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Fairfield Inn & Suites Wilmington New Castle

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Traveller (70)
Room & Suite (27)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Golf Course
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
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101Reviews
86Photos
4Q+A
14Room tips
Traveller rating
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Popular mentions
At 2:30am my room door flies open and someone walks in. Went to grab the phone to call 911 and it has a dead battery. Called the front desk and the girl laughs and said somehow they thought my room was vacant and issued it to someone else. She thought the situation was funny. Do
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Horrible experience...poor customer service. I checked in Dec 31st. Hotel was beautiful but beds were hard and I spend all night tossing and turning. Requested a new room early that morning since I wouldn't be able to spend another night in that bed. Front desk person wasny
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Response from FairfieldSuitesDE, Manager at Fairfield Inn & Suites Wilmington New Castle
Responded 3 weeks ago
Dear Odalys, Thank you for taking the time to share your valuable feedback. My name is Dhruv and I am the Assistant General Manager at the Fairfield Inn & Suites Wilmington New Castle. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. You booked your reservation with expedia. I am sure that you understand that ALL expedia reservations are non cancellable after the time of booking. Since expedia had charged us for the two nights, we were unable to refund you for the second night. For your future reference, you should contact expedia for any reservation changes if you continue booking your reservations with expedia. We had send you the receipts to assure you that you were charged correctly. Please let me know if you have any questions and or concerns about the receipt you were provided. I can assure you that here at Fairfield Inn & Suites, we strive to offer our guests a comfortable and relaxing stay at our property. It is unfortunate that we were unable to offer you the same experience. Sincerely, Dhruv Assisant General Manager Fairfield Inn & Suites dhruv.jani@marriott.com (302)777-4700
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I spent two nights here recently and had no issues whatsoever. The check-in process went smoothly, as did checking out. The staff was friendly and helpful. The location is great, with easy access to the highway.
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Hotel was fine. Nothing to it. Four walls and a bed but the outrageous thing was they charged me a $250 Smoke cleaning fee that just appeared on my credit card a few days later. Here's the kicker: I DON'T SMAKE!
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Response from FairfieldSuitesDE, Manager at Fairfield Inn & Suites Wilmington New Castle
Responded Dec. 12, 2018
Dear Mr Hunt, I am delighted to hear that you found our hotel to be a clean and comfortable property. I am sure no one would like to see a $250 smoking fees being charged to their card. However, we are a non-smoking property, and we have each guest sign acknowledgement of hotel policy form upon check in. Once your late check out was approved, the housekeeper who I had assign to clean your room reported very strong cigarette smoke smell in your room. This report was then verified by our room inspector and I. Thus, we had to charge you smoking fee for smoking in a non-smoking room. Regards
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Stayed this past weekend while visiting family. The morning and evening staff were equally friendly. The hotel and the rooms/bathroom were clean. The room was ready on time, beds were comfortable and the Television offered plenty of free movie channels. Only complaint was the
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There are a number of restaurants near us that are open on Easter. Jessops Tavern is having a special Easter menu. They are about 8 minutes from us by car and located in old New Castle. There is also the Dove Dinner which is less than 5 minutes from us right off Route 13.
0 votes
Do you take well behaved dogs?
Unfortunately we do not allow dogs at this location.
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"Beware.. They will charge you $250 for smoke cleaning even when you don't smoke!"
"Comfortable beds, clean rooms"
"Backside Rooms face private homes, grass cut season Lawn Mowers and Leaf Blowing can be very noisy."
"All the rooms are excellent but the least desired are on the first floor."
"Don't arrive late at night"
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PRICE RANGE
US$120 - US$227 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Fairfield Inn & Suites New Castle
LOCATION
United StatesDelawareNew Castle
NUMBER OF ROOMS
72
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