Robin was the sweetest! She did everything she could to get me in a room for a night at a last-minute desicion ❤️. Between her and management got me great deal on room and told me they would help again for another night if I needed it .
The staff is very friendly. They accommodated us with room we needed. It was clean and roomy. Robin Sims at the early morning desk was exceptionally helpful @ 5:00 Am when we had to leave for the hospital. She always has a smile for you. I'd like to thank Taylor and Samantha for all the help they gave also. We recommend this motel.
My daughter and I have to go to Gainesville every 6 months. Barbara was so nice, and really made my daughters trip so special. The hotel was clean, and it’s near everything you could want. Our stay was the best ever. We encountered so many nice helpful people. Everything was amazing but Barbara really made it that much more special! We can’t wait until January when we have to go back!
6 pm check-in traffic jam, phones ringing off the hook, Jason is all alone at the desk BUT manages to fit me in between guests, takes my laptop that won't connect with the hotel Wi-Fi, and asks me to come by in a few minutes...I walk my dog. When I return about less than 10 minutes later Jason, cool as a cucumber, hands me my laptop ready to go ...and by then he had cleared the lobby of all waiting guests. I have never seen anything like it! He should get a promotion. Obviously, he fixed the problem as I am on the internet using it in my room. In this day and age, this kind of service can only be expected in ultra-plush luxury hotels with ample staff. The manager should praise his staff often...he has jewels working under him. The room was also immaculately clean...and the bed was the best. Love this place...checking in again on my return trip!…
The people here are the greatest. Every person on the staff greets you with a smile, nod, hello, something pleasant! They all bend over backwards to help you out or do anything you ask. The bathrooms have a blow dryer that has a night light in it. That was a God send! We spent The entire month of November '21 there as well as time in October and every month through March of 2022. Anything we asked about was answered and handled. I've only experienced this at one other Comfort Inn. You can tell it's locally owned and that the owner is involved. The staff actually cares about you and your opinion. There's a feeling of comradery there that is comforting.
After Atlanta traffic took a couple of hours attempting to eat us, we finally made it to Gainesville around 2315. With most hotels in the area full and an early appointment, Robin graciously came to our rescue. The bed was comfortable, the shower was hot, and Robin greeted us with a smile and good coffee in the morning.
Robin made check in very easy and she was very friendly. We were struggling with choosing which hotel to go with and she made us feel like we made the right choice. If you’re thinking about it, stay here! Our stay was nothing short of amazing.
My husband and I stayed here one night on our way to FL. Very comfortable, very clean. Good value. We had our small pet with us and it was very quiet considering they accepted pets. We would stay here again. Lots of restaurants very close by.
The reservation was made for a room through the Veterans Administration. I received confirmation from the VA 6 days prior with a confirmation number. I arrived at the hotel at 11pm and was told they did not have a reservation under my name or the confirmation number I was provided and that they couldn't accommodate me through the VA. I asked to speak to a supervisor or manager and was told he could not be reached until the morning per policy. I called the VA hospital and spoke to the nursing supervisor who contacted the on-call social worker and the reservation was confirmed. The on-call social worker called the hotel and was told the same thing - nothing could be done until morning. The VA advised me to pay for the room and they would reimburse me. What about veterans who can't afford that? I spent over an hour in the hotel lobby while the VA tried to get the issue resolved. I didn't get to sleep until 2am and had to wake up to be at the hospital for a procedure by 8am. The next morning the VA social worker manager contacted me and confirmed that a reservation had been made and the VA had received written confirmation from the hotel. So why did I not have a reservation and why couldn't the issue be resolved that evening? The hotel operations manager signs off a message in the key card holder as "Veteran" and "Resident Make it Happen-er" with his personal cell # (see photo). Unfortunately I did not receive this information until 1.5 hours into this ordeal and after I had already paid for the room. I understand that mistakes happen. I don't understand why a veteran and resident make it happen-er doesn't have a procedure in place to take care of other veterans. As a veteran I did not feel I was being looked after or having anything happen for me that night. The VA was able to make things happen by guaranteeing I would be reimbursed but what about veterans who cannot afford to pay for a hotel room and wait for reimbursement? How many veterans have had to sleep in their cars the night before an procedure because of the lack of policy to handle such a situation?…
What you would expect, clean room, comfy bed, no frills but no complaints except for breakfast, or lack of. Wish hotel's would change info when advertise hot breakfast and offer packaged goods. Was just a stopover on trip to Orlando and it served the purpose.