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Everyone was very helpful, friendly and courteous - front desk, restaurant and bar. Stopped in for a to-go order right before the restaurant closed and they went out of their way to be helpful. And the hamburgers in the restaurant are excellent. Several very thoughtful...More
Thank Jack H
Management response:Responded 16 November 2016
Dear Jack H,
Thank you for leaving such a genuinely nice and thoughtful review! When you recognize our staff in this way it motivates us to continue doing our best to serve you and strengthens our devotion to be the most caring and helpful people...More
I got in very late (1am) and was pleased that the front desk agent was awake and very friendly. The next morning, I left my hotel room around 11:30am. I returned around 4pm and my room had not been cleaned. I am a relatively tidy...More
Thank Summer G
Management response:Responded 11 November 2016
Dear Summer G,
Thank you for taking your time to leave an insightful review. I apologize about the inconsistencies that you experienced with our housekeeping department. Typically rooms are cleaned in accordance to patterns of guest departures and arrivals and rooms can occasionally be cleaned...More
I stay at this hotel twice per year and it is consistent and nice place. My husband enjoys playing basketball outside and my kids have enjoyed the pool. Meals are good and the staff is always accommodating and cheerful.More
Response from Megan P, Front Office Manager at Holiday Inn Enfield-SpringfieldResponded 29 October 2016
Thank you for sharing your experiences you had here and for you continued loyalty over the years! We are so happy that you have come to enjoy some of the amenities and activities we have available. We look forward to continuing to provide...More
Lovely, bright & open were my first thoughts. We were very warmly welcomed by happy & friendly staff. The room was of a good size, 2 double beds & adequate bathroom, all of which was spotless. We enjoyed a tasty dinner (served by the lovely...More
Thank Sharon B
Management response:Responded 20 October 2016
Dear Sharon B,
I really happy to hear that you had a great time staying here! We really appreciate you noticing the great service you received, and for recognizing Tiffany. We love that you enjoyed eating in our restaurant, and that you decided to share...More
We did not know the heat was completely turned off. We asked for extra blankets which never came. We arrived late and fell asleep waiting. In general rooms are adequate. Bathroom a little small. Nice size fridge in room. Breakfast not included.More
Thank Dana Q
Management response:Responded 18 October 2016
Dear Dana Q,
Thank you for taking the time to share your experience staying at our hotel. I'm sorry that you had a room where the heater was malfunctioning, and that you were unable to receive blankets in a timely manner. I trust that if...More
US$106 - US$194 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I am very dissatisfied with your policy on cancellations...I have a family emergency and need to cancel my reservation...you still plan to charge me even with two days notice...I doubt I will ever stay at another Holiday Inn Express again and will also inform my family and friends of your policy.
11 November 2014|
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Response from Megan P | Property representative |
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to... More
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to speak with the manager on duty and see if we can help you out.
Front Office Manager