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Universal Palms Hotel

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Universal Palms Hotel
Universal Palms Hotel
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1,305 Reviews from our TripAdvisor Community

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Showing 1,058: English reviews
Athens, Georgia
Reviewed 3 days ago NEW

This hotel is barely 3 starts, but it probably isn't two starts. I checked in late at night and out the next day, so I really didn't use any of the amenities and don't know how they are and can't review them. There is no breakfast but they do give you a coupon for a discount at the restaurant next...

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Helpful?
Thank bcucuzza
Reviewed 4 days ago NEW

the price was right so we took a chance and were very surprised the room was clean, the front end was very helpful, and although it's not where you would normally go it's very close to all roads going to where ever you need to go.Front end worker Jeff couldn't be more helpful and the house keeper Katie was the...

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Helpful?
Thank barbara j
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to review our hotel on Trip Advisor! We are really happy to see that you have been positively surprised by our hotel and to know that the cleanliness of your room has met your expectations! Moreover, it please us to read that our front desk team offers you a professional and friendly...

Reviewed 5 days ago NEW

$90s/day for a 2 room suite Fridge and microwave included Soap and shampoo in dispensers Clean Free parking/2 TV's Water did not get fast enough-sink outside bathroom & kitchen Upgrade your furniture!

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Helpful?
Thank Alan E
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We are happy to see that you appreciated your stay with us! It is always great to receive feedback from our guests as your comments are essential to improve our services and let us assure you that we take good note of your comments! Once again, thank...

Bridgeport, Connecticut
Reviewed 6 days ago NEW

I'm stayed for one night and the front desk was beautiful,there is food near by,and the pool was nice,the room was clean and the service by room attendant Jeanette was a great service I will surely come again soon

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Helpful?
Thank vidaliasantana
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to review our hotel on Trip Advisor. We are truly happy to see that you fully enjoyed your stay with us! It pleases us to read that your room has met your expectations and that you received a professional and courteous service from our team, especially Jeannette. Let us assure you that...

Reviewed 1 week ago NEW

It's a good price for Florida . Rooms clean and spacious . Not luxury , but everything needed. Staff at front desk very helpful (Jeff , Richard) and I asked info by mail for a reservation I made , got replies very fast from everyone.

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Helpful?
Thank Bernard B
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for your great review on Tripadvisor, we are always glad to know that you enjoyed your experience with us. Be sure that our staff will be duly notified of your great comments! We hope to have the pleasure to welcome you soon again in our hotel. Have a great day, Peter Pappas, General Manager, 954-520-0990

Reviewed 1 week ago via mobile

I would not recommend staying at this hotel. The water coming out of the faucet was yellow and the room was disgusting. My feet got dirty as I walked around barefoot and the beds are also really uncomfortable. It definitely needs to be completely remodeled and completely re-located. The loud train is annoying and wakes you up. It's also in...

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Helpful?
Thank Raina V
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for your comments on Tripadvisor, we will take note of these and ensure a strict follow-up. As for the train noise, it is true that there is one running behind the hotel. Some of our guests do not mind the noise, others find it more disturbing. We apologize for the inconvenience it may have caused you. However, it...

Lauderdale Lakes, Florida
Reviewed 1 week ago

The staff was great. Jeff, our front desk representative, handled all our concerns and went out of his way to ensure that our stay was pleasant. The property has been remodeled and is maintained extremely well. I will definitely visit this property again and recommend to all my friends and family.

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Helpful?
Thank brains1210
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for your great review on Tripadvisor, it is always a pleasure to know you enjoyed your experience with us. Our employees are always there to improve your stay, we are glad to know they fulfilled your needs. Your good words will be transmitted to the designed person! Hoping to see you soon, thank you and have a great...

Reviewed 1 week ago via mobile

Arriving at this hotel we got more than what we expected, the rooms were spacious, clean and cozy I slept real well. The television was also acceptable we watched television on a nice flat screen, I loved the pool, the front desk clerks were super cooperative and nice! Wifi was a bit up and down inside our room BUT in...

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Helpful?
Thank Laterah R
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

What a great feedback, thank you! We are always glad to know that you enjoyed your stay with us. We certainly hope to see you soon, thank you again for you great comments. Peter Pappas, General Manager, 954-520-0990

Winnipeg, Canada
Reviewed 1 week ago

I don't know how they rate as a 3 star, it should be a 1 star. The train runs behind the motel and the fire station is in the front. With 2 inches of space under the front door and single pane widows, you might as well have been sleeping outside. Pool is ok, has a mini golf course that...

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Helpful?
Thank Diane M
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

Thank you for your comments on Tripadvisor, we are always looking for ways to improve our customers’ stays. It is true that there is a train running behind the hotel. Some of our guests do not mind the noise, others find it more disturbing. We apologize for the inconvenience it may have caused you. However, we are glad that you...

Quebec, Canada
Reviewed 1 week ago

Hotel is in dire need of an update. Bed was extremely squeaky, room smelled musty, furniture was old and all scratched up (should have been thrown out long ago along with the bed), paint was peeling off the door, walls were banged up, dead bugs in the picture frames, mold starting to show in bathtub, carpet was fraying, burn hole...

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Helpful?
Thank SteveQue
PPappasGM, General Manager at Universal Palms Hotel, responded to this review

First of all, we are truly sorry to read that you did not fully enjoy your stay. We are disappointed to see that the room we assigned you did not please you. Let us assure you the type of room you describe is not what we offer usually to our customers. We take your comments very seriously as they help...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: $92 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
41 questions
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Questions? Get answers from Universal Palms Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't no is would help but try the pool area rooms , we were in the front street side and the train going by all the time was very loud,”
 of 5 bubbles barbarajS819CF, 16 Feb 2017 | Read review
“Get a room not facing I-95 and train tracks (which happen to pass very close to hotel)”
 of 5 bubbles alane917, 15 Feb 2017 | Read review
“5th floor is excelent”
 of 5 bubbles vidaliasantana, 14 Feb 2017 | Read review
“pool view is quieter”
 of 5 bubbles bernardb832, 13 Feb 2017 | Read review
“Rooms above the second floor are much quieter”
 of 5 bubbles brains1210, 11 Feb 2017 | Read review
5 of 5