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We booked a one bedroom apartment with a sofa bed, however the sofa bed was not made up and the lady at the desk could not do it for us. The internet was not working and and the lady on the morning reception was very...More
Very misleading photos on net!
Overpriced, dirty and no food service!
Pool is a large jacuzzi
Rooms have low 8 ft ceilings, are cold with no pictures, hair in bathtub!!
We are reasonable people and expect to be treated that way.
6 Thank SchnitzelOrlando
Management response:Responded 9 December 2016
Dear Brigitte Knott:
Thanks for making such kind of effort for the detailed comment.
First, for valued customer, we offer our best room upgrade per management team's agreement, the master ocean view suite with beautiful and spacious room cannot make you happy, since you only...More
If you want to relax and unwind for a few days this is a great place to do it. We enjoyed the service we received from the bell hop. You can tell he loves and enjoys his job. This was a good location to go...More
Rooms are huge and the decoration is very nice! If you are looking for a suite with kitchen.. Quarzo is perfect. Although there are some negative aspects.. The free wifi is awful and the premium wifi is expensive. They don't have breakfast, so they order...More
Me and my dad stayed here after 4 days in New York and it was just what we needed. The location isn't amazing, it's about a half am hour taxi ride into the centre of Miami because but the hotel was pure luxury. As it...More
Thank you for considering the Quarzo hotel for your travel needs. Yes, our property receives guest packages free of charge as long as we receive it 3 days before your check in date due to limited space. The packages... More
Thank you for considering the Quarzo hotel for your travel needs. Yes, our property receives guest packages free of charge as long as we receive it 3 days before your check in date due to limited space. The packages must also be under the name of the person checking In. We look forward to your visit to our property and if there is anything else, please do not hesitate to contact us.