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Heritage Hotel

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394 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Mamaroneck, New York
Reviewed yesterday NEW

Every time I go to this hotel I am greeted with warmth and feel very welcome. The check-in was smooth (I was greeted with smiles and a warm cookie). The room was comfortable and clean. Took exercise classes and swam in the pool (didn't need to pay extra for these). It is nice with kids because they have a small...

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Helpful?
Thank travelerN5153RA
Reviewed yesterday NEW

Had a wonderful stay at the Heritage! The front desk personnel were friendly and accommodating. The room was spacious. And if your into fitness, their fitness center was top notch for a hotel. I was very impressed! Would definitely stay again!

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Thank Christine P
Waterbury, Connecticut
Reviewed 3 days ago NEW

I had a wonderful stay at Heritage! Was greeted by Patrick at the front desk who gave me a room overlooking the golf course, and was able to get me a mini fridge in my room (all you have to do is ask). The room was extremely clean, had access to the pool and hot tub which was extremely relaxing!...

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Thank lo1nes9
Reviewed 3 days ago NEWvia mobile

I stayed at this hotel for three nights and I was not impressed with the accommodations. As a frequent traveler (6x/month) I have seen many levels of hotels, however the Heritage was one of the worst. While the lobby, gym and common areas are above average the rooms and housekeeping staff are subpar. When we arrived in our room (296)...

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1Thank Vw2410
Stony Brook, New York
Reviewed 3 days ago NEW

Returned to Heritage Hotel this past weekend for a relaxing weekend. Patrick at the front desk checked us in and was very polite. He gave us a room overlooking the river which was very nice. Had dinner in the Tavern and the food and service were great. Look forward to coming back!

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Thank Jordana R
New York
Reviewed 5 days ago NEW

I guess I will start with the positive. This hotel, although an older building, has a beautiful lobby, great fitness gym, nice indoor pool and the food in the Tavern was very good. It stops there. The customer service at the desk is non existent. We were pushed aside because they had a large group checking in and I guess...

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1Thank travelgirl824
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize for the difficulties you experienced during your stay with us, as that is not the level of service we expect to provide to our guests. We did not charge you for your stay with us. Please do not hesitate to contact me directly with...

Woodbury, Connecticut
Reviewed 1 week ago

We "Surprised" my husband with a 20 year Wedding Anniversary/Vow Renewal Party! EVERYONE from Jennifer and Chris in Catering to the Ladies at the front desk, could not have been nicer! Even with the changes I kept making they never complained and the day AND THE FOOD was awesome!! Some family members stayed over night and the rooms were HUGE...

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Thank lastboyz
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage and congratulations on your anniversary and vow renewal! We are honored you shared such an important day with us. I will pass on your compliments to the entire team. Thank you again and all the best, Scott

Vermont
Reviewed 2 weeks ago

The downstairs fire was nice but our room was grim. It wasn't really furnished and the window was tiny. Very loud hotel sounds -- pipes, water, heat. I can't help but wonder if we were given one of the older rooms because we booked on priceline. Charm and comfort were in short supply

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Thank VermontMoxie
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize if your accommodations were not up to your expectations. We strive to offer true hospitality to each of our guests, and I am sorry if we did not reach that goal during your stay. Please do not hesitate to contact me if you need...

Freeport, New York
Reviewed 2 weeks ago

This facility has a state of the art fitness center with an indoor salt water pool available to guests at no additional charge. (There is also an outdoor pool w/ deck open in warmer weather.) The casual pub on site serves a wide variety of well prepared bar snacks and meals. Service is friendly and efficient. The facility has a...

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Thank roamin2014
Florida
Reviewed 3 weeks ago

Our suite had no fridge, microwave, or coffee but had a coffee maker. I informed the front desk and was told there was not enough of them to go around but would see what they could do. As for the coffee issue was informed there is coffee in the gym, and lobby at 7am. After four days asking twice nothing...

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2Thank Excitejax
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize for the experience you had with us; that is not the level of service we expect to provide to our guests. I will review your comments with our front desk team as part of our ongoing training procedures and we will be adding microwaves...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488-3866
Region: United States > Connecticut > Southbury
Price Range: $146 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“What ever extras you need, just ask”
 of 5 bubbles lo1nes9, 6 Dec 2016 | Read review
“River view was great”
 of 5 bubbles J0rdanaR, 6 Dec 2016 | Read review
“Only difference between a regular room and a suite is a slightly larger sitting area.”
 of 5 bubbles travelgirl824, 4 Dec 2016 | Read review
“First time at the Hotel. We had adjoining rooms and they we're VERY big and clean! Indoor pool, restaurant and pub on the first floor too!”
 of 5 bubbles lastboyz, 2 Dec 2016 | Read review
“Rooms over the pool area I'm told are the best.”
 of 5 bubbles Excitejax, 14 Nov 2016 | Read review
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