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I called a few days ago and asked to speak to someone in sales. I was placed on hold forever and hung up! I called back, talked to a lady by the name of Lilia and was spoken to pretty rudely as she was very...More
We ran into a problem with another hotel and last minute needed rooms and the Crown Plaza was very accommodating, staff was respectful and understanding! They made sure our 10+ rooms were all together as best they could. Rooms very updated and clean. Front desk...More
We stayed in this hotel for two nights during Thanksgiving weekend. Evening staffs are very friendly during check in. Rooms are clean enough. It is about 20-25 minutes from Longwood gardens and 20-25 minutes to Philadelphia. There are a few Target stores and other department...More
Not the cleanest hotel but it did the job for two days. When we first arrived I noticed that the hotel needed some updating. Upon arriving to the room I noticed that the walls were dirty, the paint was peeling off the doors and the...More
Date of stay: October 2018
Thank tiara j
Response from IHGService, Guest Relations Manager at Crowne Plaza Wilmington NorthResponded October 22, 2018
Hi tiara j,
Thank you for the honest review. I was concerned to see that you had some issues with the overall cleanliness and condition of our rooms particularly with the walls, paint, and carpet among the others. I understand this must have been inconvenient...More
The first impression was good:an extremely friendly person checked me in.
The elevator is a very slow one, and only one of the two seems to work. Since the elevator is slow, and it is free exercise, I decided to take the stairs down. This...More
Date of stay: September 2018
Response from IHGService, Guest Relations Manager at Crowne Plaza Wilmington NorthResponded October 1, 2018
Thanks for choosing us and for taking the time to post a review. I am happy that you found our staff commendable and our property clean. On the other hand, I am sad that you faced some challenges, the condition of the elevator,...More