When booking the impression of this property was great online. Upon arrival the lobby appeared grand and clean for the most part. Check in went ok and typical, nothing over and beyond in the way of customer service. The key card used to access the room didn't work so I had to return to get it re-keyed, and had to do this multiple times during my week stay. The rooms are not impressive; old and outdated. My room was not very clean, hair and dust everywhere. The bathroom smelled of urine. The window/wall A/C unit had been duct taped over the controls, there is a wall mount to turn the power on/ off and control the temp. Beds ok in comfort; size. (Two doubles) Rooms are not sound proof; heard everything from neighboring room. Breakfast was good, the Omelet station is a plus and T. Coffee was terrible; only had one morning and went out for the remainder of the stay. Utilized the Laundry facilities; floors were terrible; no cleaning attention in a while. Only one of the Two Washing machines were working. Stairs going to each floor from lobby always dirty; food, popcorn; hair from pets, dust, etc. always; never vacuumed during my stay at least. Location; ok; depending where your going each day; close to interstate with easy access. Overall; not a great stay enough to bring me back to this property. The impression from the online information is far more than what you get in person.…
Traveling on motorcycles with friends. Their motorcycle had a break down stopped at the Harley Davidson dealer across the street for repairs. The HD needed all day to work on it so we walked across the street to the BW told them about the issue at hand. They let us check in at 11am without an extra charge. Ebony who was at the front desk was very helpful and understood. She made sure we everything we needed and got us into rooms without any issues. I would highly recommend this hotel to any travelers going though the area. Their is a sports bar on site for an evening meal, which is great.
I would like to commend Autumn the young lady at the front desk. Autumn went out of her way to enhance our hotel experience. No matter how busy she was she handled each request with courtesy and a smile. Best Western Grand is very fortunate to have an employee such as Autumn.
Always a great experience at this hotel. Candi was terrific. She made sure the room was cleaned and we had all amenities in our room. The front desk agents and the breakfast attendants were fabulous. Never a bad stay.
My daughter had surgery and we had to stay over the weekend for an appt on Monday. The staff was very kind and helpful. Candi, who cleaned our room, was outstanding. When I asked her if she could freshen our room while I took my daughter out , she readily agreed with a smile. She was not even supposed to do our room that day. The breakfast was great and offered a nice variety. All in all, this is a great place to stay!
This was our second stay at this location. The hotel is clean and the staff are very friendly. The rooms are a very good size and the bed was extremely comfortable and had large size pillows rather than the smaller ones available at some BW hotels. There are quite a few restaurants within a 5 minute drive. We would stay here again.
The hotel was in a great location but after checking in the remote would not turn on the TV. Desk clerk partially fix it. We had to turn the TV on and off at the TV. It wouldn't mute the sound or turn the volume up or down. In the middle of the night the TV came on several times by itself. Since the remote didn't work you had to get up to turn it off. On the 2nd night the TV didn't come on during the the night but the 3rd night it did. We didn't get much sleep. The closet door would not slide and the door to the toilet room hit the toilet and was hard to shut.
Hotel is 3 stars, but the customer service bumped it up to 5. First room, ac wasn't working. Checked in late, and too tired to switch rooms after having traveled all day, so I decided to ask to switch rooms in the morning. Spoke with an employee named Dakota who moved us to a suite and it was great.
This property is one of the best BW I have stayed. The staff was very helpful and genuine, especially Karen, the breakfast attendant. She is a true example of what service industry should be, all about the people. The hotel has a hot tub and pool, is located away from noises and is very quite but still super close to the town, only 10 minutes away from the bustle of GNV.
The tile grout on the bathroom floor was so disgusting, I had to walk on towels so my feet would not be contaminated ... very gross. Also had to have the sheets changed on one of the beds because of a questionable stain on the fitted sheet which was there when we checked in. Even the rug was not thoroughly vacuumed because I found food particles on it.