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DoubleTree by Hilton Hotel Norwalk

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DoubleTree by Hilton Hotel Norwalk
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803 Reviews from our TripAdvisor Community

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Showing 784: English reviews
New York City, New York
Reviewed 28 May 2016 via mobile

As a hilton member I must say echeckin was ok but the fact that i chose a room and then to be told the room i selected was not available that says alot. To then be put in a room they select for me hmm then to find out I had no fridge or microwave in my room. Doubletree I...

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Helpful?
Thank Ralphp24
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I am sorry we were not able to provide you with the room you requested. This is most often due to occupancy levels and room availability. We review reservation requests, especially those by HHonors members, on a daily basis so we can accommodate as many as possible. We recently installed new carpeting in all of our guest rooms and new...

Norwalk, Connecticut
Reviewed 27 May 2016

Recently I had to book a conference room for 300 of our employees at the Double Tree, I had the pleasure of working with Debra Pimentel the Catering Sales Manager. She went above and beyond to make our meeting run really smooth, going forward I will always have all of our company meetings here. The food was excellent and I...

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Helpful?
1Thank jamalaterra
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you so much for your kind comments about Debra and your meeting experience at our hotel. Your desire to hold all of your company meetings here could not be more greatly appreciated. We look forward to a long and mutually beneficial relationship. Thank you for writing!

Norwalk, Connecticut
Reviewed 26 May 2016

I recently held my daugther's quinceanera (sweet 15 B-day); all my guest and in special my daughter had a great time. Everything was taken care to perfection, the staff is awesome, they provided good service and were very friendly. I will definitely recommend this hotel and will plan to host our future parties there.

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Helpful?
Thank carmenalva1
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for choosing the DoubleTree by Hilton Norwalk to host your event and for taking the time to let us know how pleased you were with our services. Our friendly and caring staff is our most valuable asset so I am very thankful for your recognition of their efforts. We look forward to hosting more events for you in...

New York, United States
Reviewed 25 May 2016

What a lovely, welcoming staff. They met every single need we had graciously and with efficiency. Forgot a toothbrush? Done. Need to borrow our scissors to wrap a wedding present? Sure! Large group wants to go to a bar? Why not? Hell, we'll even stay a little late to get you there. Couldn't ask for a more accommodating hotel experience....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Westley T
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I don't think we could ask for a better review than the one you wrote! Thank you for so many nice comments about our people and the service they provided during your stay. I do hope you will be able to visit us again. Thank you for taking the time to share your experience with us.

The Villages, United States
Reviewed 25 May 2016

I am very disappointed with this hotel. Old hotel needs drastic updating. No refrigerator in the room. Beds need new mattresses. I could hear the people in the next room talking. Cookie was warm yet disgusting.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Barbara A
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

New York City, New York
Reviewed 25 May 2016

All was great, clean, comfy, great bar... But the best part was the chocolate chip cookies you get when you arrive... They are fresh and warm. The front desk was friendly and helpful...and they have coffee in the lobby that you a grab in the morning when your heading to a meeting.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dorian R
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

People just love our signature chocolate chip cookies and I am so pleased that you enjoyed this welcome treat. Thank you for all the nice comments about our staff, our rooms, and our bar atmosphere ...we hope to see you again soon!

Los Angels, United States
Reviewed 25 May 2016

This hotel was selected by my hosts. I read several reviews and was at first concerned about my stay there. I must say i was pleasantly surprised. The room was clean, carpets new, room updated, no bed bugs (as some had stated), staff was pleasant. The hallway was warm, but if they are saving electricity by not cooling all of...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Tim S
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for sharing your pleasantly surprising experience with us and for your positive comments about our hotel. We hope to see you again if you should visit the Norwalk area again.

Houston, Texas
Reviewed 24 May 2016

We stayed at the hotel this past weekend. The majority of our stay was perfectly fine. The staff was pleasant, the rooms were in good order, no complaints about any of that. However, on Sunday morning, we tried using the pool, which proved to be a problem. Apparently the hotel lets some local swim instructors do a swim school there...presumably...

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Helpful?
Thank eyrieowl
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for bringing the swimming pool issue to our attention. Please be assured that this matter will be addressed with the instructors involved. Our agreement explicitly states that hotel guests take priority and pool space must be yielded to them while lessons are taking place. I am sorry that this clouded what you described as a perfectly fine stay...

Buffalo, New York
Reviewed 24 May 2016

Overall, a decent price for a decent hotel. Big rooms, big bed, nice bathroom. Hallway smelled slightly musty. Receptionist forgot to give us a bag for the wedding party we were in, but that is the biggest complaint. Free parking.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank mc6208
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for your nice comments about your accommodations, but I do apologize for our failure to deliver your wedding party gift bag upon arrival. We appreciate the feedback so we can emphasize the importance of this detail when wedding party guests arrive at our hotel. Thank you for taking the time to write.

Sweetwater, Oklahoma
Reviewed 24 May 2016

Severly understaffed. The entire hotel staff needs to be re-trained on their job duties. HORRIBLE experience. The bartender did not know how to make mixed cocktails that were the advertised specials, she had to get a co-worker to make them. The breakfast buffet was cold. There was no host for the dining room on a Saturday afternoon. The front desk...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank sweetwaterruby
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I am sorry that we did not provide our usual level of service during your stay. As you can see from so many other comments we receive, this is not at all typical of the service we provide to our guests. However, your comments will be put to constructive use to show our staff the importance of consistency. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norwalk

Address: 789 Connecticut Ave, Norwalk, CT 06854-1615
Region: United States > Connecticut > Norwalk
Price Range: $137 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Priceline, Travelocity, Hotels.com and Cheap Tickets so you can book your DoubleTree by Hilton Hotel Norwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree - Norwalk Hotel Norwalk
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norwalk staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request King size bed! Great pillows!”
 of 5 bubbles TheElenaJay, 3 Jan 2017 | Read review
“do not stay here”
 of 5 bubbles BrianH458, 1 Nov 2016 | Read review
“Cookies very chocolatey. 8-)”
 of 5 bubbles 730charissec, 29 Sep 2016 | Read review
“Get an upper floor that faces the street. Backside overlooks some parking lot.”
 of 5 bubbles jds754, 21 Aug 2016 | Read review
“Our room looked over at the Costco parking lot - and it was quiet”
  • Nice shower
  • Comfortable beds
 of 5 bubbles LuckyLobsters, 3 Aug 2016 | Read review
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