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We chose this hotel because we were there for a family reunion and we would be there for a few days it had a suite which gave us more room. I only which we had went with second choice . the rooms were nicely decor...More
Thank Elizabeth L
Response from Lee S, Front Office Manager at Sheraton Suites Wilmington Downtown HotelResponded 2 October 2017
Thank you for your response. I am sorry to see the experience you had was less then desirable during your stay. I will be following up with all the departments involved to see where the miscommunication came from as to why there was not service...More
The suites are big but impractical unless you have kids/people wanting to lounge in the room. Definitely aging a bit. Parking a hassle but typical for Wilmington. Service is average. Club lounge is decent. 100% average.
Response from Lee S, Front Office Manager at Sheraton Suites Wilmington Downtown HotelResponded 23 September 2017
We stayed here for a few nights to attend a wedding weekend. Check in was easy, and all staff we encountered were helpful. The room was very nice - exceptionally large, king bed and bathroom off in a separate area, kitchen area with sink/fridge/microwave, sitting...More
Stayed here for 3 days on a business trip. The hotel is dated and shows its age. The rooms are definitely huge. There is a refrigerator, microwave and a restaurant on site. Free parking in the basement. Staff is friendly. There is a shuttle service...More
Thank Anith R
Response from Lee S, Front Office Manager at Sheraton Suites Wilmington Downtown HotelResponded 2 September 2017
Thank you for your response. I will defiantly follow up with the appropriate departments to make them aware of your concerns. I am thrilled to hear that the staff was friendly. Again, I do apologize about your stay and hope you will consider us in...More
Checked in with my family and prepaid $102 for 1 night through Expedia. Inserted my chip card for incidentals and it beeped to tell me to remove it. The woman checking me in said it didn't register and asked me to do it again. I...More
Thank Shannon R
Response from Lee S, Front Office Manager at Sheraton Suites Wilmington Downtown HotelResponded 1 September 2017
Thank you for feedback. I would ike to apologize for the experience you received during your recent stay. It seems like we could have solved the problem instead of letting it go unsolved and we failed to do so. We will certainly use...More
US$119 - US$221 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
Non-Smoking Rooms ,
Number of rooms
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Response from JAnderton | Reviewed this property |
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can... More
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can keep the package in the room before you check in so it awaits your arrival on your desk ;)