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Hawks Cay Resort

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Hawks Cay Resort
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4,310 Reviews from our TripAdvisor Community

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There are newer reviews for Hawks Cay Resort
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Showing 4,085: English reviews
Prague, Czech Republic
Reviewed 1 week ago

Great place for families, safe and accommodating. Some other reviews mention the same problems that we encountered the villas are sometimes in a poor state of repair- broken tiles, broken blinds, smelly old couches and floors are not really clean. Doors do not slide well(old rails) But the resort itself is exceptional for families. Staff in the restaurants are also...

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Helpful?
Thank pooracad
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are delighted that you found our resort to be family friendly. However, we apologize for any inconveniences you encountered in our villa. Your concerns will be shared with our housekeeping and maintenance teams to ensure that we improve upon the quality of our services. We take your concerns seriously and we will make sure we address these areas of...

Reviewed 2 weeks ago via mobile

Hawks Cay is a wonderful place to get away too. The weather has always been good. The amenities are top notch. Angler's Ale is the replacement for the restaurant that burnt down. I think it is way better. We were down there for the Cubs World Series. Rick from Cleveland was our server. He was funny and provided us great...

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Helpful?
1Thank Todd C
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are flattered that you consider our resort to be one of your favorite places to stay at. It brings us joy to learn that you found great value in our amenities. We are delighted that Rick and Jeff made your visit to be memorable with the excellent service that they provided. We cannot wait to share your compliments with...

Naples, Florida
Reviewed 2 weeks ago

My family booked a room at Hawk's Cay last night after looking at the photographs on their website and hearing that they had a "legendary" saltwater lagoon that was fed directly from the ocean, in which we were supposed to be able to view small tropical fish. The website photographs also depicted a "Pirate Ship Pool" about which my 11...

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Helpful?
1Thank Elizabeth817
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Your feedback is truly appreciated and thank you for sharing your experience with us. It is disheartening to learn that we fell below your expectations. Your satisfaction is important to us and we regret that your stay was not the exceptional experience that you hoped for. We will discuss your concerns with our team to ensure we are delivering top-quality...

Reviewed 2 weeks ago via mobile

Was disappointed in my recent stay. Resort wants to be a 5 star destination but it's got a long way to go. My condo unit had small crab like bugs, none of the stairway lights worked, TV was blurry and fuzzy and one of the remotes didn't work. Phone didn't work. Reported all this to management and the only thing...

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Helpful?
Thank Thomas S
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It is truly disappointing to hear about the inconveniences that you encountered while here. We take your concerns seriously, and we will immediately address these issues with our team. We apologize for letting you down when it mattered the most and we will work hard on making the necessary changes to improve upon the quality of our services. We appreciate...

Fort Lauderdale, Florida
Reviewed 2 weeks ago

Shafonda at the pool towel desk was so warm & friendly yet still professional. Lovely employee keep more like her! We had a good family visit & spent many hours at pool in addition to other activities. Fishing, boating, dolphin swim too.

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Helpful?
Thank grandparent2016
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It is truly wonderful to hear that the excellent service provided by Shafonda was a highlight of your stay! We are glad that she made your experience at our pool to be perfect. Your compliments will certainly be shared with her. Thank you for your glowing review, and it would be our pleasure to welcome you back to Hawks Cay...

New York City, New York
Reviewed 2 weeks ago

I just completed my second stay at Hawks Cay resort. I had stayed once before this summer for two nights and then last week for a few nights while in the keys with family. During both stays I found the staff at the front desk to be unfriendly and generally unwelcoming, inconvenienced to be checking you in would be the...

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Helpful?
1Thank kneadtofeed
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We truly regret that you did not have a great stay with us as we never want a guest to leave our hotel feeling not satisfied. We sincerely apologize if our staff may have seemed discourteous in any way. Our top priority is to provide the best customer service to our valued guests, and we are sorry to hear that...

New York City, New York
Reviewed 2 weeks ago

This resort is 5 star. Everything from the rooms to the restaurants and the resort grounds themselves are incredible. This resort provides you with all the fun and relaxation you could ask for. The pool side bar is just right to quench your thirst.

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Helpful?
Thank Dave E
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Your 5-star review means so much to us! We are delighted to hear that you found everything to be perfect for your stay. It is wonderful to read that you were very entertained by the wide variety of amenities that we offer and we are pleased that you had so much fun. Thank you for your incredible review, and we...

Baltimore, MD
Reviewed 2 weeks ago

The resort is great for families. The pool is fun and there are restaurants on the premises. I highly recommend going to Alma restaurant. BUT be prepared to pay for EVERYTHING at this resort. Nothing is free. My husband and son used the resort's tennis rackets but had to buy a can of balls for $16! We also had to...

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Helpful?
2Thank teeter425
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We appreciate you for taking the time to share your review with us. It is nice that you enjoyed our pool and our Alma Restaurant. However, we do regret that you did not find great value in everything. Please know that complete details about all fees are noted on our website. Your feedback is greatly appreciated, and we will share...

Lillian, Alabama
Reviewed 3 weeks ago

Stayed 6 nights and we were very impressed after the weekend crowd cleared (Went in mid November). Everything was wonderful. Great staff, great fun, and a great place to headquarter to go up and down Highway 1 to sight see. Food was great, location was great and lots to do around the property.

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Helpful?
Thank keith44ranger
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are thrilled that we made a great impression on you during your first time staying at Hawks Cay Resort! We are glad to read that our location made it convenient for you to take advantage of the nearby attractions. It is so nice that you had a fun time here, and we will certainly share your compliments with our...

Boynton Beach, Florida
Reviewed 3 weeks ago via mobile

Having stayed here multiple times I've never found any resort with better staff and at this place everyone is friendly and helpful trying to make sure everything is perfect anyone who's had seen pictures knows how beautiful the place is thankful for every chance we get to stay here it's a family favorite

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Helpful?
Thank barkley w
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It was our pleasure to welcome you back to Hawks Cay Resort! We are very happy to hear that our staff was pleasant and that they provided you with exceptional customer service. It is truly flattering to hear that our resort is a family favorite and that you enjoyed the beauty of our property. We cannot wait to share your...

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Hawks Cay Two Bedroom Villa (103)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Region: United States > Florida > Florida Keys > Duck Key
Price Range: $324 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo and Travelocity so you can book your Hawks Cay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida - Florida Keys
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Questions & Answers

Here's what travellers have asked, with answers from Hawks Cay Resort staff and other travellers.
75 questions
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Questions? Get answers from Hawks Cay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would recommend the 3 bedroom Villas in the Marina - great views”
 of 5 bubbles scottdX9471KR, 9 Dec 2016 | Read review
“I opted for a less expensive room without a view, but you are never in your room so it did not matter.”
 of 5 bubbles walkercagle, 7 Dec 2016 | Read review
“Look at the map of the resort layout. There are differenct "villages" and each have different pros and cons.”
 of 5 bubbles Nunder2000, 7 Dec 2016 | Read review
“The Harbor villas seemed to be the closest to the main lobby. Book villas through the hotel only if you want to use the amenities.”
 of 5 bubbles ktravel15, 7 Dec 2016 | Read review
“Sanctuary Village was perfect for our family of 8.”
 of 5 bubbles theplumberwife, 29 Nov 2016 | Read review
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