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The rooms were awful, smell really bad,, carpet was nasty. I sat in my coat on the bed until i found another hotel! I still have the chills from this place! Nasty! The wall had splashed of something on it, the ceiling had watermarks, the...More
Review collected in partnership with Ramada
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Good location. Excellent staff who were very helpful.
Room and bathroom were clean. Breakfast was reasonable and was helpful to have especially if you are in a hurry in the mornings. Overall it was a good experienceMore
2 Thank Meera A
Response from Michael G, General Manager at Ramada Newark/WilmingtonResponded 22 July 2017
Thank you for taking the time to review our hotel. We value guest feedback, and are pleasure to learn the service provided to make you stay pleasant was appreciated by you and your family. We like to provide options for breakfast and we are happy...More
US$78 - US$132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Business Hotel in Newark
Non-Smoking Rooms ,
Number of rooms
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I understand that the front desk agent broke the latch on the door to gain entry due to the door lock not working. There was no charge for the broken latch. The room you occupied (room 140) had to be placed... More
I understand that the front desk agent broke the latch on the door to gain entry due to the door lock not working. There was no charge for the broken latch. The room you occupied (room 140) had to be placed out of order for several days due to the strong smoking odor. This room had to be stripped and deep cleaned to remove the smoking smell. When I reviewed the housekeeping reports for December 31, 2014, I also read that the Room Attendants found cigarettes in the trash bins and reported this to the Supervisors. The deep cleaning process to remove smoking odors from a guest room can take up to five days and does not always guarantee the complete removal of the smoke odor. The most minimum smell of smoke in a guestroom can deter a non smoker from occupying this room. In the case of a sold out night when we have no other room available this issue could cause the inconvenience of another guest having to relocate to another hotel. We place a bright red “no smoking” sign on the desk and in the bathroom of each guestroom. Upon arrival each guest must sign and acknowledge the “no smoking” policy on the registration card. The registration card states that a fee of up to $250 is charged for smoking in a guestroom. Unfortunately, due to the time and additional cost involved the $250 smoking fee is non refundable charge.