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3.5
#2 of 7 hotels in Old Saybrook
Location
Cleanliness
Service
Value
The Quality Inn Old Saybrook (100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, Marketplace filled with soda, snacks, chips, ice cream and so much more and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Super friendly front desk, cleaning staff, etc. The room attendant even folded towels like a bow on the bed and like a flower in the restroom. Hotel is old and slightly worn but MOST importantly it is very clean. Beds are comfy and room had a coffee maker, fridge, microwave. Bathroom is small by today’s standards but nice and fresh and clean. Convenient to highway and things to do.
Like I said, don’t judge the book by its cover.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked as part of a baseball tournament (stay & play). Overall the property was clean. Our room seemed damp and had a stale smell. We went out to Walmart and purchased room air freshener. Housekeepping was friendly and did a good job. Bath room was ok and had been renovated but showing some wear. The fridge was big and worked great kept everything cold. TV in room had horrible alalog signal, picture was snowy. I asked front desk and was told "We have old tvs in that wing, they need replaced." The staff had a 3 page honor code for us to sign and was quick to charge my card the full amount at check-in, but slow to deliver the hospitality they charged me for. One team mom bought pizza for the kids and the only place available to eat was in lobby area. As kids cant go into the bar. We inquired to front desk about trash can for the 4 pizza boxs and the desk clerk told her to "carry trash back to your own room". We heard the previous weekend some kids pulled the fire alarm. Door 5 card reader broken had to walk around to get in building. Hot breakfast was scrambled egg and sausage patty, waffle maker. Toast, cereal, yogurt available.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were greeted in a very friendly manner after a busy holiday weekend. We waited a short while for a room to be ready even though we arrived 1 1/2 hours after the time we said we would arrive (late afternoon). The whole hotel needs a much needed refresh. The room and bathroom were clean. The furniture was old and scuffed with age. The bed mattresses were a bit odd like a memory foam that was too soft. The carpets everywhere in the building look worn and stained beyond rehab. However, again, the staff was friendly and accommodating.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moldy rooms… couldn’t wait to escape the room Not worth the $ Room locks are failing on doors preventing access to our room. Master key from staff also did not work …… what would happen in an emergency. These are the pass keys they provide to fire dept etc. While we waited for maintenance to figure out a way back into our room another guest had the same issue.
A very tired property with friendly and helpful staff but avoid this property. Any roadside motel would be of equal quality .
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip:Avoid staying in them
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fall 2021 We have stayed at Quality Inns around the nation and this one is the worst of the lot.
Overall, the hotel is old and in desperate need of a major upgrade. An older building is acceptable if properly maintained and above all kept clean. Think of all the iconic hotels around the world. Unfortunately, this Quality Inn was not clean. Common areas like the lobby were fine but the elevators were filthy and the hallways often had trash sitting unattended.
The front desk staff seemed indifferent, and lazy and there was an older blond woman (Kathy) who was just plain rude. Each time I passed her by, not once did she bother to look up, greet me or show even a scintilla of interest. She should instead be working in front on a computer in the basement.
Breakfast consisted of the lowest quality food possible. There was inedible, industrial grade instant eggs, cheap cereals and other assorted junk. Yes, the breakfast is free but for what the rooms now cost, the meal is decidedly Not free. For breakfast, go instead to the “Tea Kettle” in town for a great experience.
Our room appeared clean however, the shower drain was clogged with hair and would not drain properly and the sink also drained very slowly. Our TV had static on all channels (like an old antennae). We called the front desk and were told that maintenance would get right on it. It was never fixed. We finally gave up and spent the evenings reading.
This hotel is a one star thinking it’s a four star. As of this writing, this Quality Inn expects 219 per night. Save your hard earned money and stay at a real four star hotel. This one is a loser.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect hotel for long weekend getaway. Room was clean and spacious. Joe Appi and the whole front desk especially Lei were friendly and made us feel like valued guests the moment we checked in. Lei also recommended restaurants and must see places to visit during our stay which made our trip more memorable. Will definitely be visiting Old Saybrook and your hotel again.
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Date of stay: June 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoeAppi, General Manager at Quality Inn Old Saybrook - Westbrook
Responded Jul 2, 2020
All of us here at the Quality Inn would like to thank you so very much for taking a moment to review our hotel. During these tough times, my staff has been working extremely hard to keep the hotel clean and safe for our guests and it is great to hear that we have given you the kind of service you expect when staying with us. So glad Lei was able to give you some recommendations while visiting our wonderful town of Old Saybrook. We do hope that next time you are in the area you decide to stay with us again. As always, thank you for being a valued guest! Joe Appi General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In Old Saybrook for a wedding. Snowing heavily on trip there. Parking lot and grounds were completely plowed and shoveled, and kept that way. Room very spacious with a terrific king mattress. Staff was outstanding and very friendly. Joe the manager seemed to always be around. Salt water pool was a first for us. It was excellent. Crystal clear water, and without the stink of chlorine found in usual hotel pools. Breakfast was excellent. You can taste the eggs were real, not from a box. We will definitely be back!
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Saw several rooms of family and friends. Not a bad one in the bunch.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JoeAppi, General Manager at Quality Inn Old Saybrook - Westbrook
Responded Jan 30, 2020
HI John - Thanks so much for taking a moment to review the hotel. All of us here at the Quality Inn would like to thank you for sharing your experience with Trip Advisor. The staff works very hard to ensure everyone has a great stay. We are also thrilled you enjoyed the Pool and the free hot breakfast. We do hope you visit us in the summer as the hotel and Old Saybrook is so very different in the summer! Thanks again, Joe Appi General Manager and staff!
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The room was larger than some and the staff was quite pleasant, but there were several things that pointed to poor cleaning and upkeep. When we arrived we found a used up on the a/c and another cup as well as an empty water bottle under the bed. There was a piece of wrapped hard candy on the stairs that stayed in place for the 4 nights we were there. The furniture showed some wear and the bathtub did not drain well. I was pleasantly surprised to find a refrigerator and microwave in the room which was not mentioned on the hotel website. The breakfast was acceptable, but other hotels have recently provided a slightly better selection.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Many rooms are near the highway which can be noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My wife and I were guests at the hotel as it was near a family memorial service. Wanted to see the Olympics on Tv The tv in our room was only on Dish analog and the channels featuring the Games were not available, but their small lobby.
Why was it available there and not in guest room?
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place is a dump! The bathroom smelled like sewer gas (room 108), nothing was plugged in and we had to take bulbs from 1 lamp to another. Coffee pot was missing a part. Afraid to walk on the carpet, as it felt wet but was just dirty. Had to wake up the night /early morning clerk, when we left, who just said, ok you are good. Ad states it’s by scenic water….that’s a big no! I-95 is the only view from front, our view was the large back parking lot.! Plus because this was August, the price was relatively high…$380. For 2 nights
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Old Saybrook area.
PRICE RANGE
C$145 - C$197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort hotel old saybrook, comfort inn old saybrook, old saybrook comfort inn
FORMERLY KNOWN AS
Comfort Inn
LOCATION
United StatesConnecticutOld Saybrook
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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