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Our first time here. We are in a newly remodeled room. Very nicely done but no AC makes it too hot in the day. It cools down at night and they have a fan for the room. Not far from Vail village and things to...More
Thank Lynne G
Response from MarriottVacationClub, Customer Care Manager at Marriott's StreamSide Birch at VailResponded 4 days ago
We are pleased to hear you enjoyed your stay, Lynne! Thank you for sharing your review on TripAdvisor and we look forward to seeing you again soon!
Just 2 miles from the Village of Lions Head and Vail and with shuttle service between the hotel and both communities this is an ideal location for the family. Very reasonable rates for the area and Marriott is rehabbing all of the units. The one...More
Response from MarriottVacationClub, Customer Care Manager at Marriott's StreamSide Birch at VailResponded 2 weeks ago
Thank you for making SteamSide your home away from home in Vail! We are pleased you enjoyed your visit and look forward to welcoming you back soon.
Nice accommodations. The suite is roomy and equipped with everything we needed. The shuttle that took us to the ski lodge at Lionshead was great and timely. The shuttle was also available for grocery runs in the evenings. The kids loved the heated pool, it...More
Response from MarriottVacationClub, Customer Care Manager at Marriott's StreamSide Birch at VailResponded March 27, 2018
Thank you for spending your vacation with us in Vail. We are happy to hear your family enjoyed their visit and especially like the great photos you provided. We do hope your travels bring you back to see us again at Marriott's StreamSide.
This is our first night of seven. I am depressed that I have to stay here 6 more nights. We have stayed at other Marriott resorts that were very nice. Since this is Vail, I was expecting it to be as nice as other places....More
Response from MarriottVacationClub, Customer Care Manager at Marriott's StreamSide Birch at VailResponded March 20, 2018
We are sorry to hear you are not enjoying your stay with us at Marriott's SteamSide. Please reach out to our front desk team so we may personally assist you. We hope to have the chance to turn around your stay.
I'm a Marriott gold member, and assumed that because of location and being Marriott vacation club this place would be nice. It smelled bad, outdated furniture and bathroom,tub shower has no water pressure, tank lever wasn't working and there's no customer experience, no thank you:
1 Thank venessa a
Response from MarriottVacationClub, Customer Care Manager at Marriott's StreamSide Birch at VailResponded October 26, 2017
Thank you for taking the time to share your feedback and leave a review. We apologize for any inconvenience you experienced during your stay. Please contact our Customer Care team directly at 800-860-9384 or email@example.com so we may assist you.