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2.5
#18 of 18 hotels in Snowmass Village
Location
Cleanliness
Service
Value
Thrill seekers, explorers and nature lovers unite! Whether you're hitting the slopes of Colorado's most popular mountain, hiking its verdant summer trails or indulging in Snowmass/Aspen's year round cultural events, we're your perfect home base. There is no shortage of things to do at the Wildwood itself, read a book in a chaise by the pool, warm up in European-inspired hot tubs or visit the Fitness Center for a quick workout. Walk to the slopes and hiking trails, or enjoy the many shopping, dining and entertainment options at Snowmass Village Mall. Relax fireside in the lobby or The Bar, featuring Colorado's New Belgium Brewery or Enjoy Double Black Noodle Bar, where you'll experience incredible Pho and Poke after a day of exploration. With a variety of fresh herbs and vegetables, our chefs have created imaginative dishes with tastes and flavors.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Centrally Located
Languages Spoken
English, Spanish
Location
40 Elbert Ln, Snowmass Village, CO 81615
Wildwood Snowmass
379 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
There are many reasons for this evaluation. But, let’s start with some of the positives. The lobby and entry seating area seems to have been recently refurbished in a mid-century modern style. There is also a nice new bar area and seating for food offered from a limited, but expensive menu that is available after 3pm. There is a double sided fireplace in this area with large screen TVs on both sides. However neither TVs were working during our three day stay. We did not eat there and I did not see anybody else eating so I cannot evaluate the food.
It goes down from there. We entered the lobby elevator which did not have carpet or other flooring and was very dirty. We had to get off on the second floor, again on dirty flooring and walk @100 feet to a second elevator in order to get to our section of the hotel where our room was located. The room was a tremendous disappointment. The bed was a mattress in a wooden frame, so very low to the floor. The furniture and headboard were made of corrugated board with holes like you would see in a 30 year old garage. The mini fridge was more than mini so that very little fit in it. While the flooring, sink and toilet had been redone, again it was very low quality and not attractive. The room had a Keurig coffee machine which they must have thought made the room seem better, but it was only good for coffee that was way too strong to drink. The coffee maker did not allow just water to go through so guests do not have access to boil water to make their own coffee, tea or hot chocolate. We did not use the pool or hot tub due to concerns regarding cleanliness.
We booked through the Wildwood website which for our dates was $299 per night. They did not inform while booking that there is a $25 daily resort fee, plus taxes and fees. When we told the manager that the cost for our room on Booking.com was $269 per night (not including taxes and fees), he would not honor their “best price guarantee.” We requested a “late checkout” which was 12pm. They obviously did not inform the cleaners because four people knocked on our door to come in and clean. One person just walked in and I was not dressed! Even though the location just above the Snowmass Mall is convenient, I would not stay there again and would advise others to find other lodging. Quite frankly, we thought this place was very low quality and service for the price charged. This room is now more than $100 per night, according to Trip Advisor. Do yourself a favor and find a better option.
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Date of stay: February 2022
Value
Service
Sleep Quality
Room Tip:None, go some place else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Wildwood Snowmass
Responded Feb 20, 2022
Dear Annie, Your feedback is valuable as it helps us improve. While we're glad our modern lobby impressed you, we apologize for any concerns about cleanliness and for any issues with your in-room amenities. We'll look into your comments further, and we invite you to stay with us again should you be back in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this resort for a ski vacation. Upon arrival after a 14 hour, we were greeted and welcomed by the staff. We checked in, and were then advised that there was a 25 dollar a day resort fee, and 20 dollar a day for parking. After we advised the staff that our reservation included everything, we were told to bring a copy of the receipt. We did, and the fees were waived. Hidden fees at hotels have become commonplace these days. Be wary. We went to the room, and it had a nice bed, but that was about it. The bathroom was in need of serious renovating, and was very tired. I tried to take a shower, and noticed that the water was constantly running, and could not be turned off. I was unable to open the hot water valve because it had been closed very tightly, in an attempt to stop the leak. Maintenance responded to the room very promptly, and fixed the stuck valve. The staff then moved to us a deluxe room at no charge, and helped with the luggage. The staff were excellent. This new move was better, but the hotel needs serious updating. The tile was cracked in the bathroom, paint peeling in the bathroom, and the sink nozzle loose. For the amount of money the hotel charges, it could much better. But, it is a short walk to Snowmass ski resort and village. They also allow dogs for a small fee of 20 dollars for the visit. Huge bonus. This is an okay hotel, but definitely not what we expected when we booked it.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in this hotel because it was one of the more affordable options in the area. Snowmass and Aspen are very pricey places to visit, so a cheap hotel is sometimes the way to go! Our room was clean and well kept. The room had the bare minimum and had no extras besides towels, shampoo and conditioner. I would stay here again if I am looking for an inexpensive option to sleep.
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Date of stay: January 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I found all of the Wildwood staff very kind and helpful. They helped with upgrading to a larger room, extra pillows/blankets for my kids, and problems with my key card. They were very respectful to me and my family. I encountered many entitled and arrogant hotel guests that seemed to be expecting this to be a 5 star hotel and were very rude to the staff.
This is definitely the most affordable place to stay at Snowmass, it's a great location to the ski slopes and restaurants/coffee shops. Our room was clean and warm. The beds and bedding is very comfortable. I could hear the people in the room above us so I turned on the fan that I found in the closet to drown out the noise. I'm happy to have stayed at this hotel instead of traveling to/from Carbondale.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'll start with the only positive - the location. It is just above the Snowmass Mall area. So it is convenient to the slopes and shops/restaurants. However the hotel is extremely dated and poorly maintained. The heat is minimal. Each room is accessed from the outdoors. It is not a hotel. The building was probably built in the '70s or early '80s and the rooms look as though they haven't been touched sense. Some outlets didn't have cover plates. The rooms have paper thin walls and you can hear people partying in the adjoining rooms. I would avoid.
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hate writing reviews like this, but for two days in a row we have had pretty useless help from the front desk. Here with a big group and called yesterday to see if there were towels at the hot tub, was told “yes and we will make sure they are stocked when you get there,” got there and there were no towels so walked to the front desk to get some and was again told “oh we don’t have them here, they will be there when you get there.” No one ever brought towels so a different patron in the hot tub called for a third time and was told “they will be there right away,” and no one ever showed. Wouldn’t have cared, but all the stairs/walkways are outside and it was 10 degrees out yesterday. Today tried to ask for directions to the bus station and was told” oh go down the stairs and it’s straight ahead.” Those are most definitely not the directions (go left 🙄) so ended up missing the bus, seems like that should be common knowledge if you work at a hotel. Overall hotel is ok, bed aren’t super comfortable but a good deal. Just don’t plan of asking for anything from front desk people, they seem to have no idea what they’re doing.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel as part of a group trip and someone described it as "a glorified Motel 6". I would say that is a very accurate description. The hotel is in an excellent location right next to the slopes and Snowmass Mall but that is the only thing that it has going for it. There were so many things wrong during my stay that made it not enjoyable. First, the type of room I booked (1 king) was not available even though I received a confirmation so I had to settle for 2 double beds. The deadbolt on the door did not lock and neither did the safe deposit box. The carpets and plumbing fixtures in the room are dated and worn.
Possibly the worst experience I had though was on my first night the room above had a large party with 20+ people and was blasting music until 1am on a Sunday night. The front desk tried multiple times to get the party to stop, but eventually they just gave up and let them go late into the night. I would strongly caution any one looking at this place to think twice before booking.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Wildwood Snowmass
Responded Mar 1, 2022
Dear Dan, Thank you for taking the time to share your comments with us. First off, we are glad to know that you appreciated our convenient location. However, we are sorry to hear that other aspects of your visit did not meet your expectations. Please know that if you booked through a third-party site, room assignments and preferences are subject to change based on availability. In addition, it is our intention to provide our guests with a peaceful and relaxing atmosphere, and we are sorry if you experienced otherwise. Thank you, and we wish you all the best in your future travels.
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Joined friends three weeks prior to their planned trip, this was the only room available .. we thought, ok Westin property , it can’t be all that bad and booked the room fir 5 nights . It was a nightmare … there was no bell boy , at check in , the receptionist did not a-quaint us with the property , usually at ski resort hotels, they tell you which floor the restaurant, spa, ski valet , hot tub etc. Is what services are complimentary etc. We had to ask each thing , even to get to our room . Her instructions were take first floor, then go down a corridor and take another elevator to the third floor ti our room . Once we took the elevator to the first floor , hauling our ski bags , etc , it opened out to an open corridor , freezing , dirty, slick with slushy water , after about a 100 yards there was an elevator, we took it to the third floor , once again we dragged our luggage , made two trips to the room . The room was a disaster , there were loose electrical wires everywhere , the bedside lamps were not working, the telephone was not working , it was like Alaska in the room .. one of us had to go back down the two elevators to the reception ti tell them the phone was not working , nor was the heat in the room . She gave us a number you call from our personal phone each time we needed anything and that she would send someone out to fix the heat !! An electrician did come, poor guy really tried th ti what he could , he said the wiring was behind the bolted bed and he couldn’t do much for the phone or the lights! The heat board had crashed or something and he says he would bring up a new element if he could find one and fix it for us .. after four hours of checking in around 7 pm , he did find one and had the heat going for us . Meanwhile my husband tried to call all the hotels around , there was no vacancy !Wildwood had no other rooms available either .. the manager promised to move us to another room three days later , offering us two day refund and dinner at their restaurant … I’ll be posting pictures of the room as well as the restaurant , the rooms above the restaurant must have had water leak or damage they had plastic pails in couple spots collecting the water !! It really creeped us out . Our mistake was not to read the reviews prior to booking !! One good thing about the place is location , at the village close to restaurants and shops and ski off ti lift .
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Wildwood Snowmass
Responded Mar 11, 2022
Dear Chinta, We appreciate you sharing your constructive feedback. While we're pleased you liked our wonderful location near restaurants and skiing, we're distressed to have fallen short of your expectations and our standards. Rest assured, we will be discussing your comments and each of your issues will be addressed by the appropriate team. If your adventures bring you back our way, we hope to have another chance to provide the quality stay you deserved.
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Don’t fall victim to this place! Their website is the most deceptive advertising I have ever experienced in the hotel industry. Location is good but it stops with that. Nothing else good to say about this place! Will never go back there!
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'm not sure we've ever had a more disgusting and disappointing stay any place in all of my years. For what we spent on this room, it was like throwing our money into a cesspool. The only redeeming value of the place was the outdoors atmosphere around the swimming pool. The room was nothing better than a worst case Motel 6 type of scenario. Nothing was plugged in when we arrived. The refrigerator was didn't work at all. There was only 1 single towel in the room. The drawers fell off and onto the floor when we opened them.
We got locked out of our room twice because they didn't program our key cards properly. There was literally NO front desk personnel. They were all at the upscale property a block away, so we had to call to be able to even check in at the property. I try to be fair when I leave a review of a property, and I'd like to be here, BUT, when there was so little good about it, it is hard to be fair. If you visit Snowmass, avoid this place if you possibly can. Spend a few extra dollars to get a place that is actually worthy of staying at. I'm sorry Wildwood, but your property ranks at the bottom of my list of the many places we've stayed at over the years.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Unless you need to go ultra cheap in the area avoid this place if you possibly can. Calling it...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Currently, the property does not offer AC but as it was mentioned prior we do provide complimentary fans in each room and also the rooms are equipped with screens. We do not falsely advertise this feature in any of the websites where our guests book our rooms.
The bus stop for local RFTA bus is nearby located and it takes nearly 3 minutes to get there from our hotel. We do recommend for our guests to use RFTA website for the latest news about public transportation.
There are more places to choose from in the Snowmass Village area.
PRICE RANGE
C$176 - C$264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wildwood hotel snowmass village
FORMERLY KNOWN AS
Holiday Inn Express Snowmass Village
LOCATION
United StatesColoradoSnowmass Village
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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