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Universal Palms Hotel

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Universal Palms Hotel
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1,322 Reviews from our TripAdvisor Community

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Showing 1,071: English reviews
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Reviewed yesterday NEW

I would always stay at this Hotel during my frequent visits to FLL. This time (2 weeks ago) they really sucked it to me. I goy a very large rate for a room and the service was OK at the front desk but the fact that there was no Internet service in all of the Hotel except the reception was...

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Helpful?
Thank PHILLIP M
Reviewed 2 days ago NEWvia mobile

From a disappointing start to an amazing rest of our stay, we were more than satisfied. After a 30hr drive and checked into a room exhausted after midnight, exhausted, it was not clean. (it was an honest mistake, not housekeeping). We were moved to a 2nd room & no hot water (still adjusting new boilers that were fixed next day)...

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Thank Tricia A
Reviewed 1 week ago via mobile

Staff is very friendly! Amazing pool & restaurant! close to food, about 10 mins from the beach! Rooms were very clean (((: the pool is 8ft deep! They have birds in cages you can see that are very pretty.

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Helpful?
Thank morgan b
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you very much for taking the time to review our hotel on Trip Advisor, we are truly happy to see that you fully enjoyed your stay with us! It pleases us to read that you received a friendly service from our staff and that you had a great time by our pool! Moreover, we are happy to see that...

Reviewed 1 week ago via mobile

I had a great trip here! The room was awesome and perfect for my friend and I. The pool was right outside our room and super nice. Danielle and Jeff were so much help checking in and out, great staff with great personalities. Had a wonderful spring break thanks to them!!

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Helpful?
Thank Courtney E
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to review our hotel on Trip Advisor. We are truly happy to see that you fully enjoyed your stay with us! It pleases us to know that you received a professional and courteous service from Danielle & Jeff, let us assure you that we will pass them your kind words! Moreover, we...

Sweden
Reviewed 1 week ago

Dirty rooms, dont be fooled by the Pictures on the internet. And the manager is unprofessional and very nasty man. No regard for the paying guests. Think twice before you book this hotel. Also a train passes by every 5 to 10 minutes day and night and toots.

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Helpful?
Thank Hanna B
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

First of all, we thank you for taking the time to review our hotel on TripAdvisor. We are truly sorry to read that you were disappointed by our installations and services. Let us assure you that the kind of experience you describe is not the one we use to offer our visitors. We have really strict hygiene standards and we...

Reviewed 1 week ago

My friends and I were in desperate need of a hotel after making the drive from the northeast to Florida. Jeff and the rest of the staff made the check in process quick and easy. The room was clean and is fairly priced.

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Helpful?
Thank Rachel V
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

Thank you for taking the time to share your recent experience with us on TripAdvisor. We are glad to read that our rooms and installations answered your needs. It is nice to see that you enjoyed your stay with us and the service of our team. Once again, we thank you and we hope to see you again soon in...

Reviewed 2 weeks ago via mobile

This was touted as a 3 star hotel. The room was filthy. The desk chair had mold and mildew. Furniture was broken. When we pulled the sheets back they were dirty. Left immediately! Smelled awful. Room was very damp. Health hazard.

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Helpful?
Thank Gina W
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We are sorry to know that our hotel has not met your expectations. We take our customers’ opinions very seriously as they help us identify what we have done right and what we could improve. We truly value our customers’ satisfaction. Therefore, if you have a few minutes, please call me at 954-520-0990 to discuss your experience. We apologize for...

New York City, New York
Reviewed 2 weeks ago via mobile

Where to began...no hand towels provided at all and wash clothes were apparently "still be washed" every day. Constantly had to ask for wash cloths. Never been to a hotel that doesn't offer hand towels...and if you aren't going to offer hand towels at least make sure that you are providing the other towels without having a lame excuse each...

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Helpful?
Thank Johnww1297
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

We would first like to thank you for the time taken to write us your comments. We are extremely sorry to read that you were completely unsatisfied with your experience with us. We take good note of your comments and will assure a rigorous follow-up. Our clients’ satisfaction is really important for us, so we would love to talk to...

Ankara
Reviewed 3 weeks ago via mobile

We booked this through Priceline where it had received 3 stars and was compared to Marriott, Courtyard and some other decent hotel. Well, this was the worst hotel we stayed at in a long time. It was old and dirty. For face towels they used wash cloths and the linens pillows were old and super uncomfortable. The carpets were ild...

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Helpful?
Thank Omer B
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

We are truly sorry to read that our establishment did not meet your expectations. Let us assure you that the kind of experience you describe is not the one we are used to offer to our guests. We are surprised to see that the room we assigned you did not respect the high standard of cleanliness that we normally respect....

Thorold
Reviewed 3 weeks ago

The outside grounds and pool are very nice. Lobby area clean with great staff. Now for the rooms. Spend a little money and this place would be a hidden gem. The rooms need new carpet, furniture and BEDS, our bed had such a bad mattress and box spring that you would fall out of bed, good thing it was king...

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Helpful?
Thank quest88
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

First, we would like to thank you for taking a few minutes to write a review on Tripadvisor. Our clients’ opinion is really important for us. We are glad to know that you liked our pool and our lobby area, as well as the front desk employees. It is always a pleasure to know that their service is appreciated. Be...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: $96 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
43 questions
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Boston, MA
8 months ago

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Questions? Get answers from Universal Palms Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please do not get the rooms on the side towards the Tri Rail track. You will be awaken at 4am by the noise of the train and horn.”
 of 5 bubbles 127phillipm, 25 Mar 2017 | Read review
“Avoid booking this hotel at all cost”
 of 5 bubbles 708hannab, 17 Mar 2017 | Read review
“Away from trains”
 of 5 bubbles quest88, 3 Mar 2017 | Read review
“Always get the upgrade, the suites are amazing!!”
 of 5 bubbles roseb457, 2 Mar 2017 | Read review
“don't no is would help but try the pool area rooms , we were in the front street side and the train going by all the time was very loud,”
 of 5 bubbles barbarajS819CF, 16 Feb 2017 | Read review
5 of 5