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All reviewsmohegan sunfront deskcoast guard academyfree breakfastspring hillstrip malloatmealchuck e cheesebed areasitting areahot and cold itemsnew londonminute driveconvenient locationthe breakfast areamake your own waffleseasy drive
I like the Spring Hill Suites. Nice comfortable room with extra space than a normal chain hotel which is what we got. What I didn't expect was a level of service that went beyond helpful. When I check in I usually ask the person on...More
Response from John G, Owner at SpringHill Suites Mystic WaterfordResponded 2 weeks ago
Thank you for taking the time to let us know about the great time you had at our hotel recently. I couldn't wait to share your comments with our team this morning at our daily meeting. We love the area that we live in and...More
This is another great affordable Marriott to stop at whilst traveling the east coast. Far enough off the I-95 to be quiet but surrounded by plenty of restaurants and amenities. Highly recommend this for you over night stay.
I stay in a lot of "low-end" hotels and would definitely put this in the top 20% of the pack. While the food/room was only average, the service was exceptional. Normally, staff at these hotels are rude and impolite, but I met the nicest employee...More
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 4 weeks ago
Thank you for taking the time to give us valuable feedback about your recent stay. I am going to share your comments with our team tomorrow at our morning meeting. We hope that you will stay with us again when you are back in Eastern...More
I was happy with this stay. Nice room size, clean, comfortable, free internet, breakfast. What's not to like. One thing I like about SpringHill Suites is there is plenty of room and a kitchenette if needed. Just off I-95, near New London.
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 24 December 2017
Thank you for taking the time to leave us feedback about your recent stay. There are so many great things to do in Eastern Connecticut we hope you will come back and visit us again real soon.
Room heat and air was a mess!
Either full heat or full air! Complained to front desk who was apologetic, and sent repair technician but fundamentally poor system! Stayed in room 117, corner room avoid if at all possible!
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 25 November 2017
Thank you for taking the time to leave us feedback about your stay. I am sorry that you had problems with the rooms PTAC Unit. I am going to review it with our maintainence department this weekend.
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go... More
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go out of their way to help you. They have all kinds of directions to any attractions around the area, there is a mall right down the street and plenty of places to eat as well. The Mystic Village is about 10-15 minutes from the hotel, check with the hotel because they had discounts to the Aquarium one time that I was there if you wanted to go. John is one of the Managers there and he is wonderful and a really nice guy as well as the rest of the staff. In fact I am going there 9/23 for two nights and again in Oct. and probably Nov. we always enjoy our stay at his hotel. Hope this helps.
Response from WHGGuestService | Property representative |
Thank you for sending us a question!
- Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than... More
Thank you for sending us a question!
- Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than that depending on your schedule.
- We do not currently offer a shuttle service to Mohegan Sun. There are a number of taxi services in the area that would be available as an alternative.