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2018-01-28 2018-01-29
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    Best Western Hartford Hotel & Suites

    185 Brainard Rd, Hartford, CT 06114-2102
    +1 855-634-8118
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    2018-01-28 2018-01-29
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    US$130
    US$102
    SAVE US$28
    US$107
    US$102
    Traveller (20)
    Room & Suite (7)
    Dining (2)
    Overview
    • Excellent47%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible5%
    Travellers talk about
    “front desk” (63 reviews)
    “chowder pot” (9 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
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    Offers from Best Western Hartford Hotel & Suites
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (432)
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    1 - 5 of 419 reviews

    Reviewed 2 weeks ago

    Inefficiency, multiple problems, staff not responsive, and staff not always truthful when attempts to rectify problems are made, are all features of this facility. Breakfast area was unsatisfactory with staff clogging the area socially and some of the equipment being non-functional as well as cleaning...More

    Review collected in partnership with Best Western
    Thank H1067CAkarenw
    Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 2 weeks ago

    On behalf of our team here, I sincerely apologize for your experience. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to...More

    Hotel's Favourite
    Reviewed 4 weeks ago

    Booked a one night stay for this hotel. Front staff were very friendly and check in was quick. Lobby was nicely decorated for the holidays and there is comfortable seating in front of the fireplace with a big TV. There is coffee, hot water and...More

    Thank geezee57
    Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 3 weeks ago

    Thank you for review. We are so happy to hear you enjoyed your stay with us. I will share this review with my staff. They love to hear the acknowledgment. Your business is very important to us and we value your feedback. By telling us...More

    Reviewed 4 weeks ago

    We had a 50th wedding family ann and it was nice that all the family stayed there because the price was good One of the best things was check out at 11. free wifi and the breakfast was hot. The bed was nice and comfy...More

    Review collected in partnership with Best Western
    Thank I7046KFcatherinec
    Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 3 weeks ago

    Thank you for your review regarding your recent stay at our property. We are glad you enjoyed your stay with us. We love to accommodate family gatherings. Your business is very important to us and we value your feedback. By telling us what you liked...More

    Reviewed 7 December 2017

    The hotel was nice and clean. The parking was good. Close by the clubs and a gas station. The breakfast was good and hot. The only thing was there was no ice machine on the third floor. Had to go down to the second.

    Review collected in partnership with Best Western
    Thank X7896AHstephenm
    Reviewed 24 November 2017

    The staff was great ! Great conversations on things to do and always a follow up on our day trip .... it was like family! Breakfast was hot and provided many options. We used their shuttle service almost daily to go downtown. Great restaurant next...More

    Thank pz98
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 29 November 2017

    Thank you for your review. We are very pleased to hear that we exceeded your expectations during your stay and look forward to the next visit. Sincerely, General Manager

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Concierge
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$103 - US$148 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Best Value Hotel in Hartford
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 129
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Expedia, Hotels.com, Priceline, Otel, Booking.com, Travelocity, Hotwire, getaroom.com, Evoline ltd, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Hartford Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Connecticut >
    • Hartford
    • Also Known As
    • Holiday Inn Express Hotel And Suites ,
    • Holiday Inn Express Hotel Hartford ,
    • Holiday Inn Express Hartford ,
    • Holiday Inn Hartford
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    Traveller (20)
    Room & Suite (7)
    Dining (2)
    Pool & Beach (1)
    Hotel & Grounds (20)
    Bathroom (4)
    Nearby
    Nearby HotelsSee all 12 hotels in Hartford
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    Nearby Restaurants
    Costa Del Sol Restaurante
    160 reviews
    .83 km away
    Carbone's Restaurant
    157 reviews
    1.15 km away
    Chowder Pot IV
    321 reviews
    .09 km away
    The Flying Monkey Grill & Bar
    32 reviews
    1.24 km away
    Nearby Attractions
    Webb Deane Stevens Museum
    38 reviews
    2.59 km away
    Wethersfield Museum
    8 reviews
    2.72 km away
    Wethersfield Library
    10 reviews
    2.56 km away
    Connecticut Convention Center
    93 reviews
    3.14 km away
    Ask a question
    Questions & Answers
    24 June 2017|
    AnswerShow all 2 answers
    Response from Madison M | Reviewed this property |
    No they do not.
    0
    Votes
    Jessica D
    29 October 2016|
    AnswerShow all 6 answers
    Response from Claudia E | Reviewed this property |
    no
    1
    Vote
    Baguul
    27 January 2016|
    AnswerShow all 2 answers
    Response from Bill G | Reviewed this property |
    Same...Sorry, I don't know the answer to that question. Call hotel, I'm sure they would be able to help. FYI My daughter forgot her winter coat in her hotel room closet. They were very helpful to find, and quickly shipped... More
    0
    Votes
    Room Tips
    "Rooms facing the back and not on the first floor are best."
    Read review
    "We were on the 1st floor in the back & no noise background."
    Read review
    "Please read my review for tips"
    Read review
    "Rooms in a different hotel a better choice if you want certainty of hot water"
    Read review
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