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Red Roof Inn Hartford - New Britain

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Red Roof Inn Hartford - New Britain
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303 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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Bridgeport, Connecticut
Reviewed 4 days ago NEWvia mobile

I had an excellent experience here at the Redroof. Ricky bey was very helpful and extremely kind. The double-bed room is comfortable and inexpensive for a last minute stay. No one bothered me. It was peaceful and quiet. Loved the hospitality. Definitely would come back.

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Helpful?
Thank rr1857
Management response:

Thanks for the excellent review! I am so happy to read how much you enjoyed your time with us. Ricky is an important and talented team member. Look forward to welcoming you back to Red Roof Inn - New Britain! Thanks for choosing to stay with us :)

New Britain, Connecticut
Reviewed 1 week ago NEW

I stay at this hotel for work biweekly. It is always clean, and very nice for the price. The employee who normally checks me in, Ricky Bell, is very professional and friendly. He makes checking in easy and always makes sure my stay is comfortable.

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Helpful?
Thank alkrawczak
Management response:

Thank you so much for taking the time to leave us such an outstanding review. It is always great to hear such positive feedback from our guests and I am so glad that you enjoyed your stay with us. You kind words will be passed to Ricky as well. We look forward to welcoming you back soon!

Reviewed 1 week ago via mobile

I spent 4 nights here only because both me and my wife were treated extremely well by a gentleman at the front desk named Ricky Bell. He even showed us a great place to order food from and made sure we got our food right at the door. I have been to hotels pricier then this one and never received...

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Helpful?
Thank TimelineCity
Management response:

Thank you very much for such a wonderful review. I am sure Ricky was helpful & I will pass your kind words to Ricky. I am happy that you are satisfied with our customer services. We would be waiting to see you soon again. Thanks again for your business.

Reviewed 1 week ago via mobile

Front desk staff was rude and pushy. I was an inconvenience to him. He even shooed me off while looking for my confirmation number. Only one elevator functional and took a long time to get to and from the lobby.

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Helpful?
Thank merope693
Management response:

We apologize about the inconvenience you faced during your stay at our hotel. One elevator wasn't available because technician was doing the yearly overhauling. We are here to make sure that your stay is comfortable and our customer services is good enough to take care of every valued guest. We assure you that necessary actions will be taken to rectify...

Reviewed 2 weeks ago via mobile

The rooms are nice and neat; furthermore, the service here is great. The rooms are clean and the housekeepers do their job well. There is even a laundry room. The folks who work at the front desk are very helpful as well as informative. The Red Roof Inn is also less expensive than most hotels around Connecticut, so it is...

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Helpful?
Thank LESTER T
Management response:

We are so happy that you enjoyed all the aspects of your stay with us at Red Roof Inn - New Britain, we make sure that our valued guests get the best possible customer service and their stay is comfortable. Thank you for posting your review. We look forward to hosting you again soon.

Storrs, Connecticut
Reviewed 2 weeks ago

I enjoyed my stay last weekend at the Red Roof Inn with a great value for the accommodations. The front Desk Man , Daniel was very nice and got me checked in a little early so I could get settled in. Just a reminder for him to let me know when checkout time would be, as i didnt expect to...

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Helpful?
Thank bplanderman
Management response:

Thank you very much for posting such a nice review. I am sure Danial was able to help you and to fulfill your needs. We do offer our valued guests late check out, If you ask at front-desk while checking in. I will make sure that GSRs update every one about the checkout time. Thanks once again for your business.

Boston, Massachusetts
Reviewed 2 weeks ago

I gave this an "average" rating, but I really think it was below average. I usually stay at Hampton Inns (which have been excellent every time) when traveling, but there was not one in New Britain. The lobby experience was the first sign that this was an odd place: It was not very aesthetically welcoming. Then we had to sign...

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Helpful?
Thank leeannflute
Management response:

We regret to hear that you did not enjoy your stay with us. Back side doors are only intended to use in case of any emergency while evacuation process of building. I am sorry you didn't felt safe while you were at restaurant but this area is very secure and Police station is right behind of our hotel. Thank you...

Reviewed 2 weeks ago via mobile

Love how everything is being renovated in this hotel it still needs a lot of work but the staff is very friendly and accommodating especially Ricky Bell at the front desk. New paint in the rooms.new TVs . Like I said it is a work in progress

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Helpful?
Thank Tracy L
Management response:

Yes, we are trying our best to improvise everything including our service standards. Thanks for noticing and leaving an encouraging review for other guests. Looking forward to see you back.

Reviewed 2 weeks ago via mobile

The hotel is a basic hotel. The entry way, hallways, room needs some tlc. The room is clean and comfortable. The front desk staff was friendly and accommodating. It is in the heart of the city. It is close to shopping and restaurants.

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Helpful?
Thank Andy A
Management response:

Thank you for writing about your experience on TripAdvisor. We try our best to provide best services in economical prices. We also appreciate your mentioning our staff; they love reading about how they made a difference in your visit. We look forward to the chance to host you again soon.

Providence, Rhode Island
Reviewed 3 weeks ago

There has been a dramatic improvement since the first time I stayed at this motel. First, the staff has been well and properly trained. I will give kudos to both Ricky and Jessie, who were very attentive to my travelling needs and both went above and beyond to make my stay comfortable. Some of the pluses are the rooms are...

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Helpful?
Thank John A
Management response:

Thank you very much for taking time to leave us a review and pointing at some issues. We are already in a process of remodeling and going through a lot of changes and making this place better and comfortable to stay. People do stop by in parking lot to see someone who is staying in our property, to pick up...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
When you check in, check out our renovated rooms with New England-style décor. All rooms are spacious, modern, and quiet. Entertain yourself with in-room flat screen TVs, HD and premium cable channels, and free WiFi. All rooms come with a coffeemaker and a hair dryer. Selected rooms offer microwaves and refrigerator. Get energized in the fitness center, scratch items off your to-do list in the business center and host a meeting onsite with space for up to 200 colleagues. Our hotel is pet friendly and provides onsite coin laundry facilities. ... more   less 

Additional Information about Red Roof Inn Hartford - New Britain

Address: 65 Columbus Blvd, New Britain, CT 06051 (Formerly La Quinta Inn & Suites New Britain/Farmington)
Region: United States > Connecticut > New Britain
Price Range: $78 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof Inn Hartford - New Britain 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
La Quinta Inn & Suites New Britain Hotel New Britain
La Quinta Inn And Suites New Britain
La Quinta New Britain
New Britain La Quinta
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Hartford - New Britain staff and other travellers.
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3 months ago
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Questions? Get answers from Red Roof Inn Hartford - New Britain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay someplace else.”
 of 5 bubbles leeannflute, 9 Feb 2017 | Read review
“If you need a microwave and fridge, be sure to ask for it during booking.”
 of 5 bubbles johnaX6984YK, 31 Jan 2017 | Read review
“Accessibility to highways, restaurants , stores . quiet & really cleans”
 of 5 bubbles oliver7194, 16 Jan 2017 | Read review
“Superior King offers the work desk in room. Standard King does not.”
 of 5 bubbles cwiseman7755, 16 Dec 2016 | Read review
“Deluxe is the best room!”
 of 5 bubbles , 10 Dec 2016 | Read review
5 of 5