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Hilton Garden Inn Denver / Highlands Ranch

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Hilton Garden Inn Denver \/ Highlands Ranch
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414 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Singapore, Singapore
Reviewed 1 week ago via mobile

Stayed in the hotel for 2weeks in nov. hotel staffs are very courteous. You get same breakfast every day, you'll get easily bored in 2-3days, restaurants are too far away. Their restaurant is closed for lunch. They should provide couple of complimentary water bottles Everyday. Utility kits, room slipper not provided.

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Helpful?
Thank Niranjanbi
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you so much for your review, and we appreciate your feedback! Without it, we cannot improve. While our on site restaurant is not open for lunch on the weekends, we are open every Monday-Friday for lunch. Our complimentary area shuttle is available to take our guests to the multitude of restaurants nearby, some just .5 miles away. On a...

Naperville, Illinois
Reviewed 1 week ago

Billing issues between hotel and the 800 staff result was overbilling and multiple day charges. I guess they wanted to see if by rebilling me several times they might get lucky and get one right. Ironically none of them did. Phone didnt work, but no staff at night, didn't offer to move me. Key didn't work next day. Ironically again...

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Helpful?
Thank scubmu
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you for bringing these matters to our attention, and we sincerely apologize for the inconveniences your experienced during your stay. Our front office manager has been in touch for personal resolution. We hope you will choose Hilton again in the future.

Portugal
Reviewed 1 week ago

Charming and friendly hotel. Good facilities and well located. The staff is also very attentive. Rooms are big and the WiFi works pretty well. Dining in is also a pretty good option. Around the hotel and within short distance there are many options for shopping and eating as well.

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Helpful?
Thank paulomY5292CT
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you for choosing the HGI Highlands Ranch! We are glad to hear that you appreciated our facilities and amenities, as well as the great location. We hope you will join us for another visit soon!

Rock Springs, United States
Reviewed 1 week ago

This hotel had a great breakfast, but terrible coffee. We enjoyed using the foyer to lounge around in during our stay. The pool and hot tub were nice, but small. The fitness center has 2 treadmills, an elliptical and recumbent bike. A rack of weights, adjustable bench, a few light medicine balls and mat. The room is decent size, but...

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Helpful?
Thank T3949EWandreaj
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you for your review, and for choosing our hotel! We're glad to hear that our fitness facility would accommodate your workout - sounds like a success! I'm so sorry to hear of your discomfort while sleeping. The hotel has plans to replace all our mattresses in 2017, and we hope you will be back to experience a quiet, comfortable...

Reviewed 3 weeks ago via mobile

Bed was uncomfortable and we where put by the elevator very noisy then I called down to see if they served breakfast they didn't tell me they charge 11.95 for each person total wrong. The toilet seat was broken.

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Helpful?
Thank T H
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

We're so sorry to hear of the issues you experienced during your stay! We never want our guests to leave our property feeling dissatisfied. Our staff is certainly able to move your room to a quieter location when requested, and we will work on better communicating the cost expectations of breakfast. We thank you for your feedback - it is...

Thornton, Colorado
Reviewed 3 weeks ago

Everything thing about working with the Hilton Garden Inn Denver/ Highlands Ranch was stellar. Everyone was very kind and helpful. The room was set up beautifully for our wedding night. I will be spending my next stay-cation here without a hesitation. Thank you for everything!

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Helpful?
Thank alexise328
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Congratulations on your recent wedding, and we are thrilled to be invited to be a part of such an important and special day! We appreciate your great feedback and look forward to having you with us any time!

Los Angeles, California
Reviewed 4 weeks ago

I stayed at the Hilton Garden Inn for a course. The staff were very friendly and helpful, and the room was clean and fresh with cooling/heating working efficiently and quietly. Several banks, shops and restaurants were within a short walking distance. A great introduction to Denver.

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Helpful?
Thank Gulfpilot
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you for your positive review! We're so glad to hear that you found everything you needed during your stay, right at our doorstep! We hope you will join us next time travel takes you to the Denver area!

Warrenton, Virginia, United States
Reviewed 4 weeks ago

I've been in this chain before in other locations so had a baseline level of expecations, each of which were exceeded. I was met at the counter with multiple goodies and accurate directions on where my room was located. On day 4 (today), I headed in after a day of work and settled in with my laptop in the lounge...

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Helpful?
Thank Lisa W
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Lisa, WOW! We are honored to receive your review, and have already recognized JD for providing such exceptional service to you and the other guests you mentioned. We cannot thank you enough for mentioning him by name, as I know it means the world to him. We look forward to seeing you again the next time you are in town....

Highland Ranch, United States
Reviewed 26 October 2016

Excellent staff, so accomodating, I had many family members staying here for a wedding in Littleton and we caused mass confusion, the staff was great, breakfast was too, would go back there in a heartbeat.

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Helpful?
Thank Janice H
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Janice, thanks so much for using our hotel while your friends and family were in town for the wedding! We know how important a time this is for all involved, and we're thrilled to hear that everything was just perfect the whole weekend through! We appreciate your wonderful review, and hope you will recommend us. Take care!

Cleveland, Ohio
Reviewed 11 October 2016

The pool room was filthy and the chaise lounges were all dirty. The hotel staff were friendly but not effective. Offering breakfast on site was a nice surprise but the menu was no different than a H. Inn Ex.

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Helpful?
Thank M1558ZBpamelam
Elle M, Director of Sales at Hilton Garden Inn Denver / Highlands Ranch, responded to this review

Thank you so much for making us aware of what you noticed in our pool area, and we apologize for the inconvenience! Our maintenance staff has since been notified and have addressed these issues, and our pool is again crystal clear! While our continental items in the breakfast area are similar to what you see in other hotels, what really...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Denver / Highlands Ranch

Address: 1050 Plaza Dr, Highlands Ranch, CO 80129-2344
Region: United States > Colorado > Highlands Ranch
Price Range: $115 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Denver / Highlands Ranch 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hilton Garden Inn Denver / Highlands Ranch Hotel Highlands Ranch
Hilton Highlands Ranch
Highlands Ranch Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Denver / Highlands Ranch staff and other travellers.
2 questions
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Denver, Colorado
over a year ago

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Questions? Get answers from Hilton Garden Inn Denver / Highlands Ranch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location near multiple restaurants and a good hub for business ativities in the area.”
 of 5 bubbles LisaW811, 9 Nov 2016 | Read review
“Just ask them for the best room and they will give it to you. Remember to call their desk.”
 of 5 bubbles 865cherylf, 24 Sep 2016 | Read review
“Love the spa tub in the suites! All rooms are great, you can't go wrong.”
 of 5 bubbles BelindaCarter, 12 Sep 2016 | Read review
“Chhose the odd numberd rooms. Mountain views”
 of 5 bubbles 1g2b448, 31 Aug 2016 | Read review
“We were on the 5th floor with a mountain view and it was very quiet”
 of 5 bubbles Gagesmom314, 12 Aug 2016 | Read review
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