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BEST WESTERN Hartford Hotel & Suites

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319 Reviews from our TripAdvisor Community

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Showing 308: English reviews
Vancouver, Canada
Level Contributor
139 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago

The hotel is fine for an airport Best Western. Pool, hot tub, gym, half-decent breakfast. Place frequently smelled like someone was smoking pot in their room. Conference rooms are ridiculously small. Biggest complaint is that there is only one restaurant (seafood) and a McDonalds within walking distance of this place, so if you are hungry make sure you have a... More 

Helpful?
Thank Weej1967
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. General Manager More 

Portarlington
Level Contributor
100 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 weeks ago

This is a nice hotel on the edge of Hartford.From check in to check out the staff were very helpful and did everything they could for us. Our rooms were clean and modern and very large. The bed was comfortable and the bathroom was clean. Breakfast was fairly basic but the room price was very reasonable so we didn't really... More 

Helpful?
Thank EquiCaroline
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager More 

Warren, Rhode Island
1 review
Reviewed 2 weeks ago

I must say, this might have been the best hotel I've ever stayed in for that price. I had called different hotels in the area that had plenty of availability online, but they needed a credit card to book a room, but when I called three other locations they all told me they were completely booked, & it must be... More 

Helpful?
Thank stephalfano7
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will ensure to let Ornela know of your compliments! We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager More 

Level Contributor
220 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 weeks ago via mobile

Located at 185 Brainard Road, Hartford, Connecticut, USA. Nicely appointed rooms with large comfortable beds, good quality linen, plump pillows. Easy chair, pouffé, small coffee table, sufficient free standing lamps. Microwave, fridge, tea/coffee making facilities. Free standing flatscreen TV. Walls decorated with framed prints, carpeted flooring. Air conditioning. Ample sized bathroom, good water pressure, good quality white towelling. Small dining... More 

Helpful?
Thank Gregory O
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager More 

Brooklyn, New York
1 review
Reviewed 3 weeks ago

I was in Hartford for an interview and spent a night here at the Best Western. My parents accompanied me on this trip also for moral support and to view the area. The shuttle driver Juan was very nice. He picked us up from Union Station and drove us into the hotel. Erin, one of the front desk staff was... More 

Helpful?
Thank KeishaB15
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Juan and Erin in which I will make sure to let them know of your kind comments. I am very pleased that you enjoyed your stay with us. I... More 

Marlborough, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

We had a lovely stay. The reservation was easy, the check in with Myra was efficient and our room was very nice. The room was clean, bed very comfortable and heater quiet. We met Kevin, the sales manager at breakfast and he gave us great information about why the hotel is so great. Erin checked us out efficiently. We would... More 

Helpful?
Thank Joanne K
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Joanne, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Myra, Kevin, and Erin. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward... More 

Springfield, United States
1 review
Reviewed 4 weeks ago

A much needed get away for a few tired Moms!! We were determined to have a relaxing but fun weekend and that's exactly what happened!!! The hot tub was awesome! Free breakfast is always good and OMG the bed was like sleeping on a cloud!! We will definitely be back !!!

Review collected in partnership with Best Western

Helpful?
Thank Bonnie B
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Bonnie, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back... More 

Shoreham-by-Sea, United Kingdom
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 weeks ago via mobile

This hotel has all the facilities you might want which we knew from when we booked but none of these were pointed out when we checked in. When we returned from an early dinner nearby the electric doors were switched off and we were outside banging on them for a while as the lobby was unmanned. After a while the... More 

Helpful?
Thank alan2303
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. We look forward to seeing you again in the future. General Manager More 

Hartford, United States
1 review
Reviewed 27 October 2016

Front staff was very friendly and served a good complimentary breakfast each morning. I was happy to have access to coffee and water in the lobby throughout the day. I was not satisfied that the cleaning staff did not always re-stock the towels and coffee kcups.

Review collected in partnership with Best Western

Helpful?
Thank Cara M
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. We look forward to seeing you again in the future. General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2016 via mobile

We stayed here for 2 nights. First impressions are everything, right? As we approached the desk there was a woman telling the front desk that she had bedbugs in her room. The hallway carpets were very dirty and remained that way during our stay. I'm pretty sure a homeless man was walking the halls. The icing on the cake was... More 

Helpful?
Thank Julie I
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Region: United States > Connecticut > Hartford
Price Range: $130 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hartford Hotel & Suites staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN Hartford Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 1st floor in the back & no noise background.”
 of 5 bubbles gpstubby, 3 Aug 2016 | Read review
“Please read my review for tips”
 of 5 bubbles sctredsoxone, 18 Jul 2016 | Read review
“Rooms in a different hotel a better choice if you want certainty of hot water”
 of 5 bubbles Marcc237, 24 Apr 2016 | Read review
“Room 127 was excellent.”
 of 5 bubbles karls928, 2 Apr 2016 | Read review
“don`t drink the lobby`s coffee eww (my opinion)”
 of 5 bubbles deond794, 27 Mar 2016 | Read review
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