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All reviewspancakesnew havenmain streetbreakfast buffetrooms are largevery nice hotelthird floorattending a weddingwalls are very thinthe general manageryogurtstayed here for one nightthe breakfast areafront desk staffthe entire hotelpleasant staymini fridge
I called about booking a block for a wedding. They had their sales dept call me back. They wanted me to sign a contract that said I would commit to 90% of the hotels in my block being booked, also with a 30% deposit down...More
Response from Kathleen B, Director of Sales at Holiday Inn Express Branford/New HavenResponded 13 January 2018
The property has recently had a change in management and our policies in regards to room blocks have changed. I would love for you to contact the hotel so that I can go over the new policies with you and hopefully set up your...More
Couldn't make it to the hotel because of a blizzard (actually, a bomb cyclone, to be specific). Booked through travelocity and the hotel would not let me cancel by calling them directly or when travelocity tried to help me cancel. Charged me for 1 room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Branford/New HavenResponded 23 January 2018
Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that the level of service received surrounding your cancellation request caused your inconvenience. We take comments such...More
This place was completely redone since the last time I stayed there. Brand new, sparkling clean and very comfortable. Pool is too small for laps, but great for kids. Breakfast is typical of the chain's offerings. (I like the pancakes.) I'll stay here every time...More
Located in Branford, New Haven. Free parking. Three storey hotel. Quick check in. Includes breakfast and Wi-Fi. Clean rooms. 10 minutes from the train station. 20 mins drive to Yale University. Good value. Pleasant staff.
Attended my nephew's wedding in the area and stayed at the Holiday Inn Express. The staff were patient - multiple weddings at the some time, and extremely busy. The breakfast was very good, had a number of breakfast items to select, yogurt, cereal, pancakes (cool...More
Response from HIEXBranford, General Manager at Holiday Inn Express Branford/New HavenResponded 19 October 2017
Thank you for your comments during your stay. We will be sure to share them with staff and management.