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ESA Hartford is something of a misnomer. It is around 20 minutes from downtown Hartford, and that is under perfect conditions. In rush hour, it could be double. Not easily located, as it's on Bee Street. (Look for the Mobil and Gulf stations flanking Bee...More
Response from 00esa, General Manager at Extended Stay America - Hartford - MeridenResponded May 30, 2017
Thank you for choosing to stay with us. We are glad our location was convenient for your event and that we were able to please you with our clean facilities and friendly service. To ensure cleanliness of kitchenware upon check-in, brand standards require us to...More
The 800 number messed up our reservations and the folks at the front desk had to fix them, including the price.
The heating and air is fine. The outlets are poorly placed and there are not enough of them. They are also loose.
1 Thank calgontakemeaway2016
Response from 00esa, General Manager at Extended Stay America - Hartford - MeridenResponded May 4, 2017
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in...More
Laura was awesome. My room was very clean and the coffee was awesome and fresh. Next time I visit CT I will be staying there with my family 😙😙😙😚😙😚😙😚😙😚😙😚😙😚 and the shower was clean and the sheets was cleanMore
Response from Manager_11525, Manager at Extended Stay America - Hartford - MeridenResponded February 17, 2017
Your feedback is important. Thank you for sharing. It is good to know you valued the the cleanliness of your room and the customer service you received. Once more, thank you for posting your review. We look forward to having you visit with us again...More
I left a beloved pair of pants behind in my room, and I called the next day to ask if there was any chance of recovering them. The staff member at the front desk said yes, listened to my description, found a possible pair of...More
1 Thank Ryan K
Response from Manager_11525, Manager at Extended Stay America - Hartford - MeridenResponded November 3, 2016
The staff and I appreciate you remarks. We are thrilled at the high-level of customer service you received from our staff, especially when you had an issue. Overall, it is good to know you had an excellent stay at our hotel. Thank you for choosing...More
This hotel is great for people in town for business and staying longer that 3 nights. If you are looking for a central location to New Haven and Hartford, this is a great hotel. This is not for the over night, once and a while...More
The lady that checked me in was very nice. And toiletries was offered. I only stood one night. So we did not require any pots or spoons. The shampoo and conditioner was in out bathroom along with lotion. Sorry about your... More
The lady that checked me in was very nice. And toiletries was offered. I only stood one night. So we did not require any pots or spoons. The shampoo and conditioner was in out bathroom along with lotion. Sorry about your experience.