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I stayed at the Crossland from June, 2013 until May 2014 and am well acquainted with extended stay hotel life. I give the Crossland a three star rating for it's great location and value for price attributes. Yes it's a 3-star hotel, not four or...More
Thank David M
Response from Manager_11525, General Manager at Crossland Economy Studios - Denver - Lakewood WestResponded 14 August 2014
Thank you for the feedback about your stay at our hotel. I am glad we could offer a room for you at a convenient location and at a great value. Thank you for taking the time to share your experience with us. If you have...More
I'm not sure where to start.
The entire property was very run down. Brick walls were falling apart. The garbage dumpsters were overflowing, there was discarded furniture piled around the dumpsters. Trash all over the place. Various stains on the walls of the building. The...More
3 Thank Paul G
Response from Manager_11525, General Manager at Crossland Economy Studios - Denver - Lakewood WestResponded 11 July 2014
Thank you for providing us with details about your stay. I am sorry that you found our hotel to be outdated and run down. As well, I apologize that the air conditioning unit in your room did not meet your needs and that there were...More
I can forgive a lot in a budget motel, but not a "nonsmoking room" that reeks of cigarettes. I must have used half a can of Glade to combat the odor. With that in mind, I was unable to get beyond all the other deficiencies:...More
2 Thank CHARLES R
Response from Manager_11525, General Manager at Crossland Economy Studios - Denver - Lakewood WestResponded 9 July 2014
Charles - Thank you for the feedback about your stay at our hotel. Your experience with us is truly regrettable. We are working on preventative maintenance and a new deep cleaning program to improve our hotel. We are also working with our housekeeping staff to...More
For what I needed, Crossland was a great fit. Clean, comfortable, reasonably priced, and within walking distance of the workshop I ws attending. It is an older hotel, but do not confuse age for uncleanliness. If you are looking for a bunch of bells and...More
1 Thank HappyCustomer449
Response from Manager_11525, General Manager at Crossland Economy Studios - Denver - Lakewood WestResponded 13 June 2014
I want to thank you for taking the time to post such a great review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. As well, it's great to hear that you...More
First of all...the good reviews on this website are written by folks that work there. Ask for David, they're biggest reviewer (who has given good reviews 5 times) and you will get....tada...the general manager.
Second...they charged us for someone elses' room and then Jane lied...More