Best Western Gateway Grand

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Room & Suite (178)
Best Western Gateway Grand
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About

4.5
#6 of 54 hotels in Gainesville
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Gainesville,FL, the Best Western Gateway Grand is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Vending machine
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
4.5
4.5 of 5 bubbles1,531 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Best Western Gateway Grand basks in high praise for its prime location near various attractions, with a beautiful and secluded environment that many travelers find appealing. Guests appreciate the delectable made-to-order omelets at breakfast and the well-kept amenities including the pool and fitness center. While opinions on value are mixed, with some dissatisfaction over pricing and comfort, the hotel's cleanliness and the welcoming atmosphere are consistently lauded. Rooms occasionally receive mixed reviews regarding cleanliness and comfort. The staff's friendliness and professionalism contribute to the overall charming and inviting ambiance of the hotel.
Location
Convenient
Atmosphere
Charming
Rooms
Unkempt
Value
Mixed
Cleanliness
Mixed
Service
Friendly
Amenities
Top-notch
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Detailed Reviews
Taylor B wrote a review Jun 2023
Chicago, Illinois8,761 contributions7,479 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
The Best Western Gateway Grand in Gainesville, Florida, is the most popular gathering place for Gator fans on football weekends at the University of Florida. As my wife and I have discovered in recent years, it also is a convenient overnight accommodation for Chicagoans on their way to Sarasota and destinations beyond in the Sunshine State. Located at 4200 Northwest 97th Boulevard, off I-75 at the Northwest 39th Avenue exit, it is a huge facility that offers a swimming pool, restaurant, fitness center, business center, massage studio, a large parking area and laundry. A free, hot breakfast is available for guests beginning at 6 a.m. daily. We reserved a lower level suite with King-sized bed, 42-inch flat screen TV, sitting room, microwave, mini-refrigerator, coffee and tea maker, chest of drawers, desk and chair, armchair and shower/tub combination with separate vanity. For travelers with lots of luggage, like us, there are several dollies available to transport your belongings to and from your car at the entryway to and from your room, a convenience that becomes more important with each passing year.
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Lower level rooms are very convenient.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrea Goldson, Guest Services / Front Office at Best Western Gateway Grand
Responded Jun 28, 2023
Thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Best Western Gateway Grand. We look forward to seeing you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cherylg885 wrote a review Jan 2020
13 contributions8 helpful votes
5.0 of 5 bubbles
We stay here every year for our rose convention held at this hotel. It has always been a great experience. They are extremely nice to older people, and helpful in every way when you have questions. This time my roommate accidentally left a lot of money on her bed and when we returned to the room the bed had been made up and all the money and items replaced just as they were. Nothing was missing. As a woman I have always felt safe at this hotel, and it is no surprise to feel even safer with trusted staff like Candy, our maid that day. There is lemon water in the lobby, freshly baked cookies in the late afternoon, a small fun restaurant around the side of the hotel, plenty of parking, free breakfast overlooking a pretty pool, and right off I-75. Easy to see and find.
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Review collected in partnership with Best Western
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ForrestM10281, Front Office Manager at Best Western Gateway Grand
Responded Jan 25, 2020
We are absolutely ecstatic to hear that you and your group had such a pleasant time here with us! We are always happy to have your group in house, and to see all of the beautiful roses that you bring! Thank you for your kind review and also for bringing such a wonderful and interesting group to our property! We hope to see you and your group again soon in the near future!
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
Storne S wrote a review Oct 2021
1 contribution
5.0 of 5 bubbles
If you need a hotel in Gainesville this is the one at which to stay!!! The price is very good and with this you get the most friendly responsive staff, a restaurant on the premises, the cleanest most comfortable rooms, delicious complimentary breakfasts with a wide range of food, a hotel shuttle, beautiful grounds with deer that come up to feed in the evenings, a full range exercise room. An unbelievable value. I can't thank the management enough. Someone is really doing it right!!! You would be hard pressed to find a better place.
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Review collected in partnership with Best Western
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thedonleo wrote a review Mar 2022
Daytona Beach, Florida1 contribution
1.0 of 5 bubbles
The hotel puts on a good front by its name at lobby but the rooms are very dated and all patched up. My room had mold and rust and you could tell where they had painted the walls that weren’t matched up. The carpet was also frayed and of course we were there for a special weekend so they jacked the price up. I will not stay here again definitely not worth it probably even at a regular price. Left a wake up call and never received it and may never left any extra sugar creamer or even toilet paper in the room when she cleaned up
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Review collected in partnership with Best Western
Date of stay: March 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand
Responded Mar 14, 2022
Good evening. We apologize that your stay was not as great as you would have hoped. We will be addressing these issues and thank you for your feedback. Have a wonderful night.
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amyrchin wrote a review Jul 2021
North Reading, Massachusetts1 contribution
1.0 of 5 bubbles
I came to town for the difficult task of moving my father into assisted living. I was emailed an early check-in option which offered an upgrade to a jacuzzi suite for $125. Knowing this would be a stressful trip with lots of heavy lifting, I opted for the upgrade. When I arrived, they put me in the wrong room- no biggie. I was given another key to the jacuzzi suite. After about an hour, I was told that the "upgrade" was really $125 per night (this was not evident from my receipt, which only showed a $125 charge). So I was told to move to another room. Then I was told I could stay in the suite, and move the next day. When I asked when I should move the next day, I was told I would have to check out at 10am, and check back in at 3pm (?!!). I am paying for six nights at this hotel, and an entire day of that I would be essentially homeless. I asked to be put in a regular room right then. This room had a balloon on the floor, disheveled sofa cushions, ketchup on the wall, and sugar spilled all over the kitchenette. When I complained about the state of the room (the THIRD one I had been moved to), I was told it was my responsibility to tell housekeeping the next day. No apology, no attempt at offering to fix it. Several times I asked for housekeeping (they do not offer unless you ask), and they never came. At least four times, my keys did not work, and I had to keep coming downstairs to get them reactivated. I have never stayed at a Best Western before, and guarantee I never will again. Do yourself a favor, and go to a Marriott instead.
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Review collected in partnership with Best Western
Date of stay: June 2021
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand
Responded Jul 9, 2021
Dear Valued Guest, I would like to start off by apologizing for your stay being anything short of spectacular. It seems like during your stay there were multiple issues that were not handled correctly on our end. I assure you that your horrible experience has not gone unnoticed. We have put in place new procedures for all our staff to ensure a timely and effective resolution to any problems that occur by taking a more hands on approach to every situation. Doing this will ensure our guests get a timely resolution to any issues that come along. As we all work diligently to make sure things don't happen we all know that sometimes they do. So putting in these procedures should help us and all future guests out. I again would like to apologize for your most recent stay. I would however ask that you give us a second chance to make your stay truly grand and to show you what our property has to offer.
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mpollman wrote a review Aug 2022
New Orleans, Louisiana6 contributions4 helpful votes
1.0 of 5 bubbles
We experienced multiple quality control issues at BW Gateway Grand in Gainsville, Florida. This hotel was recommended by the lung transplant team at UF Health. We booked a 7 day stay and chose to stay out of the busy area of town because my elderly father is being evaluated for lung transplant and we wnated a quiet, peaceful, restful experience during the busy week of tests and procedures. We were there for 5 nights and despite multiple requests our room had not been cleaned. There were piles of damp towels and food trash in the room. We often aid meals in the room after a long day at the hospital and the smell was unacceptable after 5 days. I requested cleaning after day 1, spoke with a representative(Ebony, who was extremely professional and voiced understanding) on 2 different days at the desk and then spoke with the manager. When we arrived at the hotel on day 5 after my father had a medical procedure we found that the room was not cleaned. I spoke with the manager to inform him that the room had, again not been serviced. I told him that my father was resting and that we would be going back to the hospital at 4:30pm, and requested he please have the room cleaned or at least remove the overflowing trash bins. 45 minutes later, housekeeping knocked on the door, disturbing my Dad asking to clean the room. I declined. The same house keeper called the room 10 minutes later - again waking my recovering father - to ask if she could come clean the room immediately because "housekeeping would be leaving for the day soon." In addition, the light in the bathroom flickered because it was going out and the tub didn't drain. I found the staff to be friendly but the follow through on service to be abysmal. This is unacceptable. This hotel stay should have been quiet and relaxing and clean. It was the opposite of all of this. The manager gave us small discount that I feel paled in comparison to the service and stay that we received. The images on your website portray this as one of the nicer hotels in Gainsville, but it was the poorest experience with hotel travel that I have ever had.
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Review collected in partnership with Best Western
Date of stay: August 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zach Leopold, Guest Services / Front Office at Best Western Gateway Grand
Responded Sep 1, 2022
We apologize about the service requests you dealt with while at our hotel. Since 2020 it has been made a standard to not clean the room while the guest is there, to minimize interactions. We want to help keep our guests safe and healthy, which is why we always try to service rooms when the guests are not there, and only at the request of the guest. We do apologize that this was not able to happen, and hope that you will give us another chance in the future to provide you with the great customer service that we are known for.
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LSJ6 wrote a review Sep 2022
Florida35 contributions19 helpful votes
5.0 of 5 bubbles
Best Western Gainsville

WE Stayed Sept 14-16 while husband was getting minor surgery. We have stayed at this Best Western several times.

The hotel is just off the freeway tucked away across from Harley Davison store… You turn right at the Dairy Queen The hotel is a 3 story building with a significant added area around it with conference rooms and a resturant “The Gators Den Sports Grill”. they have great cookies avaliable on check in…yumm.

We stayed in a King suite which has an extra room with couch and desk. The air conditioning unit under the window works well. The room has plugs and USB connections on desk and on one side of the bed. There are plenty of towels although they are a little thin from wear. Furniture a bit worn and curtains should probably be replaced.
The room had a good refridgerator with microwave and coffee maker. Fresh coffee is ready by 5:00am downstairs.

Overall there were great staff at front desk.The property seems kept up and clean on outside. The hotel is older everything is pretty clean,,,breakfast great. You can get a breakfast bag if you leave early. The second morning there we returned around 10:00 after my husbands surgery and staff member Karen rushed around to get him a breakfast sandwich and Orange juice even though breakfast was over. Thank you Karen..

Good resturant on site(The Gator’s Den Sports Grill). I had a great chicken quesadilla with Cesar salad take out.

We didnt use fitness center but know its been remodeled in past few years
I am a swimmer and I love the pool here. It’s just long enough to swim in and has a deep end so one can tread water and get some exercise. The deck area is big with plenty of lounge chairs chairs around and pool towels are avaliable by the pool. There is hot tub also.
Ice machine works great.The card reader on our door took several tries to get it to open and we had keys reprogrammed once…
This Best Western Hotel really meets our needs for short stays for medical appointments. We will continue to stay here when we are in Gainesville.
LSJ6
Read more
Date of stay: August 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Pool view close to elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zach Leopold, Guest Services / Front Office at Best Western Gateway Grand
Responded Sep 15, 2022
We really appreciate the time and care that you put into this review! Reading such a detailed perspective from a guest really helps us get a great idea of what a guests experience while with us. We are glad your stay with us went well, and happy to see our staff took great care of you! We hope that you come back sometime soon to see us at the Best Western Gateway Grand. Every time that you do we will always treat you with that friendly service, delicious meals, and a comfortable place to lay your head at night.
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MARY D wrote a review Jan 2022
2 contributions
5.0 of 5 bubbles
This hotel was very nice and clean. The room was large with a separate sitting area and the linens and pillows were high quality. Having a restaurant in the same complex was nice after traveling all day and wanting something quick. The breakfast was good and the staff were all exceptionally nice. I was shocked to talk to a housekeeper who worked evenings! Very unusual.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary R wrote a review Dec 2021
1 contribution
5.0 of 5 bubbles
We love staying at the BW Gateway Grand in Gainesville; many terrific memories. But today I am commenting on a trend of increasing excellence I have noted recently in the attention to customer care and details in cleaning at the hotel.
I have observed the front staff and housekeeping staff doing small, unexpected cleaning and maintenance duties with vigor. Their cheerfulness and desire to please the guest has always been excellent. Now, it's even better. And this morning (12/31/2021), over an unexpectedly-tasty breakfast, I observed with delight the servers Rebecca and Johnathan managing the Breafast Area with professionalism of restaurant wait staff. They were both solicitous of any special needs, suggested helpful ideas for the fare, offered to help carry food, maintained cheerful, friendly conversations with both returning and new guests, and cleaned up the food service area with great energy. I was impressed, particularly for eh level one finds with complimentary hotel breakfasts. I commend the person who saw the talent and commitment these two people. I include the rest of the staff in this evaluation, but these two were the face of the company today. On that basis BWGG was looking very, very good to me, actually helping me find positivity for the new year! Side note - This is a minor beef, but why do away with daily USA today?
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Date of stay: December 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jkdaves wrote a review Jan 2020
Oxford, Mississippi302 contributions154 helpful votes
4.0 of 5 bubbles
We stayed at this hotel 2 times during our vacation. Once in December on our way south and then in January on our way back north. Our stay in December was fantastic. Service and room were great. They do charge a fee for pets, but very reasonable and lots of grassy areas to exercise our pet. Parking and Wifi are complimentary. Our stay in January was nice also. Only complaint was the female that checked us in was very distant and apathetic. The other person at front desk was way more helpful. Gator's Den is nice for a meal or cocktail. Great pool and hot tub area.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ForrestM10281, Front Office Manager at Best Western Gateway Grand
Responded Jan 18, 2020
Thank you very much for the kind review on our property, and for continuing to choose us as you home away from home during your visits to Gainesville! We greatly appreciate your feedback, because by letting us know what we are doing right and what we can change, you are helping us to provide an even better stay for yourself and others in the future! We hope to see you again soon!
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Answer from Forrest M
1 contribution
Hello we are thrilled that you enjoyed the mattress so much! The mattress make is a Serta Perfect Sleeper, the model is a Cheshire Elite 3. Thank you for staying with us here at the Best Western Gateway Grand. We hope to see you again soon!
Gainesville, Florida
Yes, parking is free.
Frankiesmom2 asked a question Jul 2018
3 contributions3 helpful votes
What kind of coffee makers are in the rooms?
Answer from ernierad
Madeira Beach, Florida696 contributions266 helpful votes
Those little one cuppers were in my room
Imogen G asked a question May 2018
What are the pool times?
Answer from Forrest M
1 contribution
The pool hours are from 7am-10pm.
Ginny H wrote a tip Apr 19
1 contribution
5.0 of 5 bubbles
"This hotel is in a great location, right off the interstate, with some good restaurants nearby. Staff offer excellent service."
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Ray V wrote a tip Apr 10
3 contributions1 helpful vote
5.0 of 5 bubbles
"I think you would enjoy your stay here."
Read full review
aktravelers2008 wrote a tip Feb 2024
Destin, Florida111 contributions83 helpful votes
5.0 of 5 bubbles
"Check out the nice complimentary breakfast with made to order omlettes in the mornings!"
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Judy w wrote a tip Feb 2024
Gainesville, Florida16 contributions13 helpful votes
5.0 of 5 bubbles
"Lunch is served only on Saturdays and Sundays, no lunch Monday through Friday."
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erin H wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"At the hotel let them know if you have a Shands dr appt or surgery and if you do they will cut the cost of the hotel."
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Not the right property for you?
There are more places to choose from in the Gainesville area.
PRICE RANGE
C$156 - C$220 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western gateway grand hotel gainesville, best western hotel gainesville, best western gainesville, gainesville best western
LOCATION
United StatesFloridaGainesville
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Best Western Gateway Grand - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Best Western Gateway Grand
What are some of the property amenities at Best Western Gateway Grand?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Gateway Grand?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Gateway Grand?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Gateway Grand?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Gateway Grand?
Conveniently located restaurants include Gators Den Sports Grill, Wahoo Seafood Grill, and Sonny's BBQ.
Are there opportunities to exercise at Best Western Gateway Grand?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Gateway Grand have an airport shuttle?
Yes, Best Western Gateway Grand offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Best Western Gateway Grand have airport transportation?
Yes, Best Western Gateway Grand offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Gateway Grand?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Best Western Gateway Grand?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Gateway Grand offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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