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    Best Western Hartford Hotel & Suites

    185 Brainard Rd, Hartford, CT 06114-2102
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    2017-10-01 2017-10-02
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    US$124
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    Traveller (20)
    Room & Suite (7)
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    Overview
    • Excellent46%
    • Very good32%
    • Average12%
    • Poor5%
    • Terrible5%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Free Shuttle or Taxi Services
    Suites
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
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    Rooms
    Oct 1Oct 2
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (413)
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    101 - 105 of 400 reviews

    Reviewed 27 October 2016

    Front staff was very friendly and served a good complimentary breakfast each morning. I was happy to have access to coffee and water in the lobby throughout the day. I was not satisfied that the cleaning staff did not always re-stock the towels and coffee...More

    Review collected in partnership with Best Western
    Thank Cara M
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 28 October 2016

    Dear guest, Thank you for your detailed and candid review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. We look forward to seeing you again in the future. General Manager

    Reviewed 22 October 2016 via mobile

    We stayed here for 2 nights. First impressions are everything, right? As we approached the desk there was a woman telling the front desk that she had bedbugs in her room. The hallway carpets were very dirty and remained that way during our stay. I'm...More

    Thank Julie I
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 24 October 2016

    Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels...More

    Reviewed 12 October 2016

    Think again, if you are planning on choosing this location. Rooms are musty, machines in fitness center are broken. The shower head in my room was cracked. The condition of the hotel is a shame, because the staff is exceptionally kind and nice.More

    Thank Richard Y
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 13 October 2016

    Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels...More

    Reviewed 10 October 2016

    All my sisters, myself, and parents stayed in this Best Western. The rooms were clean, and comfortable. It was great having a fridge and microwave. The hotel staff were all very friendly and very accommodating. Erin, at the front desk, went out of her way...More

    Thank Marie B. S
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 11 October 2016

    Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Erin and I am very pleased that you enjoyed your stay with us. I hope that...More

    Reviewed 4 October 2016

    We were passing through Hartford and chose this hotel. We were very happy with our choice. The hotel met our needs for a clean room, comfy bed, internet, free parking and a continental breakfast. At first we weren't sure of the location when we arrived,...More

    Review collected in partnership with Best Western
    Thank Michelle M
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 5 October 2016

    Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$101 - US$155 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Best Value Hotel in Hartford
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms ,
    • Smoking rooms available
    • Number of rooms
    • 129
    • Reservation Options
    • TripAdvisor is proud to partner with Best Western, Hotels.com, Expedia, Travelocity, Hotwire, Orbitz, Booking.com, TripOnline SA, Priceline, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Hartford Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Connecticut >
    • Hartford
    • Also Known As
    • Holiday Inn Express Hotel And Suites ,
    • Holiday Inn Express Hotel Hartford ,
    • Holiday Inn Express Hartford ,
    • Holiday Inn Hartford
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    Traveller (20)
    Room & Suite (7)
    Dining (2)
    Pool & Beach (1)
    Hotel & Grounds (20)
    Bathroom (4)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    24 June 2017|
    AnswerShow all 2 answers
    Response from Madison M | Reviewed this property |
    No they do not.
    0
    Votes
    Jessica D
    29 October 2016|
    AnswerShow all 6 answers
    Response from Claudia E | Reviewed this property |
    no
    1
    Vote
    Baguul
    27 January 2016|
    AnswerShow all 2 answers
    Response from Bill G | Reviewed this property |
    Same...Sorry, I don't know the answer to that question. Call hotel, I'm sure they would be able to help. FYI My daughter forgot her winter coat in her hotel room closet. They were very helpful to find, and quickly shipped... More
    0
    Votes
    Room Tips
    "Rooms facing the back and not on the first floor are best."
    Read review
    "We were on the 1st floor in the back & no noise background."
    Read review
    "Please read my review for tips"
    Read review
    "Rooms in a different hotel a better choice if you want certainty of hot water"
    Read review
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