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This is very expensive place to stay. The room was very clean, the beds are very comfortable and the room was nice. The customer service was good. The restaurants at the resort are expensive so is the gas station at the entrance to the resort....More
This hotel had some of the worst service I have experienced. First, when we went to check in to our 2 rooms at the check-in time of 4pm, we were told that the rooms were not ready and had to wait close to an hour...More
1 Thank Nyclizard
Response from Andre K, Manager at The Westin Snowmass ResortResponded January 3, 2018
Thank you for taking the time to share your valuable feedback. My name is Andre Kuhn and I am the
Director of Operations at the Westin Snowmass Resort. It has come to my attention that the service you received during your
recent stay did not...More
A cozy address while at the mountain. Relatively small, and comfortable. Great service, and exceptional rooms. Very relaxing and quiet. You cannot get any closer to Snowmass Mountain than the Westin. An easy walk to most restaurants, and an easy commute to Aspen.
I had today the worst service in the restaurant possible. The waiter didn’t know the menu, they mistake plates and wine, terrible!!! Always saying sorry but everything taking too long and wrong, terrible!!More
1 Thank roappen
Response from Andre K, Manager at The Westin Snowmass ResortResponded December 28, 2017
I am very disappointed to hear this and will address this with my staff. I would like to gather some specifics from you and would like to talk with you. Please give me a call at 970-989-3824
Falsely advertised amenities including restaurants, shopping etc. all of which was closed when we stayed there for a week YET we were still charged the daily resort fee as if we were there during ski season or anything was open at all. We originally stayed...More
2 Thank aplusmktg77
Response from Andre K, Manager at The Westin Snowmass ResortResponded December 27, 2017
Thank you for choosing to stay at the Westin Snowmass Resort and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I understand your fustration with some of...More
Yes. The Westin Snowmass is a ski in ski out hotel. The six person high speed Village Express lift is at the bottom of the teaching hill (Fanny Hill). When finished skiing for the day you can ski right in to the hotel's... More
Yes. The Westin Snowmass is a ski in ski out hotel. The six person high speed Village Express lift is at the bottom of the teaching hill (Fanny Hill). When finished skiing for the day you can ski right in to the hotel's slope side entrance.