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First, they would not guarantee 2 rooms near each other.
Second, my room keys worked one time then with an arm full of groceries had to go back to front desk to get re-keyed
Third. They charged my debit card I used to hold the...More
Thank Lynn H
Response from 00esa, Manager at Extended Stay America - Hartford - MeridenResponded September 18, 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More
Recently visited family in Meriden, ct, stayed at this hotel. Staff was friendly and accommodating. Rooms were comfortable, closer to everything...will stay there again. This was muy second time at this hotel. Easy access.More
Thank Anita M
Response from 00esa, Manager at Extended Stay America - Hartford - MeridenResponded July 11, 2018
Anita, thank you for returning to us and choosing us while here to meet your family. We are delighted to know you liked the courteous service provided by our staff and that you had a relaxing stay in your well-appointed room. It was a pleasure...More
We couldn't believe it. WE registered and ultimately were given our room assignment on the 3rd floor. Immediately after walking out of the elevator the smell of smoke (from cigarettes was over powering) we did go to the room it also had a smoked in...More
Thank Don B
Response from 00esa, Manager at Extended Stay America - Hartford - MeridenResponded June 17, 2018
Don, thank you for sharing your experience. We apologize for the smoke smell you experienced. On rare occasions we have guests who do not adhere to the property rules concerning smoke. We are terribly sorry you had an uncomfortable visit, and hope you will give...More
I was a nice stay the room was nice they just need to update something but it was clean staff was nice I would stay again not far from the stores either so come stay at Extended Stay tell them hi😊😊😊😊😊😊🤗🤗More
Response from 00esa, Manager at Extended Stay America - Hartford - MeridenResponded June 14, 2018
Christine, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you were pleased with the service you received from our staff and that our location was ideal for you. We appreciate your feedback and look forward to...More
The manager began attacking with his words and behavior almost as soon as I walked in the door.As soon as I got their I lost service I had called twice to ask if he could hold my bags and about the security deposit.I said I...More
1 Thank Anna H
Response from 00esa, Manager at Extended Stay America - Hartford - MeridenResponded April 27, 2018
Anna, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we sincerely apologize for this. This is not acceptable, and we will redouble our efforts to ensure this does not happen...More
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those …Moreguests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
The lady that checked me in was very nice. And toiletries was offered. I only stood one night. So we did not require any pots or spoons. The shampoo and conditioner was in out bathroom along with lotion. Sorry about your... More
The lady that checked me in was very nice. And toiletries was offered. I only stood one night. So we did not require any pots or spoons. The shampoo and conditioner was in out bathroom along with lotion. Sorry about your experience.