This could be a nice place but seems to be neglected and forgotten over the last couple of years. It needs some money put in it for renovations and maybe some better management by the owner. No matter how old a hotel is it can still be clean, grass cut, parking lot clean, etc. It is overpriced in the season for the product, service and amenities that you receive. There is going to be a new property opening up down the street so they better get it together. Breakfast seems to get more stingy and basic year after year. Hopefully they get it together or they will get their lunch handed to them when the new property opens up down the street.
I always choose this hotel when we head down to Sports at the Beach. The place needs some work but overall it is clean. They stopped the "you can't fill your cooler up with our ice thing" finally. The front desk person that always seems to be there is a bit odd but means no harm. Breakfast is only so so but the price of the hotel is good for what you get.
This was our third stay and our last stay at the Atlantic Inn in Millsboro, DE. We were not thrilled by the flies that were out in front of the entrance to the rooms nor were we thrilled by the downed Wi-Fi with no one being able to improve the connection. The worst part was the lack of professionalism and customer service by the manager, Marcy, when we brought these concerns to her. We had to tether our mobile data in order to do work on our laptops which took us over our plan. When I asked if they would consider a partial refund to cover our mobile data overage I was told by the manager that I should've told them we needed Wi-Fi and that they would have given us a room with better reception. Wi-Fi is a standard amenity... you don't specify that you need Wi-Fi. Then to blame the customer for the situation is absurd! Marcy, the manager, also said it was Viacom's fault that the internet's service is so bad. What kind of leadership continues to blame others and customers for their failures? I asked to speak to the owner who did not want to speak to us but relayed the message to the staff to tell me that no refund will be made and that Wi-Fi is an amenity only and so they are not held responsible if there is no Wi-Fi during a stay. I'm at a loss for words as to how tone-deaf a hospitality business can be and for their lack of business acumen! Instead of listening to my concern I was immediately told no refund would be given and that it wasn't their fault that the Wi-Fi was out. A better approach would have been to first listen to the PAYING CUSTOMER and acknowledge that it was not ideal for us to not have Wi-Fi and that they will make an effort to rectify the situation soon for other PAYING CUSTOMERS and that though we can not refund a portion of your stay due to the loss of your mobile data we would like to offer you this ____________ instead knowing that this is your 3RD STAY WITH US. Then, leave it up to us to take or leave the offer. We might have been happy with the offer or not but NO OFFER screams WE ARE IN IT FOR THE MONEY AND NOT FOR BUILDING A LASTING BRAND! As another reviewer said, you get what you pay for.…
Not worth it. The entire carpeted floor was damp, beds were very uncomfortable and the walls were PAPER THIN. We could hear the next door person’s phone alarm clearly and it woke us up, so not a place for sensitive sleepers or families. Usual basic hotel amenities; TV, fridge and microwave. Shower was very weak. Breakfast was stale cereal, oatmeal packets and pre packaged muffins. Just not worth the price.
We stayed here because they are dog friendly and didn't have dog weigh restrictions like other hotels/motels. Friendly staff, clean rooms, nothing fancy, but I like you can park right outside your room. Close to lots of activities.