The St. Regis Bal Harbour Resort
9703 Collins Avenue, Bal Harbour, FL 33154
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Avg. C$2,146 /night, 3/20 - 3/21
C$3,143
per night
C$2,475
per night
C$1,806
per night
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About
#2 of 4 hotels in Bal Harbour
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to Miami's Best Address! A Forbes Five-Star and AAA Five Diamond Hotel for its ninth consecutive year, The St. Regis Bal Harbour Resort is an enclave in the exclusive Bal Harbor Village. The resort is located on the edge of the Atlantic, just 15 minutes north of South Beach, and features 214 guest rooms with breathtaking ocean views. Located directly across from the Bal Harbour Shops, one of the world's most renowned shopping destinations, guests can access over 100 designer boutiques from the most coveted luxury brands.
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Property amenities
Free internet
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Fitness classes
Personal trainer
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Kid-friendly buffet
Kids' meals
Outdoor dining area
Poolside bar
Tennis court offsite
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, French, Spanish
Location
9703 Collins Avenue, Bal Harbour, FL 33154
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Miami Intl Airport
19.4 km•
See all flights
Fort Lauderdale-Hollywood International Airport
20.7 km•
See all flights
Rental Cars
35 Restaurants
within 0.5 kilometers
Reviews
4.5
2,728 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in Bal Harbour, The St. Regis Bal Harbour Resort offers a stay marked by a vibrant atmosphere and luxurious amenities that have earned it high marks from many guests. Reviewers often highlight the spacious rooms and live music, complemented by stunning ocean views.
While the service has garnered mixed reviews, ranging from commendable friendliness to disappointing responsiveness, the hotel's cleanliness generally impresses, despite occasional lapses in maintenance. Guests have called out the comfortable loungers and attentive beach service, although some warn of high prices and unexpected charges.
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Lavish
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Detailed Reviews
The St. Regis Bal Harbour is an absolute gem where every detail has been thoughtfully crafted for an unforgettable stay. From the moment we arrived, the ambiance and attention to detail were impressive.
The beach experience was truly exceptional. Soft, clean sand, the gentle ocean waves, and comfortable loungers made it the perfect setting for relaxation. Everything we needed was provided, from plush towels to private changing areas. We ordered non-alcoholic mojitos without sugar, and they surprised us with delightful sugarcane sticks, which added a nice touch to the drink.
Our lunch at the hotel was just as outstanding. We each ordered a salad, and the quality of ingredients, the flavor combinations, and the dressing were all superb.
The St. Regis Bal Harbour is truly a place where luxury and comfort come together for an exceptional experience. We already want to comeback!
The beach experience was truly exceptional. Soft, clean sand, the gentle ocean waves, and comfortable loungers made it the perfect setting for relaxation. Everything we needed was provided, from plush towels to private changing areas. We ordered non-alcoholic mojitos without sugar, and they surprised us with delightful sugarcane sticks, which added a nice touch to the drink.
Our lunch at the hotel was just as outstanding. We each ordered a salad, and the quality of ingredients, the flavor combinations, and the dressing were all superb.
The St. Regis Bal Harbour is truly a place where luxury and comfort come together for an exceptional experience. We already want to comeback!
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Date of stay: November 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Find Arnold—he is all about excellence and makes your experience professionally incredible!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, General Manager at The St. Regis Bal Harbour Resort
Responded Nov 3, 2024
Dear happyoulove, On behalf of our associates, thank you for the generous review. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at The St. Regis Bal Harbour Resort. Sincerely, The St. Regis Bal Harbour Leadership Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Used a lot of Marriott points for a 5 night stay for my 40th birthday. Hotel is amazing, super luxurious. Rooms and balconies are large with beautiful views of the ocean. Hotel upgraded us to a nicer room on a higher floor, and provided a complimentary bottle of wine with a platter which was a nice touch. Everyone says hello and the general feel of the hotel is very high end. Bottles of water were basically unlimited (many given by housekeeping or you could ask at the pool or front desk). Hot coffee is provided downstairs until 10am. Housekeeping was very attentive and there was nightly turndown service. The couple of issues were:
1) No towels or service after 6pm by the pool. I get that service closes down, but how hard would it be to have some towels by the pool after 6pm, even self-serve. We saw person after person ask about this, and it seems like a very easy fix.
2) Resort fee. If you're charging $1K minimum for this hotel, drop the $50/day resort fee for things nobody uses. To me, resort fee screams money grab and takes away from the luxury feel of the hotel.
I'd give this hotel a 4.5 overall based off price, and fixing the few issues above would bring it up to a 5. Would definitely return.
1) No towels or service after 6pm by the pool. I get that service closes down, but how hard would it be to have some towels by the pool after 6pm, even self-serve. We saw person after person ask about this, and it seems like a very easy fix.
2) Resort fee. If you're charging $1K minimum for this hotel, drop the $50/day resort fee for things nobody uses. To me, resort fee screams money grab and takes away from the luxury feel of the hotel.
I'd give this hotel a 4.5 overall based off price, and fixing the few issues above would bring it up to a 5. Would definitely return.
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, General Manager at The St. Regis Bal Harbour Resort
Responded Jul 6, 2022
Dear yoshapman, It was such a pleasure to be a part of your 40th birthday. We appreciate you mentioning the details that made your stay perfect, including your room upgrade and a complimentary bottle of wine with a platter. From start to finish, our meticulous staff works to ensure our guest's special day is flawless. We also welcome feedback that includes what you did not like. We are always seeking to improve our guest experience; therefore, we are grateful for every comment. Thank you for choosing The St. Regis Bal Harbour Resort and for leaving your review. We wish you all the best in the upcoming year, and we look forward to celebrating with you again soon. Sincerely, Kashmira Maneckji Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We had the absolute pleasure of being cared for by Giordan Freitas, and we cannot say enough about the exceptional service we received. From the moment we arrived, Giordan was incredibly attentive, ensuring every detail of our stay was perfect. His deep knowledge and expertise made every experience seamless, and he consistently went above and beyond to make us feel special. Whether it was anticipating our needs, offering personalized recommendations, or handling requests with care and efficiency, Giordan exceeded all expectations. His hard work and dedication truly made our time unforgettable. We are so grateful and look forward to our next visit!
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Date of stay: March 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, General Manager at The St. Regis Bal Harbour Resort
Responded 1 week ago
Dear beamers2025, Our Hosts are dedicated to providing a compelling and signature experience, and we are delighted that this resonated with you. We appreciate you recognizing Giordan by name. Please be assured we will pass on your comments to him. Thank you for all of your generous compliments, and we hope to have the pleasure of welcoming you to The St. Regis Bal Harbour Resort again soon.  Sincerely, The St. Regis Bal Harbour Leadership Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a marquee St. Regis property, it is obvious that the impact of not having a GM on property is effecting service. The rooms were well appointed and spacious, I will share that positive side of the visit.
When I checked in, as a Marriot Platinum status member, I was expecting my St. Regis welcome bottle of water or glass of champagne. Nothing was offered and was advised that it was removed an hour before from reception. Huh?
Upon entry to the beautiful and well appointed room, I called to the butler and asked for a bucket of ice, two additional pillows and 10 additional cloths hangers. The ice came 45 minutes later. I asked about the pillows and hangers and was advised "that will promptly come from room service.
48 hours later, the above arrived. When I commented to the front desk 72 hours in that I missed my welcome bubbles and worse, the things that I ordered from the butler, there was a sincere apololgy. later that evening, a bottle of champagne and two glasses arrived at my room when we returned from dinner. Without ice. Oh, and still no hangers and pillows.
Finally tracked down a nice housekeeper on the floor when leaving for the day and was told she would handle, which actually happened (72 hours in).
Food at Atlantique for breakfast was very good but very very pricey.
The pool was nicely situation but the service was hit or miss. One day lots of love ie complementary snacks. The next day, I had to walk the floor down to get cocktails. No one appeared to be really managing the adult pool. A DJ oddly showed up at the kids pool on Saturday and wow, pretty major volume wake up. I cannot imagine anyone in floors 2-10 being thrilled, facing the kids pool. Way to unpleasant to remain at adult pool. The thump thump thump drowned out the nice sound of the beach waves.
Wish I could say that i was impressed with the St Regis. I was not on this trip. Will likely not return.
PS. A bumped into a resident who told me that the condo owners were suing the building owner for building safety issues unchecked. That cannot be good.
When I checked in, as a Marriot Platinum status member, I was expecting my St. Regis welcome bottle of water or glass of champagne. Nothing was offered and was advised that it was removed an hour before from reception. Huh?
Upon entry to the beautiful and well appointed room, I called to the butler and asked for a bucket of ice, two additional pillows and 10 additional cloths hangers. The ice came 45 minutes later. I asked about the pillows and hangers and was advised "that will promptly come from room service.
48 hours later, the above arrived. When I commented to the front desk 72 hours in that I missed my welcome bubbles and worse, the things that I ordered from the butler, there was a sincere apololgy. later that evening, a bottle of champagne and two glasses arrived at my room when we returned from dinner. Without ice. Oh, and still no hangers and pillows.
Finally tracked down a nice housekeeper on the floor when leaving for the day and was told she would handle, which actually happened (72 hours in).
Food at Atlantique for breakfast was very good but very very pricey.
The pool was nicely situation but the service was hit or miss. One day lots of love ie complementary snacks. The next day, I had to walk the floor down to get cocktails. No one appeared to be really managing the adult pool. A DJ oddly showed up at the kids pool on Saturday and wow, pretty major volume wake up. I cannot imagine anyone in floors 2-10 being thrilled, facing the kids pool. Way to unpleasant to remain at adult pool. The thump thump thump drowned out the nice sound of the beach waves.
Wish I could say that i was impressed with the St Regis. I was not on this trip. Will likely not return.
PS. A bumped into a resident who told me that the condo owners were suing the building owner for building safety issues unchecked. That cannot be good.
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, General Manager at The St. Regis Bal Harbour Resort
Responded Dec 10, 2024
Dear J3640MKscottr, First, we want to extend our gratitude for your loyalty as a Marriott Bonvoy Platinum Elite member. We always want our guests to see our dedication in everything we do, from taking care of the simplest details to ensuring an unparalleled, handcrafted experience. Please accept our sincere apologies for the concerns you had with our welcome experience and the response to your requests. Your valuable insights regarding our service and amenities are essential to helping us elevate our guest experience. We assure you that your comments will be shared with the appropriate departments. We are grateful for your patronage and hope you will allow us to regain your complete confidence by providing a flawless stay. Sincerely, The St. Regis Bal Harbour Leadership Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a lifetime titanium Marriott member, with 29 years at their highest status, and over 3000 nights. We stayed at the hotel 5 times before the pandemic and felt it was the best property, and best managed, of any Marriott or Starwood had. Our favorite hotel! We were upgraded to suites on our previous stays as a matter of routine if one was available.
Post pandemic times have changed for the worst here. Elite members are no longer offered suite upgrades for free, even if they have multiple suites empty. We had a 1:00 pm check-in confirmed by the mobile app, and after driving there had to wait until 4:00 pm to get into our room. The room was a standard room which is equivalent than most Marriott Resort hotels. The furnishing, curtains, towels, etc. were showing significant wear. Housekeeping did not come to clean the room until time to get ready for dinner, after pushing the light for service early each morning.
On the plus side the restaurant staff and pool staff were fantastic, but dealing with the front desk management and assistants was frustrating as they were unapologetically indifferent to my loyalty to Marriott over 40 years! To add insult to injury, I requested a late checkout when booking and reconfirmed with Bonvoy Member services that we would receive one, and it was a fight all the way up until normal check-out time the day of departure before they granted us an additional 2 hours. At this hotel Bonvoy status means very little any longer. In our opinion the property is beautiful, the breakfast is great, the pool and food staff is fantastic, but the respect of loyalty goes back to providing upgrades if the suites are not booked otherwise, and making elite members feel valued!
Post pandemic times have changed for the worst here. Elite members are no longer offered suite upgrades for free, even if they have multiple suites empty. We had a 1:00 pm check-in confirmed by the mobile app, and after driving there had to wait until 4:00 pm to get into our room. The room was a standard room which is equivalent than most Marriott Resort hotels. The furnishing, curtains, towels, etc. were showing significant wear. Housekeeping did not come to clean the room until time to get ready for dinner, after pushing the light for service early each morning.
On the plus side the restaurant staff and pool staff were fantastic, but dealing with the front desk management and assistants was frustrating as they were unapologetically indifferent to my loyalty to Marriott over 40 years! To add insult to injury, I requested a late checkout when booking and reconfirmed with Bonvoy Member services that we would receive one, and it was a fight all the way up until normal check-out time the day of departure before they granted us an additional 2 hours. At this hotel Bonvoy status means very little any longer. In our opinion the property is beautiful, the breakfast is great, the pool and food staff is fantastic, but the respect of loyalty goes back to providing upgrades if the suites are not booked otherwise, and making elite members feel valued!
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â The views from all rooms are comparable and very nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, General Manager at The St. Regis Bal Harbour Resort
Responded Jul 22, 2022
Dear Mr. tomsP7740CS, Thank you for sharing your thoughts and the experience. We value you as our Titanium Elite Member, and thank you for patronizing our 30 brands within Marriott. While we thank you immensely and share your positive feedback about the pool and restaurants, I also wanted to apologize for the negative experience you’ve mentioned. We are very sorry you feel disappointed, and please accept my sincere apologies. Upgrades are by tier levels, on availability. Our luxury suites are very popular and may show online as available; however, these do remain for sale purposes only. We hope to welcome you back in the near future. Regards, Kashmira Maneckji Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there last week for my birthday. It is on the beach in Bal Harbour right across the street from Bal Harbour shops. The off season is apparently August and September so we had a good rate of around 400 a night. We were on the 9th floor, room 915. It is a small hotel of about 200 rooms, we were one a maybe 2 dozen people there and a few celebrities.
The hotel is an older hotel that has been modernized. Our room had an excellent layout including my preferred separately closer off toilet area, and really nice patio with large lounge chairs etc. The bed was fine and linens and toiletries were what you expect at a 5 star hotel. The staff we excellent as expected, the pool area was nice as was the beach. The jacuzzi area was under construction. The spa was also really nice and our massage was great. They also put out a really nice spread for my birthday. We also eat at their restaurants and I liked the French pastry place the best. The guest are what you typically expect with a large percentage of them from overseas.
The only thing I thank they could approve
The hotel is an older hotel that has been modernized. Our room had an excellent layout including my preferred separately closer off toilet area, and really nice patio with large lounge chairs etc. The bed was fine and linens and toiletries were what you expect at a 5 star hotel. The staff we excellent as expected, the pool area was nice as was the beach. The jacuzzi area was under construction. The spa was also really nice and our massage was great. They also put out a really nice spread for my birthday. We also eat at their restaurants and I liked the French pastry place the best. The guest are what you typically expect with a large percentage of them from overseas.
The only thing I thank they could approve
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, General Manager at The St. Regis Bal Harbour Resort
Responded Dec 28, 2024
Dear Jackfish28, We are glad that you enjoyed our inviting and comfortable rooms, designed to give you everything you need for a memorable visit. We are delighted that our associates helped to make your stay extraordinary, and we will share your gracious remarks with our entire team. We are also glad that you could take advantage of our amenities. Thank you for taking the time to share your warm feedback regarding your stay at The St. Regis Bal Harbour Resort. We appreciate you taking the time to share your exceptional experience, and we look forward to seeing you again. Sincerely, The St. Regis Bal Harbour Leadership Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff went above and beyond to anticipate and accommodate your needs . They are very customer service oriented and serve you with genuine hospitality. Sofia and Nina were very accommodating and hospitable with the special occasion we were celebrating and it couldn’t have been planned better. Charlene was very friendly at the check in and I was amazed that the 3 rooms in our party were accommodated next to each other. Pool and beach service was top notch and they think outside of the box to make you feel at ease and comfortable.
Now , the tv remote in two of the rooms has their battery running out and the guests in my party took extremely longtime to be able to sleep and to find out how to shut down the tv which was annoying especially we went to bed late and it was a very serious problem for them .
We also asked for a linen set and a blanket, it took 50 minutes for the items to be delivered and I had to call and text 3 times in order for the items to be delivered and one time the person on the phone was annoyed about me asking for the items status .
Finally I was surprised to receive my welcome amenity for just one room even though I was paying for all 3 and I was physically staying . Called Marriott and was confirmed that my Titanium benefits should be applied for the 3 rooms I was staying at. I was staying in a deeply discounted rate so I didn’t complain but felt embarrassed when I wasn’t straight offered
Overall all amazing beautiful elite hotel and a very unique experience. Highly recommend if you looking for the ultimate hospitality experience
Now , the tv remote in two of the rooms has their battery running out and the guests in my party took extremely longtime to be able to sleep and to find out how to shut down the tv which was annoying especially we went to bed late and it was a very serious problem for them .
We also asked for a linen set and a blanket, it took 50 minutes for the items to be delivered and I had to call and text 3 times in order for the items to be delivered and one time the person on the phone was annoyed about me asking for the items status .
Finally I was surprised to receive my welcome amenity for just one room even though I was paying for all 3 and I was physically staying . Called Marriott and was confirmed that my Titanium benefits should be applied for the 3 rooms I was staying at. I was staying in a deeply discounted rate so I didn’t complain but felt embarrassed when I wasn’t straight offered
Overall all amazing beautiful elite hotel and a very unique experience. Highly recommend if you looking for the ultimate hospitality experience
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, General Manager at The St. Regis Bal Harbour Resort
Responded Aug 23, 2022
Dear ray r, Thank you for being a valued Marriott Bonvoy member and for the kind rating of our hotel, The St. Regis Bal Harbour Resort. We were thrilled to read your comments about the exceptional service you received from our staff. Our associates are passionate about inspiring and connecting with our guests, and we will enjoy sharing these gracious remarks with them. We also appreciate knowing what could have enhanced your experience. We have shared your concerns with the appropriate individuals, and we are grateful for your patience. It was our pleasure accommodating you, and we hope you will stay with us again when your travels bring you back to the area. Sincerely, Kashmira Maneckji Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is of the reservation process. Have stayed at the St. Regis Bal Harbour before and was planning a return trip. Booked reservation online. Cancellation policy was (screenshotted) 7 days before, no charge, after that, one night’s charge. Said IF a prepayment is required, it would be non refundable. It did NOT say a prepayment was required. Received confirmation email that said prepayment of $1,700 approximately would be charged. Confused about which was correct, I called. The representative read me a completely different cancellation policy. Given that there were three different cancellation policies, that were contradictory, I cancelled the reservation and will stay somewhere else. Please fix your reservation system so that the policy listed when making the reservation is the same one provided after making the reservation and ensure that your representatives have access to that same policy, not a different third one. Made a reservation at the Ritz Carlton, another Bonvoy location, through the same Marriott web site, and their reservation policy before booking and after were exactly the same.
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, General Manager at The St. Regis Bal Harbour Resort
Responded Aug 4, 2023
Dear Estesfan, Thank you for sharing details about your cancellation fee. Please accept our apologies for the misunderstanding which led to disappointment. We will further review and share your feedback with the appropriate individuals. Thank you again, and we do hope you will allow us to serve you in the future. Sincerely, Kashmira Maneckji Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My 3 night stay at this hotel was overwhelmingly full of problems that were caused or enabled by poor management and quality control. The experience was 2 star even though the facility itself looks like it's 5 star (but full of maintenance problems ranging from broken plumbing to broken exercise equipment and tepid hot tub). We had to move rooms 3 times and each issue was met with poor and slow communication by their understaffed front desk. My stay was bad enough that I convinced management to fully comp it, yet I am still unsatisfied enough by their complete lack of follow through that I am taking the time to write this review. Each time I called or visited the front desk to discuss a problem I have to wait 10+ minutes on hold.
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Date of stay: November 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, General Manager at The St. Regis Bal Harbour Resort
Responded Nov 14, 2024
Dear sethr598, Thank you for being our guest recently. We are deeply sorry for the issues you encountered with our accommodations and the inconvenience of relocating several times. It is always our priority to provide an exquisite, fulfilling experience, and we regret any lapse in our response to your concerns. Your feedback is invaluable to us, and we are committed to enhancing our services as we always strive to exceed our guests' expectations. We genuinely hope you will consider giving us another chance to provide you with a handcrafted, tranquil stay. Thank you for bringing these concerns to our attention; we wish you all the best with your travels. Sincerely, The St. Regis Bal Harbour Leadership Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were greeted with champagne upon arrival and the concierge took time to find us great dinner reservations. . We are Marriott members and were upgraded to an amazing suite; the room was fantastic, with two great balconies and two bathrooms. The lounge chairs on the balcony were very comfortable. The bathtub was a good size. The curtains blocked out all of the light, no gaps. The only things missing were a steamer and Bluetooth speaker. The room came with 2 butlers, which we never really understood their role. There was nightly turn down service. The pool areas were great, we never had to fight for a spot, but the pricey cocktails seemed to be lacking in alcohol. The breakfast buffet had a lot to offer. The ceviche and some of the other lunch options were very tasty, just overpriced as expected. All of this was fantastic, but the front desk customer service as well as phone service was lackluster.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, General Manager at The St. Regis Bal Harbour Resort
Responded Oct 31, 2023
Dear U2698VQlaurag, Thank you for the gracious rating of our resort, The St. Regis Bal Harbour Resort. We appreciate hearing how much you enjoyed our elegant rooms, exceptional culinary offerings, and excellent amenities. However, we are sorry for missing the mark with some of our services. We will address these concerns appropriately to make sure we are more consistent in our delivery moving forward. We hope you will come back to see us soon. Sincerely, Stephen Power General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mtb1443 asked a question Dec 2021
Washington DC, District of Columbia40 contributions73 helpful votesA few questions. I have an upcoming stay and I’m nervous to pay $1,500 a night with so many reviews reporting reduced services and rude notes.
1. Is is true all guests are left a rude note under the door stating the check out time?
2. Is the kids’ room on the ground floor still closed using covid as an excuse?
3. Is it true there is no longer a minibar in the room?
4. What about the spa…problems there as well?
Thank you
YES it is True & surprising that " all guests are left a rude note under the door stating the check out time"
mtb1443 asked a question Apr 2021
Washington DC, District of Columbia40 contributions73 helpful votesWhen will the sea turtle room reopen?!?!
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"Overnight parking is $65. Walk across the street to the mall for a better dining experience. Surfside has the Four Seasons, a mile south."Read full review
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PRICE RANGE
C$1,197 - C$2,398 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the st. regis bal harbour hotel bal harbour
LOCATION
United StatesFloridaBal Harbour
NUMBER OF ROOMS
214
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingThe St. Regis Bal Harbour Resort - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about The St. Regis Bal Harbour Resort
Which popular attractions are close to The St. Regis Bal Harbour Resort?
Nearby attractions include Bal Harbor Beach (0.4 km), Bal Harbour Shops (0.3 km), and Bal Harbour Beach (0.1 km).
What are some of the property amenities at The St. Regis Bal Harbour Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The St. Regis Bal Harbour Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Bal Harbour Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The St. Regis Bal Harbour Resort?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The St. Regis Bal Harbour Resort?
Conveniently located restaurants include The Terrace Restaurant, Makoto, and Flanigan's Seafood Bar and Grill.
Are there opportunities to exercise at The St. Regis Bal Harbour Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The St. Regis Bal Harbour Resort have airport transportation?
Yes, The St. Regis Bal Harbour Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The St. Regis Bal Harbour Resort located near the city centre?
Yes, it is 0.5 km away from the centre of Bal Harbour.
Are pets allowed at The St. Regis Bal Harbour Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The St. Regis Bal Harbour Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.