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Worst Marriott customer service I have seen in years. Between being moved between here and Marriott Orange because of “septic problems”
and just plain rude everything at Merritt, I am glad I will be back at the Omni tomorrow night!
I can’t get any work...More
Thank Jennifer H
Response from Richard P, General Manager at Trumbull Marriott Merritt ParkwayResponded yesterday
Thank you for your comments. I was very disappointed to learn of your poor experience. This clearly is not common practice of our hotel. I assure you I will share your feedback with my team for corrective measures going forward.
I hope you...More
When I made the reservation I asked that the sheets were fresh for the pullout bed. When we got to the room, there were no sheets for the bed....but that was nothing compared to the blood stains on the pullout bed mattress. We asked to...More
This is an excellent property. It is located near restaurants and shops nearby. The lobby is large and inviting. The surrounding grounds are very quiet. The staff is friendly and helpful. My spacious room on the top floor was very large, clean, and quiet, with...More
Very nice hotel with lots of amenities i.e. pool, great concierge lounge, exercise room, etc. The ONLY negative is the lack of quality TV selection - this is a common theme at Marriott's, not their sister hotels because may Residence Inns have good selection especially...More
This hotel looks classy but the rooms are outdated and mine wasn’t clean- contact lenses left on the night stand, used laundry bag in the closet. When I checked in I was placed on the concierge floor (there are 2). Now whenever I stay at...More
Thank Sasha W
Response from Richard P, General Manager at Trumbull Marriott Merritt ParkwayResponded 12 October 2017
Thank you for your feedback. I am disappointed and embarrassed that you had this experience. It is our goal to ensure our guests have a clean comfortable room and are treated with top level customer service. It's clear from your comments we failed to deliver...More
US$116 - US$309 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Trumbull Marriott Merritt Parkway Hotel Trumbull ,