Our visit was extremely good. The staff was exemplary. They were able to accommodate our need for an early check-in, which was greatly appreciated. The room was just right, as requested. We would certainly return to this location, as well as other Best Western hotels.
Nancy, the manager of the hotel, provided a group of 18 of us with 7 rooms at the last minute. We had been displaced from our Airbnb at 380 Moose Trail, a home provided by winterparkhouse.com. The unclean environment at the Airbnb, was a great disappointment, but the way were treated by Nancy the manager at this hotel was fantastic. She even offered us a late checkout the next day and was professional and efficient in getting all 18 of us in our rooms. Lesson learned here is sometimes smaller motels offer more than expensive Airbnb homes run by dishonest and unprofessional hosts. Thanks Best Western!!
Room was clean and comfortable, staff friendly, facility looks to be in good shape. Pricey, but that's to be expected in a resort town. The only real drawback was parking. We were pulling a 20' trailer and there was literally no place we could park. The main lot was closed for refurbishing, but even if it were open, it's pretty small, and the overflow lot is such that larger vehicles or trailers will be very challenging to get in and out, so if you're traveling with a trailer, very large RV, semi, etc, this may not be your best choice. Otherwise though, without a trailer, I'd sure stay here again.
Room was clean and comfortable but cleaning crew were new and did not know what a face or hand towel was. Breakfast was good. All in all a good place yo stay in Winter Park not far from the ski slopes. Also enjoyed snowmobiling and snowshoe hiking!
Nice room, great staff! Nancy Price the manager was great to work with. My husband asked for a room on the first floor and she was glad to accommodate. I got home and had an email from Nancy that I had left my toiletry kit in the room, I was so upset. I called and she was so nice and she is going to ship it to my home. Excellent customer service! We will definitely stay at the Best Western Alpenglow when we are in Winter Park again.
Wardrobe door wouldn't stay closed(no closet in room). There was water standing in the tub and sink when we arrived. Did not like that the hot tub required going outside in the cold to a different building. Could hear footsteps and doors opening/closing from other rooms, waking us up. Loud heating system, whose on and off blower woke us up.Hot breakfast had OK sausage and potatoes, poor "scrambled" eggs, bad watered down coffee and hot chocolate , and bad prepackaged pastry. The door to our room had a broken lock. Liked that there was an extra shelf in the bathroom for toiletries. Bed was comfotable. Nice guy at the front desk. A low average room quality overall. For the price, I expected more.
This was a nice hotel, breakfast was great. It is a little pricey for what we have paid for other hotels on our monthlong road trip but it was due to the location- a beautiful ski town in the Rocky Mountains.
The Best Western Alpenglow was family and budget friendly for our spring break ski trip. It’s a short drive from Winter Park resort, a one block walk to Hideaway Park sledding hill, and a block or two to nearby restaurants. At our check-in, the clerk made a mistake with our card, and after several minutes of trying to get us to use a different card, needed help from another clerk to fix his mistake. Other than this, the front desk staff during our stay was responsive and nice. We didn’t use room cleaning by housekeeping, but they provided fresh towels and soap when we needed them. The lobby and rooms are adequate for a budget lodge, but not luxurious or deluxe as described online. There was a ceiling leak in the lobby with a bucket for a few days. Beds and pillows were clean. Unfortunately, the mattresses were not supportive and the rooms were small. The microwave and mini fridge worked fine. Breakfast was included and convenient, and it was nice to be able to enjoy a hot cup of tea or cocoa in the evenings. Overall, this hotel was suitable for our needs. With rooms going at a premium on spring break, we were glad to have found a place to stay.…
I base my stars on the price paid, location, etc. I felt we had a terrific hotel for the price we paid, and had an all around great experience. While housekeeping didn't even entertain that idea of checking us in to a room a couple hours early, the manager did. I understand, but if a room is ready............. anyway, I cannot remember the manager's name, but she was SO sweet and accommodating. I am going to touch on something that I did not find information on before our trip, and that is the included breakfast. It really was a GREAT breakfast for no additional cost. First of all, terrific hot chocolate, coffee and tea available all day. In the morning, they always had waffle station, bread & pastries, yogurts, granola bars, and fruits & juices. Then, they had additional items such as eggs, sausage, biscuits & gravy. So, plenty to eat. We enjoyed the access to the ski resort, just walked across the street to the station to catch a bus. Walking distance to multiple restaurants. Clean room with fridge and microwave. We would stay here again for sure!…
I would definitely be staying here again. Hot tub is nice and staff is very helpful. Only bad thing is no kids pool. So if you have little kids like me that want to swim you’ll have to find somewhere to swim. But over all great hote comfortable beds. EVEN HAVE ROLL AWAY BEDS!