. Eventually, a bag of towels was dropped outside our door. but the beds were not made. The breakfast area ran out of certain items by 8 am, although breakfast ended at 930, which I was told would not be restocked. If your hotel is full and you do not have the staff or resources to accommodate the guests then you should not be accepting reservations for all the rooms. Overall a very disappointing experience for an overpriced property. We paid over $500 for a 2 night stay.
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip:Moose Lodge Building faces a noisy, busy thoroughfare
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Antlers, Guest Services / Front Office at Best Western Antlers At Glenwood Springs
Responded Sep 28, 2022
Greetings, Thank you for your feedback. It is very disappointing to hear that your experience was less than satisfactory. We apologize for the inconvenience with the first floor request not being honored as well as the lack of housekeeping service. Your feedback will be shared with the team so that we can improve our service and operations moving forward.
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This place has the most unprofessional staff I have ever dealt with! I have been trying to cancel my reservation and get a refund from them/postpone my booking, since last week and, they are not ready to negotiate at all. The wildfires have made it unsafe and difficult to visit the place and the manager, Ashley, said "We only have some smoke and IF winds are nice, it clears up." This is complete disregard of people's safety and they need to understand that they will be in huge trouble because of such an attitude. They want us to go and stay at the hotel by jeopardizing our health because apparently, it is absolutely fine to breathe "some smoke" and we can still roam around and it is okay to travel 4-5 hours more using the alternative route as their booking and money is the most important factor for them!! Horrible mentality!!
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Date of stay: August 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed here while in town for a baseball tournament. The whole team stayed here (probably 35-40 of us in total), and it really is a great locations for kids and groups. The property is big and we enjoyed eating pizza and having drinks at the fire pit and letting the boys play wiffle ball and frisbee in the green spaces. I was happy that it was motel style and I didn't have to worry about the boys running through hotel halls! The pool isn't huge, but the boys had a blast there as well (and there were a nice amount of tables for adults to sit). We had a queen suite room and we were pleased with the size and configuration of the room. Hopefully room cleaning services come back post covid - you have to remember to request fresh towels if you need them by 10am.
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Date of stay: June 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BW Antlers, Guest Services / Front Office at Best Western Antlers At Glenwood Springs
Responded Aug 15, 2021
Dear Emily, Thank you for sharing your fantastic review of your recent stay on Tripadvisor. We are delighted that you had such a wonderful visit and thank you for choosing the Best Western Antlers. Our team enjoyed taking care of you. It was such a pleasure to have you stay with us and we look forward to seeing you again soon.
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If I could give it no stars I would. My partner and I drove up from Denver to go snowboarding in Aspen and needed a place close by that was dog-friendly so we could put Cloud in her kennel for a couple of hours. Online their pet policy appeared to be dog-friendly but they called us on our second day of snowboarding and told us we are not allowed to leave our dog unattended even in a kennel. This meant that my partner and I would need to take turns watching her or that we had to stay at the hotel or just walk her as it is winter.
We might as had stayed in Denver, when we requested a refund we were told we had to speak to the General Manager who is “in and out” all day—obviously not helpful especially when we tried to call him and he could not be reached. We called hotels.com (where we made the reservation) and they called the front desk which told them the same thing, at this point why is the general manager not onsite if they hold so much power.
We checked out early and will not be staying there again. Long story short the WiFi did not work, they did not clean our room once and they are NOT pet-friendly.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
call ahead of time and book a room on the ground floor ... or request a ada room which are all on the ground floor that way you won.t have to worry about where the room will be .
There are more places to choose from in the Glenwood Springs area.
PRICE RANGE
C$168 - C$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western antlers hotel glenwood springs, best western hotel antlers, best western glenwood springs, glenwood springs best western
LOCATION
United StatesColoradoGlenwood Springs
NUMBER OF ROOMS
98
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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