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SpringHill Suites Mystic Waterford

239 reviews
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Traveller (57)
Room & Suite (36)
Dining (5)
Overview
  • Excellent33%
  • Very good46%
  • Average16%
  • Poor4%
  • Terrible1%
Travellers talk about
“mohegan sun”(20 reviews)
“front desk”(51 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Rooms
Mar. 8Mar. 9
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1 room, 2 adults, 0 children
Standard Room
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Reviews (239)Write a Review
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Traveller rating
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104
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4
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LanguageEnglish
81
104
38
10
4
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All reviewsmohegan sunfront deskcoast guard academyfree breakfastspring hillstrip malloatmealchuck e cheesebed areasitting areahot and cold itemsnew londonminute driveconvenient locationthe breakfast areamake your own waffleseasy drive
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1 - 5 of 237 reviews
Reviewed 2 weeks ago

I like the Spring Hill Suites. Nice comfortable room with extra space than a normal chain hotel which is what we got. What I didn't expect was a level of service that went beyond helpful. When I check in I usually ask the person on...More

Thank alexanderiathegr2018
Response from John G, Owner at SpringHill Suites Mystic WaterfordResponded 2 weeks ago

Thank you for taking the time to let us know about the great time you had at our hotel recently. I couldn't wait to share your comments with our team this morning at our daily meeting. We love the area that we live in and...More

Reviewed 3 weeks ago via mobile

This is another great affordable Marriott to stop at whilst traveling the east coast. Far enough off the I-95 to be quiet but surrounded by plenty of restaurants and amenities. Highly recommend this for you over night stay.

Thank stewart_mchugh
Reviewed 17 January 2018

I stay in a lot of "low-end" hotels and would definitely put this in the top 20% of the pack. While the food/room was only average, the service was exceptional. Normally, staff at these hotels are rude and impolite, but I met the nicest employee...More

Thank MaximusYork
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 4 weeks ago

Thank you for taking the time to give us valuable feedback about your recent stay. I am going to share your comments with our team tomorrow at our morning meeting. We hope that you will stay with us again when you are back in Eastern...More

Reviewed 26 November 2017

I was happy with this stay. Nice room size, clean, comfortable, free internet, breakfast. What's not to like. One thing I like about SpringHill Suites is there is plenty of room and a kitchenette if needed. Just off I-95, near New London.

Thank bikerguy516
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 24 December 2017

Thank you for taking the time to leave us feedback about your recent stay. There are so many great things to do in Eastern Connecticut we hope you will come back and visit us again real soon.

Reviewed 24 November 2017 via mobile

Room heat and air was a mess! Either full heat or full air! Complained to front desk who was apologetic, and sent repair technician but fundamentally poor system! Stayed in room 117, corner room avoid if at all possible!

Thank finleyjj
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 25 November 2017

Thank you for taking the time to leave us feedback about your stay. I am sorry that you had problems with the rooms PTAC Unit. I am going to review it with our maintainence department this weekend.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$102 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$102 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Add Photo Photos
Traveller (57)
Room & Suite (36)
Dining (5)
Pool & Beach (5)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Lori B
2 March 2017|
Answer
Response from Carl V | Reviewed this property |
Probably not. My suggestion is to talk to the Manager, as she is quite helpful as to suggestions.
0
Votes
tonigirl72
14 September 2016|
AnswerShow all 5 answers
Response from Agent709 | Reviewed this property |
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go... More
0
Votes
bonz15
6 October 2014|
AnswerShow all 3 answers
Response from WHGGuestService | Property representative |
Hi Bonz15! Thank you for sending us a question! - Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than... More
0
Votes
Room Tips
"upper floors away from elevator"
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"Free breakfast and Wi-Fi"
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"It is quite soundproof, but you can ask to be place as far as possible from the main road"
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"Ask for a higher floor in a corner. I'd assume they would be quieter.."
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